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  • ASC Ultimate 6 and Windows 8 Defender conflict

    Hello,

    For the last 6 months or so I have used ASC Ultimate 6 Pro in combination with Microsoft Security Essentials on Windows 7 and loved it. However, just upgraded to Windows 8 and am finding that ASC Ultimate is breaking the new Windows Defender (Windows 8 built-in version of MSE). Installing ASC Ultimate leads to Windows Defender auto-turning off and I am unable to turn it back on (as if I had just installed a program I wanted to replace the default Windows option). However, at the same time Windows doesn't seem to recognize ASC Ultimate as an antispyware/antivirus program and begins bugging me to install one. So all in all things are messed up.

    This occurs while running ASC Ultimate in compatibility mode, and even if I turn ASC Ultimate's real-time protection completely off. The only way to get Windows Defender to activate again is to completely uninstall ASC Ultimate. I just want it back as it was before where I can use both together.

    Anyone else experiencing this? Suggestions, fixes, etc.? Thanks very much.

  • #2
    Hi NoorE
    Since you use ASCU in compatability mode and want to keep MSE as your antivirus program I would suggest that you uninstall ASCU and install ASC 6 instead, since that program doesn't have an AV in it and the conflict should then go away, I think. At the same time you will still have all the functions except the AV protection from ASCU.
    Perhaps you can get Cicely to transfer your licence from ASCU to ASC 6, pleace contact her and explain.
    Cheers
    solbjerg


    Originally posted by NoorE View Post
    Hello,

    For the last 6 months or so I have used ASC Ultimate 6 Pro in combination with Microsoft Security Essentials on Windows 7 and loved it. However, just upgraded to Windows 8 and am finding that ASC Ultimate is breaking the new Windows Defender (Windows 8 built-in version of MSE). Installing ASC Ultimate leads to Windows Defender auto-turning off and I am unable to turn it back on (as if I had just installed a program I wanted to replace the default Windows option). However, at the same time Windows doesn't seem to recognize ASC Ultimate as an antispyware/antivirus program and begins bugging me to install one. So all in all things are messed up.

    This occurs while running ASC Ultimate in compatibility mode, and even if I turn ASC Ultimate's real-time protection completely off. The only way to get Windows Defender to activate again is to completely uninstall ASC Ultimate. I just want it back as it was before where I can use both together.

    Anyone else experiencing this? Suggestions, fixes, etc.? Thanks very much.
    太阳山 (solbjerg)
    Ceterum censeo Usage of IObit Products esse legendum
    (Furthermore I think that Usage of IObit Products must be read)
    Itemized subjects Table of content
    In relation to defragmentation Think about defragmentation
    Clean Install concept Clean Install
    Introduction to the Forum Forum Guidelines

    Comment


    • #3
      ???
      So, we are saying ASCU will Not work properly with Windows-8 ? :shock:
      (I also would definitely want Both activated)

      Is a Fix for that in progress, Or will there will be a Super-U program next? :wink:
      (I'm wondering if that is something that would have to be changed by Microsoft ???)

      Enoskype,
      You have W-8, do you not have Defender turned On, with ASCU On, at same time ?
      Last edited by Toppack; Dec. 22nd, 2012, 14:43.

      Comment


      • #4
        Hi NoorE

        I see from your system info that you also have Immunet 3.0. It is known that Immunet can't be installed as a companion Antivirus. It disables Windows Defender.

        So it may not be ASCU causing the issue, and or there may be a conflict with Immunet.
        To err is Human. To really mess things up you need a PC.

        Comment


        • #5
          I am also on Windows 8 with the ASCU 6 Pro.

          Two things, first, you can not run Windows Defender with this installed. It will turn off and compatability mode is not supported.

          Second, once Windows Defender is Off, you no longer have Spyware protection. You will get the Action Center notification to that effect.

          In the prior version I asked IO Bit support about it and they said
          Advanced SystemCare with Antivirus 2013 is antivirus which doesn't include anti-spyware function.
          Now, installing the free IO Bit Malware does get rid of the Action Center notification


          Long story short, lots of confusion with this Windows 8 and IO Bit. Windows Defender turns itself off if you have anything IO Bit (and I assume anything else) related to Virus or Malware. The Ultimate version has Malware protection, but doesn't register it with Windows 8 so you get action center messages. I'm not sure if the stand alone malware app does anything in addition to the Ultimate....

          Comment


          • #6
            OK guys,

            When you install ASCU6, Windows defender will be turned off and will stay off unless you uninstall ASCU6 in Windows 8.

            If you also install IMF together with ASCU6, Action Center will accept both of them and will not notify that any security (either antivirus or anti spyware) is missing.

