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Privacy Locker - Problem !

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  • Privacy Locker - Problem !

    Hello Guys I just realised that when I updated my Galaxy S4 to KitKat 4.4.2 privacy locker isn't opening, please help !
    I'm getting this error "Failed to load the privacy data. Please check if SD card is available."
    The SD card is okey I have acces in the SD files but not in the hidden files.
    https://photos-3.dropbox.com/t/0/AAC...2CtpUtHB49NGPU
    Last edited by AhaMatthewYo; Apr. 7th, 2014, 09:08.

  • #2
    Here the print screen:
    https://www.dropbox.com/s/cyqqosoxt8...7-09-36-17.png

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    • #3
      Hi AhaMatthewYo,

      Please send privacy_locker.log to mobilesupport@iobit.com, usually in: sdcard/mobilecare

      Waiting for your feedback.
      IObit Support Team --
      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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      • #4
        Okey I send it...

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        • #5
          Hi AhaMatthewYo,

          Thanks for your cooperation to help us look into the issue. Cheers. :-D
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #6
            Hi support team,

            I also have this same issue.. Should I also send my privacy log? Please advice, thanks

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            • #7
              Try to check if you still have the security questions set. Maybe it got deleted when the update took place.

              Comment


              • #8
                Originally posted by netstones View Post
                Hi support team,

                I also have this same issue.. Should I also send my privacy log? Please advice, thanks
                Hi netstones,

                Thanks for your feedback. Yeah, please send us the log to the address that I mentioned before to help us look into the issue.:grin:
                IObit Support Team --
                If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                Comment


                • #9
                  Hi guys,
                  I'm having the same problem, after system update, when I try to access my privacy locher I get a message to verify my SD card

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