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  • System Control hangs on start

    Fresh installed latest ASC v4.1.0.235, checked functions and found out that System Control hanged.
    Uninstalled, checked if no security programs are interfering, reinstalled ASC, checked again, still System Control hangs.

    Is there anything special that System Control requires to run? Like run-time libraries? Some specific special system file(s) that aren't required by other ASC parts?

    I left System Control hanging for 20 min, but still it got nowhere. What I did notice, was that all the time System Control's CPU usage was exactly 12,50% and sometimes dropped to 12,30%. There were no other processes that demanded any CPU while System Control was hanging.

    I think I might be missing a critical system file required to run System Control tool. All other tools seem to be working fine.

    Any ideas?
    Last edited by dksvertix; Oct. 13th, 2011, 05:11. Reason: Added ASC version

  • #2
    Hi dksvertix


    Do you mean this Control button?
    Which application did you choose?

    If nothing works please determine if you have the same items in your program folder as I:
    From ASC 5 β 2.1

    About.dll
    ASC.exe
    ASCInit.exe
    ASCService.exe
    ASCServiceLog
    ASCTooltips.exe
    ASCTray.exe
    ASCUpgrade.exe
    ASCv5ComputerMenu.dll
    ASCv5ComputerMenu_64.dll
    ASCv5ExtMenu.dll
    ASCv5ExtMenu.tmp
    ASCv5ExtMenu_64.dll
    AutoCare.exe
    AutoSweep.exe
    AutoUpdate.exe
    Backup
    Boottime
    checkinfo.txt
    Cus.dbd
    cxLibraryD12.bpl
    datastate.dll
    Def.dbd
    diskhelper.dll
    DiskMap.dll
    DiskScan.exe
    DriverData.db
    drivers
    dxBarD12.bpl
    dxComnD12.bpl
    dxCoreD12.bpl
    dxDockingD12.bpl
    dxGDIPlusD12.bpl
    dxhelper.dll
    dxSkinOffice2007BlueD12.bpl
    dxSkinsCoreD12.bpl
    dxThemeD12.bpl
    EULA.rtf
    FfSweep.dll
    IObitLogon.dll
    Language
    LatestNews
    License.dat
    madbasic_.bpl
    maddisAsm_.bpl
    madexcept_.bpl
    NewAutoUpdate.exe
    NtfsData.dll
    OFCommon.dll
    Reg.dbd
    Register.exe
    Report.exe
    RescueCenter.exe
    Restore.dbd
    rtl120.bpl
    Scan.dll
    SecurityHoleScan.log
    skin
    sqlite3.dll
    StartMenu.exe
    StartupManager_Log.txt
    Suc10_RegistryCleaner.exe
    Suc11_PrivacySweeper.exe
    Suc12_Uninstal.exe
    Suc13_DiskCleaner.exe
    Suc14_FileShredder.exe
    Sun10_ClonedFilesScanner.exe
    Sun11_AutoShutdown.exe
    Sun12_DiskExplorer.exe
    Sun13_SystemInformation.exe
    Sun14_EmptyFolderScanner.exe
    Sun15_SystemControl.exe
    Suo10_SmartRAM.exe
    Suo11_InternetBooster.exe
    Suo12_StartupManager.exe
    Suo13_RegistryDefrag.exe
    Suo14_SmartDefrag.exe
    Suo15_GameBooster.exe
    Sur10_Undelete.exe
    Sur11_ShortcutFixer.exe
    Sur12_DiskDoctor.exe
    Sur13_WinFix.exe
    Sur14_IEHelper.exe
    Sus10_SysExplorer.exe
    Sus11_SecurityHolesScanner.exe
    Sus12_ProcessManager.exe
    Sus13_DriverManager.exe
    Sus14_IMF.exe
    taskmgr.dll
    TbFfSweep.dll
    TbFileSweep.dll
    ToolBox.exe
    Toolbox_Language
    TurboBoost.exe
    TurboBoostGame.dbd
    Undelete.dll
    unins000.dat
    unins000.exe
    unins000.msg
    UpdateHelp.exe
    UpdateHistory.txt
    vcl120.bpl
    vclx120.bpl
    WebUI.dll
    Wizard.exe
    WizardLog.log

    and from Drivers folder in ASC 5 β 2.1

    win7_amd64
    win7_x86
    whl_amd64
    whl_x86
    wnet_amd64
    wnet_x86
    wxp_amd64
    wxp_x86

