Blue Screen !!!

[Daskalos]

Yesterday i bought the Malwarefighter for $4,99 (great price!!)

But since i use it, after opening some internetsites, i got bluescreen and the information that netio.sys is the problem.

After i closed (off!) MWF, the site open normal.

The site for example is: http://www.atlasformen.de

[Daskalos]

ok, today i got 4 blue screen with netio.sys and my PC broke down.

After it i delete IMF again and never got this mistake.

Ok, i can life with pay $5 for nothing. But pls Iobit team: fix that mistake :roll:

[Cicely]

Hi Daskalos,

 

We are sincerely sorry for this issue. Can you please find and zip all files under C:\windows\Minidump and send it to us for further checking? Please send the file to support@iobit.com with providing the thread link.

 

Thank you for your patience.

[enoskype]

Hi Daskalos,

 

After following Cicely's instructions, can you please check it with BlueScreenView and give a screenshot of BlueScreenView so we can try to understand the reason of the BSOD.

 

Generally, netio.sys BSODs are the result of the communication driver, ie., networking/internet.

 

IMF's existence may be causing it, but I think the problem is the driver you are using. Even if IObit solves the glitch for the IMF, I would suggest to look for a more recent version for your communication driver (wireless/NIC driver?).

 

Cheers.

[Daskalos]

Thanx for ur help.

 

well, i installed IMF again and got before 5 Minutes a bluescreen again.

I checked the Minidump at once, buts empty. same before :cry:

why its empty?

If i check my files with Speedcommander the Minidump folder has a padlock.

 

I thinking the bluescreenview copy the (Empty) Minidump too

[enoskype]

Are you using your Windows 7 x64 with Administratve rights?

After having Administrator rights, try to get the ownership of the folder through folder properties=>security tap.

 

IObit Unlocker also can be tried to open the locked folder.

 

It seems that the OS can not write to Minidump file , or there is no read/write permission to that folder for the other programs.

 

Please indicate the permissions under the security tab of property window of the folder. (A screenshot will be better.)

 

Cheers.

[Daskalos]

Ok sorry for answer so late: many times i tried get a report of the bluescreen but never i got and nopbody explain me how.

Ok i deleted IMF again and work without it.

Before i installed again and got 5 MInutes later the same bluescreen.

After looking in internet for see mistake i found this mesaaage in my PC

 

Fehler beim Laden des Treibers \Driver\WUDFRd für das Gerät WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_COMPACT_FLASH&REV_0.00#00000000000006

 

Its a drivermistake. But what is WUDFRd??

 

Der Computer wurde nach einem schwerwiegenden Fehler neu gestartet. Der Fehlercode war: 0x000000d1 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff880015a4a1d). Ein volles Abbild wurde gespeichert in: C:\Windows\MEMORY.DMP. Berichts-ID: .

[enoskype]

Hi Daskalos,

 

Please read the posts in the following tread in Windows Seven Forums:

 

http://www.sevenforums.com/drivers/268212-driver-driver-wudfrd-failed-load-device-error.html

 

It seems that WUDFRd is : Windows Driver Foundation - User-mode Driver Framework.

 

Changing it in services to Automatic may well be tried.

 

Cheers.

[peleus]

How about installing this software under safe mode? Also, it is always a best practice to uninstall any existing security software first. I guess that only applies to me.

[scrd01]

minidump settings

 

Hi Daskalos,

a number of programmes also turn off the minidump,

to check, and turn on, if needed,

see screenshot.

 

Roy

[peleus]

Honestly, I think BSODs are usually caused by faulty RAM sticks (by experience). Not on a security software. I guess reseating the stick is worth trying here.