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  • Can't open any game

    Since a while back I haven't been able to open games. When i click "play" or double click the .exe, the game doesn't load and I get the little blue square saying ".exe is trying to access settings.txt". I have tried adding the .exe to the realtime protection whitelist, adding the whole folder, turning off realtime protection, but nothing has worked. At this rate I feel like I should just uninstall.

  • #2
    Originally posted by Alejandro1 View Post
    Since a while back I haven't been able to open games. When i click "play" or double click the .exe, the game doesn't load and I get the little blue square saying ".exe is trying to access settings.txt". I have tried adding the .exe to the realtime protection whitelist, adding the whole folder, turning off realtime protection, but nothing has worked. At this rate I feel like I should just uninstall.

    Hi Alejandro1,

    Have you tried to rename the ASCService.exe? (For example:ASCService.bak)

    Right-click the shortcut of Advanced SystemCare Ultimate and choose Open file location to find ASCService.exe.

    If this method fails to fix the issue, please take steps below to send us a log file for further analysis.
    Download the tool fromhttp://testdemo.iobit.com/InfoHelper.exe
    Double click to run this tool on the PC with problem and click 'Save report'.
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    Send the zipped file to us.






    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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