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IU 7.1 Pro Doesn't Work As Expected, Need Advice & Solution

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  • IU 7.1 Pro Doesn't Work As Expected, Need Advice & Solution

    • dear IOBIT

      I've used the IU 7.1 Pro to uninstall one of my programs file (microsoft office professional 2007) but it didn't work. I also used 'force uninstall' but it didn't work also. It always fail and incomplete uninstallation. Can you tell me what went wrong?

      Tanks,
      Poetra















  • #2
    Hi Poetra,

    Please follow the steps below to help us look into the issue you encountered.

    1. Download the tool from http://testdemo.iobit.com/GetIUNotuninstallLogs.exe
    2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to desktop', and immediately Open IObit Uninstaller to uninstall Office 2017 again.
    3. Wait for a while until you see a file IU_NotUninstall_xxxxxxxx.log generated on your desktop.
    4. Send that file IU_NotUninstall_xxxxxxxx.log to us.

    Thanks.














    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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