    Cheers
    solbjerg
    p.s. I have left this command prompt command in Usage of IObit Programs under useful commands in run:
    dir /b/p "C:\Programs\IObit\Advanced SystemCare 5" > "Desktop\ASC5.txt"
    dir /b/p "C:\Programs\IObit\Advanced SystemCare 5\drivers" > "Desktop\drivers.txt"
    to easier to be able to compare the lists.

    Originally posted by dksvertix View Post
    Fresh installed latest ASC, checked functions and found out that System Control hanged.
    Uninstalled, checked if no security programs are interfering, reinstalled ASC, checked again, still System Control hangs.

    Is there anything special that System Control requires to run? Like run-time libraries? Some specific special system file(s) that aren't required by other ASC parts?

    I left System Control hanging for 20 min, but still it got nowhere. What I did notice, was that all the time System Control's CPU usage was exactly 12,50% and sometimes dropped to 12,30%. There were no other processes that demanded any CPU while System Control was hanging.

    I think I might be missing a critical system file required to run System Control tool. All other tools seem to be working fine.

    Any ideas?
    Attached Files
    太阳山 (solbjerg)
    Ceterum censeo Usage of IObit Products esse legendum
    (Furthermore I think that Usage of IObit Products must be read)
    Itemized subjects Table of content
    In relation to defragmentation Think about defragmentation
    Clean Install concept Clean Install
    Introduction to the Forum Forum Guidelines

    Comment


    • #3
      Oh, not that latest! I meant latest Stable release -
      I have Advanced SystemCare 4.1.0.235

      And I meant its System Control tool aka Sun14_SystemControl.exe

      So, this is all what System Control currently does on my PC:

      It just hangs like that.

      So, what extra system critical files does that tool require to run, but what is not needed by any other part of ASC?

      I know it's not the fault of ASC itself, since it worked before I reinstalled Windows. And also, Linux's WINE can somewhat run it.
      That's why I just know, that one of my system files is faulty or even missing.

      Comment


      • #4
        Hi dkssvertix
        Here are the content of the ASC4 folder:
        About.dll
        ASC.exe
        ASCInit.exe
        ASCpatch.exe
        ASCService.exe
        ASCTray.exe
        ASCv4ComputerMenu.dll
        ASCv4ComputerMenu_64.dll
        ASCv4ExtMenu.dll
        ASCv4ExtMenu.tmp
        ASCv4ExtMenu_64.dll
        AutoCare.exe
        AutoSweep.exe
        AutoUpdate.exe
        AutoUpdateHistory.txt
        Backup
        ChangeType.exe
        checkinfo.txt
        Config.ini
        cxLibraryD12.bpl
        datastate.dll
        Def.dbd
        DiskMap.dll
        DiskScan.exe
        DiskScan.log
        DriverData.db
        dxBarD12.bpl
        dxComnD12.bpl
        dxCoreD12.bpl
        dxDockingD12.bpl
        dxGDIPlusD12.bpl
        dxSkinOffice2007BlueD12.bpl
        dxSkinsCoreD12.bpl
        dxThemeD12.bpl
        EULA.rtf
        fav.ico
        feedback.log
        FfSweep.dll
        FileSweep.dll
        Freeware
        help.html
        images
        IObitCommunities.exe
        Language
        LatestNews
        License.dat
        madbasic_.bpl
        maddisAsm_.bpl
        madexcept_.bpl
        Main.ini
        NtfsData.dll
        OFCommon.dll
        OFCommon3.dll
        PMonitor.exe
        Register.exe
        RescueCenter.exe
        rtl120.bpl
        Scan.dll
        ScanCache.db
        SecurityHoles_Download
        sqlite3.dll
        StartMenu.exe
        Startup Report.log
        Suc10_RegistryCleaner.exe
        Suc11_PrivacySweeper.exe
        Suc12_Uninstal.exe
        Suc13_DiskCleaner.exe
        Suc14_FileShredder.exe
        Sun10_ClonedFilesScanner.exe
        Sun11_DiskExplorer.exe
        Sun12_SystemInformation.exe
        Sun13_EmptyFoldersScanner.exe
        Sun14_SystemControl.exe
        Suo10_SmartRAM.exe
        Suo11_InternetBooster.exe
        Suo12_StartupManager.exe
        Suo13_RegistryDefrag.exe
        Suo14_SmartDefrag.exe
        Suo15_GameBooster.exe
        Sur10_Undelete.exe
        Sur11_ShortcutFixer.exe
        Sur12_DiskDoctor.exe
        Sur13_WinFix.exe
        Sur14_IEHelper.exe
        Sus10_SecurityHolesScanner.exe
        Sus11_ProcessManager.exe
        Sus12_DriverManager.exe
        Sus13_IMF.exe
        taskMgr.dll
        TaskSchedule.exe
        tb.dat
        TbFfSweep.dll
        TbFileSweep.dll
        Test.log
        ToolBox.exe
        Toolbox_Language
        Toolbox_UI
        TurboBoost.exe
        UI
        UnDelete.dll
        unins000.dat
        unins000.exe
        unins000.msg
        Update History.txt
        UpdateHistory.txt
        vcl120.bpl
        vclx120.bpl
        Wizard.exe

