Pritemp.dbd error

[Dana Whaley]

I have received this error message repeatedly and reinstalled repeatedly, with no effect. I downloaded the debug tool and am posting the report here.

 

 

https://www.dropbox.com/home/Public

[Cicely]

Hello Dana Whaley,

 

Welcome to IObit Forum.

 

To investigate the issue, please send us the screenshot of the error message so that we can see the issue clearly.

 

Guide for taking a screenshot: http://www.take-a-screenshot.org/

 

Please also follow the steps below to provide us with the requested file for our further investigation.

 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks in advance.

 

[Dana Whaley]

Screen shot not working. Error message says, "Database file Pritemp.dbd is missing. Please reinstall Advanced system care to fix this error."

[Dana Whaley]

• Screen shot not working. Error message says, "Database file Pritemp.dbd is missing. Please reinstall Advanced system care to fix this error." [ATTACH]n217805[/ATTACH] ?
  
  
  
  

 

[Dana Whaley]

Since my post on Oct. 5, which included the error report, I have not heard a word from you. Please answer

[Cicely]

Hi Dana,

 

We have forwarded the zip file to our engineers for investigation and will keep you update.

 

Thank you.

[Cicely]

Hi Dana,

 

Thanks for your patience.

 

Please follow the steps below to solve the issue:

 

1. Go to C:\Program Files (x86)\IObit\Smart Defrag 3 and find the file unins000.exe. Double click it to uninstall Smart Defrag 3

2. Click here to download and install the latest Smart Defrag 5 and check if this fixes the issue.

 

Thank you.

 

[Dana Whaley]

Thanks. The fix you suggested worked well.

[Cicely]

Hi Dana,

 

Glad to hear that.

 

Cheers.