Microsoft Word 2016 Will NOT Run From Start Menu v3.0.0.1

[SkyNet3]

Microsoft Word 2016 will not run from Start Menu v3.0.0.1 unless you run it as administrator. There are no problems running from the native Windows 10 Start Menu. I have also downloaded Start10 from Stardock Software to see if it has a problem. Word 2016 runs fine there, the only problem is with OIBit StartMenu 8. I am running Windows 10 Enterprise x64. Any help is appreciated.

[Cicely]

Hi SkyNet3,

Welcome to IObit Forum!

Please download and reinstall Start Menu 8 from the link https://www.dropbox.com/s/pkneny7gr0v8tj0/sm_setup.exe?dl=0

Then open Microsoft Word 2016 from the start menu of Start Menu 8 to check whether the issue appears again or not.

If it appears again, please download the tool GetIObitConfigurationFile.exe from https://www.dropbox.com/s/zeebd524gwwg67b/GetIObitConfigurationFile.exe?dl=0 Then double click to run it and click “Save report to Desktop”. After it finished, click OK. Then you will get the file iu_logs_xxx.log on your desktop. Please send iu_logs_xxx.log to us for further checking.

Thanks.

 

[SkyNet3]

Here are the logs that you requested. It would be nice to have this resolved. I am using the downloaded Office 365 Local Install Version. I get this error trying to upload the logs:

Invalid File iu_logs_20160317.log

[Cicely]

Hi SkyNet3,

 

Please download the setup file from the link below and reinstall Start Menu 8 to check whether the issue is solved or not.

http://wikisend.com/download/968202/setup.exe

 

If the issue appears again, please download the tool GetIObitConfigurationFile.exe from https://www.dropbox.com/s/zeebd524gwwg67b/GetIObitConfigurationFile.exe?dl=0 Then double click to run it and click “Save report to Desktop”. After it finished, click OK. Then you will get the file iu_logs_xxx.log on your desktop. Please send iu_logs_xxx.log to us for further checking.

 

Thanks.

 

 

[SkyNet3]

Nothing has changed since reinstalling. Get error when trying to attach logs. I sent an email with error message and logs.

[Cicely]

Hi SkyNet3,

 

Sorry for it. Please send the error message and iu_logs_xxx.log to the email beta-feedback@iobit.com.

 

Thanks.

 

[SkyNet3]

After Installing the latest file, sm_setuo_1002.exe things are now working. Being a techy myself I am curious to know what had to be done. Thanks again.