PDA

View Full Version : System Control hangs on start


dksvertix
Oct. 12th, 2011, 08:34
Fresh installed latest ASC v4.1.0.235, checked functions and found out that System Control hanged.
Uninstalled, checked if no security programs are interfering, reinstalled ASC, checked again, still System Control hangs.

Is there anything special that System Control requires to run? Like run-time libraries? Some specific special system file(s) that aren't required by other ASC parts?

I left System Control hanging for 20 min, but still it got nowhere. What I did notice, was that all the time System Control's CPU usage was exactly 12,50% and sometimes dropped to 12,30%. There were no other processes that demanded any CPU while System Control was hanging.

I think I might be missing a critical system file required to run System Control tool. All other tools seem to be working fine.

Any ideas?

solbjerg
Oct. 12th, 2011, 11:25
Hi dksvertix
http://forums.iobit.com/attachment.php?attachmentid=8482&stc=1&d=1318418456

Do you mean this Control button?
Which application did you choose?

If nothing works please determine if you have the same items in your program folder as I:
From ASC 5 β 2.1

About.dll
ASC.exe
ASCInit.exe
ASCService.exe
ASCServiceLog
ASCTooltips.exe
ASCTray.exe
ASCUpgrade.exe
ASCv5ComputerMenu.dll
ASCv5ComputerMenu_64.dll
ASCv5ExtMenu.dll
ASCv5ExtMenu.tmp
ASCv5ExtMenu_64.dll
AutoCare.exe
AutoSweep.exe
AutoUpdate.exe
Backup
Boottime
checkinfo.txt
Cus.dbd
cxLibraryD12.bpl
datastate.dll
Def.dbd
diskhelper.dll
DiskMap.dll
DiskScan.exe
DriverData.db
drivers
dxBarD12.bpl
dxComnD12.bpl
dxCoreD12.bpl
dxDockingD12.bpl
dxGDIPlusD12.bpl
dxhelper.dll
dxSkinOffice2007BlueD12.bpl
dxSkinsCoreD12.bpl
dxThemeD12.bpl
EULA.rtf
FfSweep.dll
IObitLogon.dll
Language
LatestNews
License.dat
madbasic_.bpl
maddisAsm_.bpl
madexcept_.bpl
NewAutoUpdate.exe
NtfsData.dll
OFCommon.dll
Reg.dbd
Register.exe
Report.exe
RescueCenter.exe
Restore.dbd
rtl120.bpl
Scan.dll
SecurityHoleScan.log
skin
sqlite3.dll
StartMenu.exe
StartupManager_Log.txt
Suc10_RegistryCleaner.exe
Suc11_PrivacySweeper.exe
Suc12_Uninstal.exe
Suc13_DiskCleaner.exe
Suc14_FileShredder.exe
Sun10_ClonedFilesScanner.exe
Sun11_AutoShutdown.exe
Sun12_DiskExplorer.exe
Sun13_SystemInformation.exe
Sun14_EmptyFolderScanner.exe
Sun15_SystemControl.exe
Suo10_SmartRAM.exe
Suo11_InternetBooster.exe
Suo12_StartupManager.exe
Suo13_RegistryDefrag.exe
Suo14_SmartDefrag.exe
Suo15_GameBooster.exe
Sur10_Undelete.exe
Sur11_ShortcutFixer.exe
Sur12_DiskDoctor.exe
Sur13_WinFix.exe
Sur14_IEHelper.exe
Sus10_SysExplorer.exe
Sus11_SecurityHolesScanner.exe
Sus12_ProcessManager.exe
Sus13_DriverManager.exe
Sus14_IMF.exe
taskmgr.dll
TbFfSweep.dll
TbFileSweep.dll
ToolBox.exe
Toolbox_Language
TurboBoost.exe
TurboBoostGame.dbd
Undelete.dll
unins000.dat
unins000.exe
unins000.msg
UpdateHelp.exe
UpdateHistory.txt
vcl120.bpl
vclx120.bpl
WebUI.dll
Wizard.exe
WizardLog.log

and from Drivers folder in ASC 5 β 2.1

win7_amd64
win7_x86
whl_amd64
whl_x86
wnet_amd64
wnet_x86
wxp_amd64
wxp_x86

Cheers
solbjerg
p.s. I have left this command prompt command in Usage of IObit Programs under useful commands in run:
dir /b/p "C:\Programs\IObit\Advanced SystemCare 5" > "Desktop\ASC5.txt"
dir /b/p "C:\Programs\IObit\Advanced SystemCare 5\drivers" > "Desktop\drivers.txt"
to easier to be able to compare the lists.

Fresh installed latest ASC, checked functions and found out that System Control hanged.
Uninstalled, checked if no security programs are interfering, reinstalled ASC, checked again, still System Control hangs.

Is there anything special that System Control requires to run? Like run-time libraries? Some specific special system file(s) that aren't required by other ASC parts?

I left System Control hanging for 20 min, but still it got nowhere. What I did notice, was that all the time System Control's CPU usage was exactly 12,50% and sometimes dropped to 12,30%. There were no other processes that demanded any CPU while System Control was hanging.

I think I might be missing a critical system file required to run System Control tool. All other tools seem to be working fine.

Any ideas?

dksvertix
Oct. 13th, 2011, 05:05
Oh, not that latest! I meant latest Stable release -
I have Advanced SystemCare 4.1.0.235

And I meant its System Control tool aka Sun14_SystemControl.exe

So, this is all what System Control currently does on my PC:
http://i55.tinypic.com/b3lglh.jpg
It just hangs like that.

