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Mullvad VPN not connecting

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  • Mullvad VPN not connecting

    Since I installed and run a few cleanup stuff on ASC Ultimat 9 Mullvad VPN won't connect. It just shows me that it's connecting, connecting, but every time it fails to connect. I'm sure it's ASC as before Mullvad worked fine. How do I whitelist this program or how do I enable it?

  • #2
    Hi somemonenew,

    Welcome to IObit Forums.

    Sorry for the trouble you encountered. Normally, ASC Ultimate 9 will not cause such trouble. Please help us look into the issue with the steps below:

    1. Send us the screenshot of the trouble or error message when your VPN does not connect.

    http://www.take-a-screenshot.org/

    2. Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

    Thanks in advance.
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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    • #3
      Hey, it has been resolved. Under Internet booster / TCP optimize I restored to previous settings and then before hitting "Optimize TCP" again I ticked the box "do not modify any adapter". And then it worked.

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      • #4
        Hi someonenew,

        Glad to hear that the problem was solved.

        We will keep improving our tool. Any feedback or suggestion is welcomed.

        Merry Christmas and Happy holidays.
        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment

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