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  • ASC Pro 5 & Microsoft Security Essentials Compatibility

    Hello,

    This is my first post in this forum, so please bear with me! :grin:

    I have been using both ASC Pro 5 and Microsoft Security Essentials together for a while now, and both are doing a great job! Unfortunately, I am beginning to notice a pattern when I run ASC in that as soon as it's finished, my MSE shows "potentially unprotected". It showed as "protected" before running ASC.

    I have already gone into the ASC Settings and unchecked the MS Antimalware in the Privacy Sweeps, but there must be something else it's catching that I don't have the ability to stop ahead of time.

    If you know of a solution to this, please let me know! I've already been through this with Microsoft, and they've given me every possible correction I could make that would lessen the chances that MSE would show as "potentially unprotected", but because ASC is not their product, they had no suggestions on how to work with it - they just suggested I uninstall it permanently (I don't really want to do that!).

    Thanks in advance for your help!

  • #2
    We use ASC-5 and MSE on five computers and I have not noticed this happening.
    But we don't run all the ASC utilities all the time,
    only the ones that we feel are needed,
    so it could be one that we do not normally run that is causing that.
    (don't forget that ASC is a collection of Many different programs)

    My suggestion would be to run only one of the ASC utilities at a time,
    to determine which may be causing it.
    Last edited by Toppack; Feb. 23rd, 2012, 20:06.

    Comment


    • #3
      Hello!

      Thanks for the reply! I just went through the latest backup log in ASC and found 2 deleted registry entries for the Microsoft Antimalware program (MSE)!!! I now need to find out how to get those 2 entries in the Ignore List.

      Do you know how this is done?

      Comment


      • #4
        If I remember correctly,
        you go to 'Details', after the scan finishes, and right-click the item you want to keep, then select 'Ignore this problem'.
        It's been a long time since I've done that.
        Last edited by Toppack; Feb. 23rd, 2012, 20:25.

        Comment


        • #5
          Hi again,

          I can bring up the log in Notepad, but then I get lost. Even if I highlight the entry I want ignored, I do not have the option to "Ignore" when right-clicking the mouse. I know I'm doing something wrong here. Can you tell me exactly where I should be looking and what I need to do?

          Thank you so much for you help!

          Comment


          • #6
            I'm referring to selecting it from the scan results page in ASC,
            not from any other program such as notepad.
            I do not think there is a way to put it in Ignore list,
            except from within ASC scan results.

            I still think you First need to determine which ASC utility is doing it.
            My guess it's 'Deep registry fix' or 'System optimization'.

            We never run 'Deep registry fix'.
            Last edited by Toppack; Feb. 23rd, 2012, 20:40.

            Comment


            • #7
              8-)

              Ok, here's what I'm looking at - when I go into Settings, then Logs & Backup. I go to the scan dated today, and when I double-click on that scan, a separate window opens. It says, ASCLog-2012-02-23 (08-00-39) - Notepad. I've copied it for you to see and I've BOLDED the entries that are causing MSE to register "potentially unprotected".


              Advanced SystemCare Log
              ====================================
              Application Version: 5.1.0.196
              Database Version: Reference=53692
              Scan Mode:AutoClean
              x64 Bit:Yes
              Windows 7
              2012-02-23(08-00-39)
              ====================================
              [Privacy Fix]: 4 problems fixed
              ------Details------
              Deleted C:\Windows\Internet Logs\ZALog.txt
              Deleted C:\Users\Ober\AppData\Roaming\Microsoft\Windows\Recent\CustomDestinations\1fb6e86d638e5bbe.customDestinations-ms
              Deleted C:\ProgramData\Microsoft\Microsoft antimalware\support\MPDetection-02232012-075738.log
              Deleted C:\ProgramData\Microsoft\Microsoft antimalware\support\MPLog-02232012-075738.log


              Right-clicking on them from the Notepad window does nothing. Should I just delete the log in ASC?

              By the way, I never run "Deep Registry Fix" either. I'll see what's happening in System Optimization.
              Last edited by oberz3; Feb. 23rd, 2012, 20:46. Reason: Forgot to mention . . .

