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  • IObit Support

    Hello,
    Is there anyone who received a reply from official IObit support?
    If so how long did it take?

    I have a license for few products, over last year I have written few emails and received no reply at all to any of them.
    I tried trough email as well as through the browser.
    So far is the worst support I have been been in contact with (actually I haven't been in contact since I never got a reply).

    Thanks.

  • #2
    Hi Roberto Martinez, welcome to IObit Forum !

    Please send an e-mail to support@iobit.com to the attention of Cicely.

    You can also try sending a PM (Personal Message) to Cicely in this Forum.

    I am positively sure that you will have a response soon. (Weekdays)

    Cheers.

    enoskype

    - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

    Comment


    • #3
      Its been a week, no reply either there or here from Cicely.
      Its officially the worst support ever.

      Comment


      • #4
        Wow, 2 weeks and not even a forum comeback...

        Comment


        • #5
          Hi Roberto Martinez,

          Sincerely sorry that we missed your post.

          Does your issue solve? If not, please describe your issue here so that I can help you. ( If the issue refer to license code, please send me PM)

          Sorry again.
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #6
            Hello.
            I have sent you a PM on Oct. 19th, 2018, 13:00.
            Should still be there...

            Comment


            • #7
              Hello?
              Anyone out there?

              Comment


              • #8
                Roberto Martinez,

                Please send another PM to Cicely

                Cheers.
                enoskype

                - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

                Comment


                • #9
                  Still no answer in all 4 support channels I tried...
                  Is there anyone who will actually help solve my problems instead of redirecting me to someone else?
                  Its been almost 2 months now.

                  Comment


                  • #10
                    Originally posted by Roberto Martinez View Post
                    Still no answer in all 4 support channels I tried...
                    Is there anyone who will actually help solve my problems instead of redirecting me to someone else?
                    Its been almost 2 months now.

                    The only thing you did not try yet, is to post your problem(s) here in the Forum. Maybe, one of the members can help you.
                    After all, it is Xmas, and miracles do happen.
                    To err is Human. To really mess things up you need a PC.

                    Comment


                    • #11
                      Originally posted by Scannan View Post



                      The only thing you did not try yet, is to post your problem(s) here in the Forum. Maybe, one of the members can help you.
                      After all, it is Xmas, and miracles do happen.


                      So is this how people with pro license are treated?
                      Alright, Ill gather them all around and create a post tomorrow.

                      Comment


                      • #12
                        On the Forum all users are treated the same....whether Pro or Free.....but I do sincerely understand your frustration with non-support which you paid for.
                        To err is Human. To really mess things up you need a PC.

                        Comment


                        • #13
                          Hi Roberto Martinez,

                          Sincerely sorry for the trouble you got. But I did not get the PM on Oct. 19th, 2018 that you mentioned. You said you send many Emails but I check the service Email for IObit Malware Fighter, but there is no Email under the Email you mentioned. Sorry for all the trouble. Please check the PM I just sent you and describe the issue you met to the service Email I mentioned.

                          Sorry again. We will check whether there is something wrong that caused the issue.

                          Happy New Year.
                          IObit Support Team --
                          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                          Comment


                          • #14
                            Hello,
                            I have sent you a pretty big PM describing few of my problems @Cicely.

                            Thanks.

                            Comment


                            • #15
                              And yet again... Almost 2 weeks of waiting without any further information...

                              Comment

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