So, what extra system critical files does that tool require to run, but what is not needed by any other part of ASC?

I know it's not the fault of ASC itself, since it worked before I reinstalled Windows. And also, Linux's WINE can somewhat run it.
That's why I just know, that one of my system files is faulty or even missing.

solbjerg
Oct. 13th, 2011, 08:37
Hi dkssvertix
Here are the content of the ASC4 folder:
About.dll
ASC.exe
ASCInit.exe
ASCpatch.exe
ASCService.exe
ASCTray.exe
ASCv4ComputerMenu.dll
ASCv4ComputerMenu_64.dll
ASCv4ExtMenu.dll
ASCv4ExtMenu.tmp
ASCv4ExtMenu_64.dll
AutoCare.exe
AutoSweep.exe
AutoUpdate.exe
AutoUpdateHistory.txt
Backup
ChangeType.exe
checkinfo.txt
Config.ini
cxLibraryD12.bpl
datastate.dll
Def.dbd
DiskMap.dll
DiskScan.exe
DiskScan.log
DriverData.db
dxBarD12.bpl
dxComnD12.bpl
dxCoreD12.bpl
dxDockingD12.bpl
dxGDIPlusD12.bpl
dxSkinOffice2007BlueD12.bpl
dxSkinsCoreD12.bpl
dxThemeD12.bpl
EULA.rtf
fav.ico
feedback.log
FfSweep.dll
FileSweep.dll
Freeware
help.html
images
IObitCommunities.exe
Language
LatestNews
License.dat
madbasic_.bpl
maddisAsm_.bpl
madexcept_.bpl
Main.ini
NtfsData.dll
OFCommon.dll
OFCommon3.dll
PMonitor.exe
Register.exe
RescueCenter.exe
rtl120.bpl
Scan.dll
ScanCache.db
SecurityHoles_Download
sqlite3.dll
StartMenu.exe
Startup Report.log
Suc10_RegistryCleaner.exe
Suc11_PrivacySweeper.exe
Suc12_Uninstal.exe
Suc13_DiskCleaner.exe
Suc14_FileShredder.exe
Sun10_ClonedFilesScanner.exe
Sun11_DiskExplorer.exe
Sun12_SystemInformation.exe
Sun13_EmptyFoldersScanner.exe
Sun14_SystemControl.exe
Suo10_SmartRAM.exe
Suo11_InternetBooster.exe
Suo12_StartupManager.exe
Suo13_RegistryDefrag.exe
Suo14_SmartDefrag.exe
Suo15_GameBooster.exe
Sur10_Undelete.exe
Sur11_ShortcutFixer.exe
Sur12_DiskDoctor.exe
Sur13_WinFix.exe
Sur14_IEHelper.exe
Sus10_SecurityHolesScanner.exe
Sus11_ProcessManager.exe
Sus12_DriverManager.exe
Sus13_IMF.exe
taskMgr.dll
TaskSchedule.exe
tb.dat
TbFfSweep.dll
TbFileSweep.dll
Test.log
ToolBox.exe
Toolbox_Language
Toolbox_UI
TurboBoost.exe
UI
UnDelete.dll
unins000.dat
unins000.exe
unins000.msg
Update History.txt
UpdateHistory.txt
vcl120.bpl
vclx120.bpl
Wizard.exe

Do you open SystemControl through the folder?
It works by me.
Have you tried a chkdsk or scandisk and have you tried a sfc /scannow
In case of some error in your system?
Cheers
solbjerg
p.s. have you tried renaming Sun14_SystemControl.exe to Sun15_SystemControl.exe
try them both - then rename back to Sun14_ and try that again
Sometimes things hangs - hästi?





Oh, not that latest! I meant latest Stable release -
I have Advanced SystemCare 4.1.0.235

And I meant its System Control tool aka Sun14_SystemControl.exe

So, this is all what System Control currently does on my PC:
http://i55.tinypic.com/b3lglh.jpg
It just hangs like that.

So, what extra system critical files does that tool require to run, but what is not needed by any other part of ASC?

I know it's not the fault of ASC itself, since it worked before I reinstalled Windows. And also, Linux's WINE can somewhat run it.
That's why I just know, that one of my system files is faulty or even missing.

Cicely
Oct. 13th, 2011, 08:49
Hi dksvertix,

Please try the way below to solve this issue.

1)Please download the Sun14_SystemControl .rar from the link below, then extract it to get Sun14_SystemControl.exe.

http://www.wikisend.com/download/809036/Sun14_SystemControl%20.rar

2)Please replace the original Sun14_SystemControl.exe in the ASC 4 program folder.

Usual path: C:\Program Files\IObit\Advanced SystemCare 4

3)Please run the System control again to see whether it is OK.

dksvertix
Oct. 16th, 2011, 03:17
@solbjerg
All ASC files are present, renaming won't work, CHKDSK doesn't detect any errors and I don't have a proper WinXP CD to run SFC.

But..
@Cicely
That worked!
Can you tell, what was the cause? Is it related to my system or...?

solbjerg
Oct. 16th, 2011, 09:17
Hi dksvertix
Nice to hear that Cicely's solution worked.
A clean install with the latest version may have worked too then?
Cheers
solbjerg


@solbjerg
All ASC files are present, renaming won't work, CHKDSK doesn't detect any errors and I don't have a proper WinXP CD to run SFC.

But..
@Cicely
That worked!
Can you tell, what was the cause? Is it related to my system or...?

dksvertix
Oct. 16th, 2011, 10:42
Yeah, clean install of ASC with fixed Sun14_SystemControl.exe will work too.