Performance Monitor fails to get Temperature ASC 10 10.0.3.671

[Saharat Pasomzap]

I setup ASC 10 10.0.3.671 free version. first time program open Performance Monitor it work to show Temps, Fan Speeds but next time I open laptop after I shutdown , Performance Monitor fails to get Temperature . I try to uninstall and install again but Performance Monitor fails to get Temperature same. Can you help?

 

** I use Windows 10 pro . My laptop HP Probook 4230s

 

[Cicely]

Hi Saharat Pasomzap,

 

Welcome to IObit Forum!

 

Sorry for it. Please follow the steps below to help us further look into the issue.

 

1.Right click any blank space of Performance Monitor to Exit it.

 

2.Download the demo from the following link (no need to log in):

https://www.dropbox.com/s/0aljywuveo5thfh/CPUIDInterface_161011.zip?dl=0

 

3.Extract the demo, copy and paste the demo in the installation folder of Advanced SystemCare.

To open the installation folder, right click on the desktop icon of the program and choose Open file location.

 

4.Open Performance Monitor, waiting for 2-3 minutes. And then check the temperature.

 

5. If there is still no temperature, please find the PMDllLog.txt file in the installation folder and send it to us.

 

Thanks.

 

[Ticorp]

Hi Cicely, I am also having a problem with Performance Monitor expanded data as N.A. After a few seconds, the "Failed to get temperature" message appears. I've attempted the procedure you provide for Saharat but not sure I was able to get the dll in the correct place. I did steps 4 and searched for PMDllLog.txt but did not find the file. Any assistance would be greatly appreciated. This problem occurred in Version 9 also. So it has been an ongoing problem. The information was working well until something changed (LOL) but what changed is very much the question.

 

?Thanks in advance for your attention. I do love this software and have used it going 2 years now.

 

Ticorp

[Cicely]

Hi Ticorp,

 

The file PMDllLog.txt is located in the installation folder of ASC. Please have a try again. If you still cannot find the file, please download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks in advance.

 

 

[Ticorp]

Hi Cicely,

 

?Unable to upload zip file due to size limitation. It is 2619 kb in size.

 

?Please advise :-)

 

Thanks in advance.

 

[enoskype]

Hi Ticorp, welcome to IObit Forum!:-)

 

Please upload the file to Wikisend and give the link to download that file in your next post .

 

Cheers.

[Ticorp]

Hi enoskype and Cicely,

 

?Here is the link to my generated zip ==> http://wikisend.com/download/491794/IObit_Debug_Info.zip

 

?Thank you all for your efforts in advance.

 

[Cicely]

Hi Ticorp,

 

Our engineer worked out a demo. Please follow the solution below to see if it works:

 

1. Exit Performance Monitor first

2. Download the demo from https://www.dropbox.com/s/etu4d60omq..._1201.zip?dl=0 and extract it.

3. Copy and paste the files to the installation folder of ASC Ultimate to replace the original ones.

To open the installation folder, right click on the desktop icon of the program and choose Open file location

4. Open Performance Monior, wait for several minutes and check whether the temperature displays or not. If there is still no temperature, please send us the file hardinfo.log in the installation folder for investigation. If you cannot find the file, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with problem and click "Save report". After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder. Please send the zipped file to us for further checking.

 

Thank you.

 

[Ticorp]

Hi Cicely,

 

?Outstanding!!! I now have my temperature and fan speed displayed.

 

?Had to do a bit of property modifications (read-only) and was unable to modify one of the drivers but the dll's were modified. Restarted my computer and opened up Performance Monitor. All working as it should.

 

?Thank you all for your efforts and attention.

[Cicely]

Hi Ticorp,

 

Glad to hear that the problem was solved.

 

Cheers.

[enoskype]

Hi Cicely,

 

Does this solution work for all similar problems or is it a solution for that specific PC?

 

Cheers.

[Cicely]

Hi enoskype,

 

The solution works for all similar problems instead of for the specific PC.