        Do you open SystemControl through the folder?
        It works by me.
        Have you tried a chkdsk or scandisk and have you tried a sfc /scannow
        In case of some error in your system?
        Cheers
        solbjerg
        p.s. have you tried renaming Sun14_SystemControl.exe to Sun15_SystemControl.exe
        try them both - then rename back to Sun14_ and try that again
        Sometimes things hangs - hästi?





        Originally posted by dksvertix View Post
        Oh, not that latest! I meant latest Stable release -
        I have Advanced SystemCare 4.1.0.235

        And I meant its System Control tool aka Sun14_SystemControl.exe

        So, this is all what System Control currently does on my PC:

        It just hangs like that.

        So, what extra system critical files does that tool require to run, but what is not needed by any other part of ASC?

        I know it's not the fault of ASC itself, since it worked before I reinstalled Windows. And also, Linux's WINE can somewhat run it.
        That's why I just know, that one of my system files is faulty or even missing.
        太阳山 (solbjerg)
        Ceterum censeo Usage of IObit Products esse legendum
        (Furthermore I think that Usage of IObit Products must be read)
        Itemized subjects Table of content
        In relation to defragmentation Think about defragmentation
        Clean Install concept Clean Install
        Introduction to the Forum Forum Guidelines

        Comment


        • #5
          Hi dksvertix,

          Please try the way below to solve this issue.

          1)Please download the Sun14_SystemControl .rar from the link below, then extract it to get Sun14_SystemControl.exe.

          http://www.wikisend.com/download/809...Control%20.rar

          2)Please replace the original Sun14_SystemControl.exe in the ASC 4 program folder.

          Usual path: C:\Program Files\IObit\Advanced SystemCare 4

          3)Please run the System control again to see whether it is OK.
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #6
            @solbjerg
            All ASC files are present, renaming won't work, CHKDSK doesn't detect any errors and I don't have a proper WinXP CD to run SFC.

            But..
            @Cicely
            That worked!
            Can you tell, what was the cause? Is it related to my system or...?

            Comment


            • #7
              Hi dksvertix
              Nice to hear that Cicely's solution worked.
              A clean install with the latest version may have worked too then?
              Cheers
              solbjerg


              Originally posted by dksvertix View Post
              @solbjerg
              All ASC files are present, renaming won't work, CHKDSK doesn't detect any errors and I don't have a proper WinXP CD to run SFC.

              But..
              @Cicely
              That worked!
              Can you tell, what was the cause? Is it related to my system or...?
              太阳山 (solbjerg)
              Ceterum censeo Usage of IObit Products esse legendum
              (Furthermore I think that Usage of IObit Products must be read)
              Itemized subjects Table of content
              In relation to defragmentation Think about defragmentation
              Clean Install concept Clean Install
              Introduction to the Forum Forum Guidelines

              Comment


              • #8
                Yeah, clean install of ASC with fixed Sun14_SystemControl.exe will work too.

                Comment

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