Announcement

Collapse
No announcement yet.

ASCI v12 fails to clean privacy tracks

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • ASCI v12 fails to clean privacy tracks

    The new ASCU v12 leaves loads of privacy tracks uncleaned!

    I ran the ASCU's Clean and Optimise then immediately straight after ran Glary Utilities Pro to double check if anything had been missed by ASCU. I was shocked to find the following - see attachment.
    Attached Files

  • #2
    Originally posted by ffireblade View Post
    The new ASCU v12 leaves loads of privacy tracks uncleaned!

    I ran the ASCU's Clean and Optimise then immediately straight after ran Glary Utilities Pro to double check if anything had been missed by ASCU. I was shocked to find the following - see attachment.
    Hi,

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder. Please send the zipped file to us so that we can get the detailed information to look into.

    Cheers,
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      I tried to attach the requested report file but the file is 4.30Mb and this message board won't let me attach a file over 4Mb.

      Comment


      • #4
        Originally posted by ffireblade View Post
        I tried to attach the requested report file but the file is 4.30Mb and this message board won't let me attach a file over 4Mb.
        Hi,

        You could zip the file first upload it to Wikisend or other file sharing tool. Then send us the download link.

        Thanks,

        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #5
          Tried Wikisend as suggested and it gave two links, not sure what the difference is?

          Download link:

          http://wikisend.com/download/387462/...Debug_Info.zip

          Forum link:

          IObit_Debug_Info.zip

          Comment


          • #6
            Originally posted by ffireblade View Post
            The new ASCU v12 leaves loads of privacy tracks uncleaned!

            I ran the ASCU's Clean and Optimise then immediately straight after ran Glary Utilities Pro to double check if anything had been missed by ASCU. I was shocked to find the following - see attachment.
            Hi,

            Our experts have checked the privacy tracks you have mentioned. But It is not suggested that you delete those data.

            1) All the User Assist data are belong to Junk File Clean. Our program will not delete those data as the deletion may affect user's normal use.
            2) Some important browser cookies are not allowed to clean so we will add them in the Ignore list. It is not recommend that you remove those browser cookies.

            Take steps below to delete them if you really want to so.

            Go to Settings > Junk File Clean > Tick the option of User Assist History and click OK to save your change.
            You could go to Settings > Click Ignore list > Manually change "Cookies to keep" to "Cookies to delete" for the browser by clicking the small left arrow > Click OK to save your changes.

            Thanks,

            Attached Files
            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment

            Working...
            X