              Comment


              • #8
                Hi oberz

                If you use any applications that you do not want cleaned you should select settings that will not do so.
                In the case of MSE you have probably selected to clean the history records of that application, and it will therefore not have a record of when you last made a scan or possibly also not have a record of when the update of the threat file was last downloaded.
                So I your case you just have to choose the settings I have shown in the screenshot as not ticked both in quick and deep cleaning.
                Cheers
                solbjerg

                Originally posted by oberz3 View Post
                Hi again,

                I can bring up the log in Notepad, but then I get lost. Even if I highlight the entry I want ignored, I do not have the option to "Ignore" when right-clicking the mouse. I know I'm doing something wrong here. Can you tell me exactly where I should be looking and what I need to do?

                Thank you so much for you help!
                Attached Files
                太阳山 (solbjerg)
                Ceterum censeo Usage of IObit Products esse legendum
                (Furthermore I think that Usage of IObit Products must be read)
                Itemized subjects Table of content
                In relation to defragmentation Think about defragmentation
                Clean Install concept Clean Install
                Introduction to the Forum Forum Guidelines

                Comment


                • #9
                  Hi Solbjerg,

                  I've already unchecked both of the MS Antimalware items and it STILL shows as deleted in the log.

                  Thanks anyway for the suggestion!

                  Comment


                  • #10
                    Hi oberz
                    Have you closed down the program - also automatic functions and then restarted the program for your new settings to take effect?
                    Cheers
                    solbjerg


                    Originally posted by oberz3 View Post
                    Hi Solbjerg,

                    I've already unchecked both of the MS Antimalware items and it STILL shows as deleted in the log.

                    Thanks anyway for the suggestion!
                    太阳山 (solbjerg)
                    Ceterum censeo Usage of IObit Products esse legendum
                    (Furthermore I think that Usage of IObit Products must be read)
                    Itemized subjects Table of content
                    In relation to defragmentation Think about defragmentation
                    Clean Install concept Clean Install
                    Introduction to the Forum Forum Guidelines

                    Comment


                    • #11
                      Yes, I have. Once I made sure all MS Antimalware boxes were unchecked in all areas, I closed the program and restarted the computer. Upon restarting the computer, MSE went back to it's green, "protected" state, but with the next ASC scan, the same things happened and my MSE showed "potentially unprotected" again.:-?

                      Comment


                      • #12
                        Hi oberz
                        Two things come to my mind - one - a toggling of the settings in both places - a new restart - and second - a chkdsk before trying out the program again.
                        That is if you are sure that you haven't left any automatic function in the program to run.
                        If any of this doesn't help you could try a clean uninstal and a clean install to make sure that no "old" settings are left on your computer.
                        Then remember after having installed again to deselect the cleaning of MSE
                        Cheers
                        solbjerg

                        Originally posted by oberz3 View Post
                        Yes, I have. Once I made sure all MS Antimalware boxes were unchecked in all areas, I closed the program and restarted the computer. Upon restarting the computer, MSE went back to it's green, "protected" state, but with the next ASC scan, the same things happened and my MSE showed "potentially unprotected" again.:-?
                        太阳山 (solbjerg)
                        Ceterum censeo Usage of IObit Products esse legendum
                        (Furthermore I think that Usage of IObit Products must be read)
                        Itemized subjects Table of content
                        In relation to defragmentation Think about defragmentation
                        Clean Install concept Clean Install
                        Introduction to the Forum Forum Guidelines

                        Comment


                        • #13
                          OK, I'll try that and get back to you . . .

                          Comment


                          • #14
                            Well, I've completely uninstalled and re-installed both Microsoft Security Essentials and Advanced SystemCare Pro v.5, and both seem to be working well with each other.

                            I've made sure that in ASC the boxes were unchecked for MS Antimalware in both the Quick Care and Deep Care Privacy Sweeps and all automatic services are OFF.

                            Thank you so much for all your help! I hope I won't have to see MSE go "potentially unproted" again! :wink:

                            Comment


                            • #15
                              Good to see you got your problem fixed, MSE isn't bad. If you ever wanted to look for an alternative you could look at AVG Free or Kaspersky, both are very good.

                              Comment

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