            Malware protection in ASCU6 should not be considered as a full fledged malware protection like IMF, so IMF is a good companion to ASCU and use of IMF together with ASCU is strongly advised by IObit.

            Cheers.
            enoskype

            - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

            Comment


            • #7
              Thanks all for the responses and info, hopefully IObit can fix this soon. @Scannan about Immunet 3.0, I know it is listed as incompatible with Windows 8 but it has been working fine for me (a lot of programs listed as "incompatible" seem to be working fine actually), and I confirmed that Windows Defender will activate while Immunet is active as long as ASCU is uninstalled. So pretty sure ASCU is the problem here (as confirmed by the others).

              Originally posted by solbjerg View Post
              Hi NoorE
              Since you use ASCU in compatability mode and want to keep MSE as your antivirus program I would suggest that you uninstall ASCU and install ASC 6 instead, since that program doesn't have an AV in it and the conflict should then go away, I think. At the same time you will still have all the functions except the AV protection from ASCU.
              Perhaps you can get Cicely to transfer your licence from ASCU to ASC 6, pleace contact her and explain.
              Cheers
              solbjerg
              I like this idea - who is Cicely and how do I contact her?

              EDIT: Cicely is a member of Iobit Support Team. Use PM (Private Message) to contact her
              Last edited by Scannan; Dec. 23rd, 2012, 00:29.

              Comment


              • #8
                Originally posted by enoskype View Post
                Malware protection in ASCU6 should not be considered as a full fledged malware protection like IMF, so IMF is a good companion to ASCU and use of IMF together with ASCU is strongly advised by IObit.
                So.... when are these two going to be bundled to make a real Ultimate edition? :-P

                Comment


                • #9
                  Originally posted by maddbomber83 View Post
                  So.... when are these two going to be bundled to make a real Ultimate edition? :-P
                  Hi maddbomber83,

                  Perhaps, when IObit decides to increase the price of ASCU6. :-P

                  Cheers
                  enoskype

                  - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

                  Comment


                  • #10
                    Originally posted by enoskype View Post
                    Hi maddbomber83,

                    Perhaps, when IObit decides to increase the price of ASCU6. :-P

                    Cheers
                    And that would be great! An example, ASCU is on sale for 29.99 where IMF is on sale for 19.99. But.... you can get an extra 2 licenses for ASCU for free, an offer not available for IMF.

                    I'd be willing to spend the extra $20 to upgrade our 3 pc's with ASCU to include IMF, but not willing to spend $60 on it when the ASCU is half that.

                    Comment


                    • #11
                      Hi NoorE,

                      We have helped you transfer the service time of your Advanced SystemCare Ultimate to Advanced SystemCare PRO v6. Check you email inbox. :mrgreen:

                      We also forwarded this suggestion to our marketing staff.

                      Windows 8 will warn users if there is no Anti-spyware installed. Some users mistook Advanced SystemCare Ultimate 6 has both anti-virus and anti-spyware protection. So we should bundle Advanced SystemCare Ultimate 6 and IObit Malware Fighter to provide full security protection.
                      IObit Support Team --
                      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                      Comment


                      • #12
                        ASC Ultimate 6 and Windows 8 realtime protection

                        In ASC Ultimate 6 and Windows 8 realtime protection is always off and have to put on manually witch means you're not protected so I use defender again for this purpose.

                        Comment


                        • #13
                          Hi Erik Sierhuis,

                          This is not normal, Real-time protection stays on if ASCU is installed correctly to Windows 8.
                          It will automatically turn Defender off when installed in normal mode (Not compatibility mode).

                          Cheers.
                          enoskype

                          - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

                          Comment


                          • #14
                            Ptoooey on Win 8!

                            I'm laughing sitting here with my Windows 7 Ultimate and thinking...

                            I used to run my IObit ASC Ultimate6 Pro and MSSE side by side no worries! BUT I have ditched MSSE because it was bloggy,slow,and took up more resources than it was worth.Please look at my Profile and you will see what I believe to be an adequate and multi-tiered system management and security system.

                            So,the bottom line is to get either IObit Malware 1.7 Pro,or even better, what I did was install the absolutely fantastic Malware Fighter v2 Beta! Damn good,the best I have seen! :wink:


                            -Cowboy :grin:
                            What they tell me that just ain't so bothers me!

                            Comment


                            • #15
                              Big Blue BIG mussle

                              Hi All,
                              This is an MS i want to rule the world scenario.
                              >>>> ANY AV <<<<
                              installed on W8 stops MSE, thier combined AV and antimalware program.

                              IT IS NOT Iobit causing this

                              Roy
                              Last edited by scrd01; May. 26th, 2013, 23:47.
                              if in doubt use a hammer

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