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  • #31
    Hi SKIBA,

    Sorry to hear that.

    To look into the freezes issue,please also download the tool from http://testdemo.iobit.com/InfoHelper.exe when the issue happens
    Double click to run this tool on the PC with problem and click 'Save report'.

    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    Send the zipped file to us so that we can get the detailed information to look into

    njazrael71, sincerely thanks for your warm reply. IObit forum is more active with warm members like you.
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #32

      New version, the same problem as always, it's time, to change software, definitely

      Comment


      • #33
        Hi Victor2k,

        Sorry to hear that.

        Sorry for the current inconvenience.

        Which button did you click before the issue?

        Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

        Double click to run this tool on the PC with problem and click 'Save report'.
        After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.
        Send the zipped file to us so that we can get the detailed information to look into.

        Looking forward to hearing from you.


        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #34
          I keep having this annoying pop up, ever since I connected my camcorder (it continues now, even with the camcorder removed, and the only usb is my printer, I have rebooted my system since with no effect) - every minute I get a pop-up saying a USB has been detected and I should upgrade to pro. It is extremely annoying because it is constantly popping up and blocks my window and interferes with my typing, and I can't seem to get it to stop. I don't mind an initial popup, but constant reoccurence every 60 seconds? I have the latest version. Please fix!

          Comment


          • #35
            I like the products. General feedback is hard to give on this website.

            I get regular popups to scan my PC. It does not identify by who or what? I do not click on anonymous popup messages.

            IOBit is probably the first Windows App I have experienced that does not have hot-keys. I could have really used the apps, but I didn't have a mouse.

            Comment


            • #36
              Hi JulieE,
              I apologize for the delay in reply.

              First and quick possible solution would be to unplug your printer from current usb port, and connect it to different usb port. Restart your PC.

              If that does not help you, you should try updating your usb port driver.

              Follow these simple steps:

              1. Go to Device Menager: right click on "Windows start" button and from meny select Device menager; or go to Contol Panel> Device menager
              2. In Device menager window locate "Universal Serial Bus controllers"
              3. First, try to right click on USB controllers and select "Scan for hardware changes"
              4. After that spread USB controllers chapter, and than right click "update driver" on all USB controllers located there (USB composite device, USB root hub etc.)

              I hope this will help you to solve your problem. If not contact us with more details about OS version you use, so we can try other troubleshooting methods.

              Comment


              • #37
                Hello
                This IObit Malware Fighter 5.1 Free Antivirus is very useful software.now my pc is save now.it removes 4 items threat.
                Thanks

                Comment


                • #38
                  Hi iotop,

                  Happy to hear that you are satisfied with our products.

                  @all, welcome your suggestion and feedbacks with the latest IObit Malware Fighter v5.1


                  IObit Support Team --
                  If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                  Comment


                  • #39
                    Hi Julie,

                    May I ask, since when did this issue started?
                    Do you remember any actions that you have taken prior to this?

                    For Windows users:
                    If yes, you can restore your computer to an earlier time when there was no issues happening yet.
                    Follow this link: https://support.microsoft.com/en-ie/...fresh-reset-pc

                    You can also update your USB drivers.
                    Follow this link: http://www.driverupdate.net/new_lp/u...ice_issues.php

                    You can also turn off the notification for USB errors.
                    Go to settings, click on devices then click on USB and lastly, slide off the selection bar to turn off notification. Cheers!

                    Comment


                    • #40
                      Originally posted by Cicely View Post


                      Hi Vicror2k,

                      Thanks for your feedback.

                      To look into the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

                      Double click to run this tool on the PC with problem and click 'Save report'.

                      After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

                      Send the zipped file to us so that we can get the detailed information to look into.

                      After that, please download and install the full patch from http://update.iobit.com/dl/imf5/bd/b...-201612211.exe to see whether the issue can be solved.

                      Looking forward to hearing from you.

                      @all, welcome all your feebacks. Your support will be our greatest stimulus to work harder to improve our products and service.

                      Merry Christmas and Happy New Year.

                      Hello,

                      Please put for 5.1 new full install downloading link, (in bitdefender engine)

                      Thank you.

                      Comment


                      • #41
                        Hi Hasskabal, welcome to IObit forum! (HOSGELDIN!)

                        Download link for IMF5.1 :
                        IObit Malware Fighter 5.1.0 (5.1.0.3884) is released! (May 19, 2017)

                        Download link for IObit Malware Fighter Latest OFFLINE BITDEFENDER DATABASE (June 06, 2017) :
                        http://forums.iobit.com/forum/genera...702#post220702

                        Cheers.
                        enoskype

                        - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

                        Comment


                        • #42
                          Originally posted by enoskype View Post
                          Hi Hasskabal, welcome to IObit forum!

                          Download link for IMF5.1 :
                          IObit Malware Fighter 5.1.0 (5.1.0.3884) is released! (May 19, 2017)

                          Download link for IObit Malware Fighter Latest OFFLINE BITDEFENDER DATABASE (June 06, 2017) :
                          http://forums.iobit.com/forum/genera...702#post220702

                          Cheers.

                          Thank you. But we need full version i mean include bitdefender engine. 38mb version not included bt engine and then cant downloading bt engine because his give network error.
                          my english is bad sorry. i hope you understand.

                          Thanks.

                          Comment


                          • #43
                            Hi hasskabal,

                            For bd engine try this download:

                            ..

                            or this one :


                            ..

                            Cheers.

                            enoskype

                            - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

                            Comment


                            • #44



                              Thats it. Thank you very much its done.

                              Comment


                              • #45
                                Hi, I have reinstalled on my surface pro 4 and now works great, good work thank done by your support team.

                                Comment

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