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ASC 8 Pro Freezes my system

Cobratech

By Cobratech
in Advanced SystemCare v8

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Cobratech Newbie

Cobratech

Posted
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After freezing all icons on desktop disappear and EVERYTHING I click on respond with errors that the files are missing... requires 2-3 hard reboots. First reboot gives me icons and desktop back but no mouse/keyboard support. After 2nd to 3rd reboot everything goes back to normal. No problems with ASC prior to this build but when I upgraded from 7 to 8 its been nothing but issues.

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Scannan Veteran

Scannan

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Hi Cobratech

Welcome to the forum

You give very little info on your problem, which makes it difficult to assist you.

Did the problem occur when you changed to ASC8 or after you did a scan with ASC8.

What files are missing. What error messages appear.

In the meantime you should do a system Restore to a time before the issue occurred and see if this will resolve the boot issue.

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Cobratech Newbie

Cobratech

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Already restored back to ASC 7. When I upgraded to ASC 8, as soon as I opened the program my system locked up and every icon on my desktop disappeared (like a windows explorer error for example). I could not run a scan as the program locked everything up on load. I uploaded the debug tool info if that will help.

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Cicely Mentor

Cicely

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Already restored back to ASC 7. When I upgraded to ASC 8, as soon as I opened the program my system locked up and every icon on my desktop disappeared (like a windows explorer error for example). I could not run a scan as the program locked everything up on load. I uploaded the debug tool info if that will help.

 

Hi Cobratech,

 

Could you please again download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop and please send it to us so that we can get the detailed information to look into.

 

Looking forward to hearing from you.

 

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Cicely Mentor

Cicely

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Just so I understand what you want..you want me to reinstall V8 prior to running this?

 

Hi Cobratech,

 

Yes, please reinstall ASC v8 from http://www.iobit.com/downloadcenter.php?product=asc8-dl.

 

Then if the issue occurs again, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop and please send it to us so that we can get the detailed information to look into.

 

Thanks for your work.

 

 

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hansyong Newbie

hansyong

Posted
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Hi, i face the same problem as Cobra.

I've been a loyal ASC user for years and did not face problems with the earlier versions of ASC, but ASC 8 PRo keeps freezing my computer, and it can happen at any stage of the scan.

It's pretty frustrating cos the only way is to hard power off the PC and turn it on again.

I've attached the debug info here, appreciate your advice pls! Thanks a million!

 

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Cicely Mentor

Cicely

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Hi, i face the same problem as Cobra.

I've been a loyal ASC user for years and did not face problems with the earlier versions of ASC, but ASC 8 PRo keeps freezing my computer, and it can happen at any stage of the scan.

It's pretty frustrating cos the only way is to hard power off the PC and turn it on again.

I've attached the debug info here, appreciate your advice pls! Thanks a million!

 

Hi hansyong,

 

Please download and reinstall the latest ASC v8 from http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html to see how it works.

 

Thanks for your work.

 

 

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Scannan Veteran

Scannan

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Hi Cicely,

 

Thanks for your reply! I've reinstalled ASC 8 using the link you sent, but unfortunately, i get the same result still. :(

It keeps freezing during registry scan. Any other remedies? Thanks!

 

See if Deep Clean is selected in the Registry Scan settings. If it is then uncheck (disable) it. See if your system still freezes during Registry Scan.

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Cicely Mentor

Cicely

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Hi Cicely,

 

Thanks for your reply! I've reinstalled ASC 8 using the link you sent, but unfortunately, i get the same result still. :(

It keeps freezing during registry scan. Any other remedies? Thanks!

 

Hi hansyong,

 

Thanks for getting back. If the issue continues after even trying the suggestion mentioned by Scannan, please take the following instructions to help us look into the issue.

 

Please send us the related screenshots when it freezes for us to look into.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Besides, please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop, please send it to us so that we can get the detailed information to look into.

 

Thanks very much for your kind work in advance.

 

 

@Scannan, Thanks for your kind reply.:-)

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hansyong Newbie

hansyong

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Hi all,

 

Thanks for all the suggestions! I disabled Deep scan as advised by scannan and i got past the Registry scan!

All the scans were successful but the PC froze during vulnerability fix though. :(

I'm afraid I'm unable to attach the screenshot cos when the PC freezes, nothing works except power button.

Have attached the infohelper zip file again, hope it can help shed some light. Thanks everyone! :)

Have a great day!

 

Cheers,

hansyong

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Cicely Mentor

Cicely

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One other observation I have is that as long as ASC8 is running, the PC somehow freezes randomly, even without activating scan.

It just happened... weird...

 

Hi hansyong,

 

Please take instructions below to see whether the issue can be solved:

 

Please open ASC, click Quick Settings button on the top right of the main window, then please turn off Active Optimize and AutoCare, click Apply and OK button.

 

Hope this will help.:-)

 

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Scannan Veteran

Scannan

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Hi Cicely,

 

I did exactly as you described. In fact, i even disabled all the functions under quick settings just to be safe.

My PC still froze. :-(

Is it because ASC 8Pro is not compatible with Win 7?

 

I think the Deep Clean caused a registry issue. You should do a clean reinstall of ASC8 pro. Ensure that Deep Clean in Registry Fix Settings is disabled. Then run ASC and see if the freezing issue still exists.

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hansyong Newbie

hansyong

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Hi all,

 

I did an uninstall of ASC8pro, even cleaning out the remnants using the Iobit uninstaller.

After that, i restarted my PC and installed ASC8Pro. When I ran it the 1st time, I made sure that deep clean was unchecked (apparently it remembered all the previous settings cos it was already unchecked)

I also made sure to turn off everything in quick settings.

Then I ran the scan once more and it froze at the first hurdle. Sigh... :-(

At my wits end...

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elemieux Newbie

elemieux

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I've been having the freezing problems as well (on Win 8.1) I've been having a hard time fixing this through the event viewer and have re-installed windows 3 times (last two times were clean installs.) Installed all updates and updated drivers before attempting to install ASC8pro, freezes no matter what. Before the system crashes I get a windows error stating that errors need to be corrected on the hard drive and I need to restart to fix these errors (this occurs immediately after installing ASC8pro.) I'll try installing and running a error report later

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elemieux Newbie

elemieux

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I have been unable to even run a scan thus far. Freezes when I click on any option after opening ASC8. My pc has not frozen any time other than after I click an option in ASC8

i7 4790k

16 gig tridentx ram

asus maximus vii hero

240g intel 370 ssd

gtx 770

gpu (+additional copper heatsinks) and cpu are self contained liquid cooled

 

I'll try running it again and giving all the exact error stuff later

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