Mullvad VPN not connecting

[someonenew]

Since I installed and run a few cleanup stuff on ASC Ultimat 9 Mullvad VPN won't connect. It just shows me that it's connecting, connecting, but every time it fails to connect. I'm sure it's ASC as before Mullvad worked fine. How do I whitelist this program or how do I enable it?

[Cicely]

Hi somemonenew,

 

Welcome to IObit Forums.

 

Sorry for the trouble you encountered. Normally, ASC Ultimate 9 will not cause such trouble. Please help us look into the issue with the steps below:

 

1. Send us the screenshot of the trouble or error message when your VPN does not connect.

 

http://www.take-a-screenshot.org/

 

2. Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks in advance.

[someonenew]

Hey, it has been resolved. Under Internet booster / TCP optimize I restored to previous settings and then before hitting "Optimize TCP" again I ticked the box "do not modify any adapter". And then it worked.

[Cicely]

Hi someonenew,

 

Glad to hear that the problem was solved.

 

We will keep improving our tool. Any feedback or suggestion is welcomed.

 

Merry Christmas and Happy holidays.