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Advanced System care 12 UI doesn't show after install

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  • Advanced System care 12 UI doesn't show after install

    Hello,

    I'm having a weird issue with Advanced SystemCare 12 on my PC : the UI is not showing after install (even if I launch manually the executable file with or without administrative rights).
    I only get the mini bar to enable acceleration on my computer, but no UI to configure it.

    Can anyone help me with this Strange issue (the debug information is attached to this message)?

    Thanks in advance

    Regards
    Attached Files

  • #2
    Hi alink,

    Please run your PC into safe mode to see whether you could run Advanced SystemCare 12 normally.

    Thanks,
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      Hello Cicely,

      I tried with the integrated administrator account in Fail Safe Mode and the UI showed right away.

      Comment


      • #4
        Originally posted by alink View Post
        Hello Cicely,

        I tried with the integrated administrator account in Fail Safe Mode and the UI showed right away.
        Hi,

        The UI may be stopped by other unknown program.

        Please find a system restore point that you can run UI normally to have a system restore.

        Then please reinstall the latest Advanced SystemCare 12 to see how it works.

        Thanks,


        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #5
          Originally posted by Cicely View Post

          Hi,

          The UI may be stopped by other unknown program.

          Please find a system restore point that you can run UI normally to have a system restore.

          Then please reinstall the latest Advanced SystemCare 12 to see how it works.

          Thanks,

          I tried again in normal mode (after changing my main screen to the 2nd one), and the UI showed.
          I attached the configuration of my PC to this message (zipped for size reasons), if it can help devs to check this issue on a similar configuration (the screen on which it happens is the Acer Predator XB281HKBMIPRZ).
          Attached Files

          Comment


          • #6
            Originally posted by alink View Post

            I tried again in normal mode (after changing my main screen to the 2nd one), and the UI showed.
            I attached the configuration of my PC to this message (zipped for size reasons), if it can help devs to check this issue on a similar configuration (the screen on which it happens is the Acer Predator XB281HKBMIPRZ).
            Hi,

            Did you changed a new screen?

            Thanks,
            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • #7
              Originally posted by Cicely View Post

              Hi,

              Did you changed a new screen?

              Thanks,
              Originally posted by Cicely View Post

              Hi,

              Did you changed a new screen?

              Thanks,

              Hello Cicely,

              No, I didn't, I just have 2 screens on my computer (the one showed in the report or in the log I attached to my 1st message), and if I use my usual monitor as main display (the one with a resolution at 3840 x 2160), ASC doesn't show up (except the small bar) and if it's the other one which is set as main display (the Iiyama), ASC does show up without any issues…

              Sorry for the delay

              Regards

              Comment


              • #8
                Originally posted by alink View Post

                Hello Cicely,

                No, I didn't, I just have 2 screens on my computer (the one showed in the report or in the log I attached to my 1st message), and if I use my usual monitor as main display (the one with a resolution at 3840 x 2160), ASC doesn't show up (except the small bar) and if it's the other one which is set as main display (the Iiyama), ASC does show up without any issues…

                Sorry for the delay

                Regards
                [QUOTE=alink;n226731]

                1) Please reproduce the issue and set Acer Predator XB281HKBMIPRZ as the main monitor. Then send us a screenshot when the issue occur again.
                2) Download and run the tool http://testdemo.iobit.com/InfoHelper.exe again to send us a new log when the issue reoccurs.

                Thanks,


                IObit Support Team --
                If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                Comment

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