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  • Where is SuperDave when you need him?

    I've gotten a new computer with Windows 7 and downloaded ASC 4. I'm using T-Mobile as my internet . I seem to be having a lot of problems today and cannot tell if I have a bad connection, a virus, or if a setting I used on ASC 4 caused me a problem. I used system restore to repair an error message I was receiving about IE. Where do I begin and what do I need to stabilize my internet connection?

  • #2
    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 9.0.8112.16421
    Run by brandsmart at 12:48:33 on 2011-11-26
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5887.4078 [GMT -5:00]
    .
    AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
    AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
    SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
    SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: IObit Malware Fighter *Disabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}
    SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
    FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\spoolsv.exe
    C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
    C:\Windows\system32\atieclxx.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
    C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
    C:\Program Files (x86)\PDF Complete\pdfsvc.exe
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\WUDFHost.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 4\PMonitor.exe
    C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files (x86)\IObit\Advanced SystemCare 4\Suo10_SmartRAM.exe
    C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
    C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\mswinext.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10n_ActiveX.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Windows\system32\sppsvc.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    \\?\C:\Windows\system32\wbem\WMIADAP.EXE
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = about:blank
    mWinlogon: Userinit=userinit.exe
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
    TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    uRun: [SmartRAM] "C:\Program Files (x86)\IObit\Advanced SystemCare 4\Suo10_SmartRAM.exe" /m
    mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
    mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
    mRun: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
    mRun: [T-Mobile webConnect Manager] "C:\Program Files (x86)\T-Mobile\webConnect Manager\TMobileCM.exe" -a
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL
    DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
    TCP: Interfaces\{86390870-B71B-41E2-B03E-986E5762504F} : NameServer = 10.177.0.34 10.163.103.140
    TCP: Interfaces\{93D0B08D-2279-415C-A5E8-91EC67ABC297} : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{93D0B08D-2279-415C-A5E8-91EC67ABC297}\14E64627F696461405 : DhcpNameServer = 192.168.43.1
    TCP: Interfaces\{F14166FF-5509-49D0-81E9-CA645F766507} : NameServer = 10.177.0.34 10.163.103.140
    TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\242716E64637D41627470255351402642756560275966496 : DhcpNameServer = 10.128.128.128
    TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\C696E6B6379737 : DhcpNameServer = 68.87.68.166 68.87.74.166
    TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\C696E6B6379737F5F475F513537303 : DhcpNameServer = 192.168.2.1
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
    BHO-X64: Symantec NCO BHO - No File
    BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
    BHO-X64: Symantec Intrusion Prevention - No File
    BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    BHO-X64: Search Helper - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
    TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
    TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
    TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    mRun-x64: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
    mRun-x64: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
    mRun-x64: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
    mRun-x64: [T-Mobile webConnect Manager] "C:\Program Files (x86)\T-Mobile\webConnect Manager\TMobileCM.exe" -a
    .
    ============= SERVICES / DRIVERS ===============
    .
    .
    =============== Created Last 30 ================
    .
    2011-11-26 17:43:33 69000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3CE96CED-EECE-4203-921A-3515E1834B87}\offreg.dll
    2011-11-26 04:49:57 8570192 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3CE96CED-EECE-4203-921A-3515E1834B87}\mpengine.dll
    2011-11-25 22:53:31 -------- d-----w- C:\Users\brandsmart\AppData\Local\ElevatedDiagnostics
    2011-11-21 23:58:17 -------- d-----w- C:\Users\brandsmart\AppData\Local\Wild Tangent
    2011-11-21 16:17:52 737072 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore-2\Microsoft.MediaCenter.Sports.UI.dll
    2011-11-21 16:17:24 4283672 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll
    2011-11-21 16:17:07 42776 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll
    2011-11-21 16:17:03 539968 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll
    2011-11-18 23:49:36 -------- d-----w- C:\Users\brandsmart\AppData\Roaming\hpqLog
    2011-11-18 19:47:55 -------- d-----w- C:\Users\brandsmart\AppData\Local\T-Mobile
    2011-11-18 19:36:41 -------- d-----w- C:\HWDrivers
    2011-11-18 19:36:32 -------- d-----w- C:\ProgramData\T-Mobile
    2011-11-18 19:36:30 -------- d-----w- C:\Program Files (x86)\T-Mobile
    2011-11-18 19:36:30 -------- d-----w- C:\Program Files (x86)\Common Files\PctelEapPeer Authentication
    2011-11-18 02:52:12 -------- d-----w- C:\Users\brandsmart\AppData\Local\{B4534B6C-8140-4312-B466-E0E887C3910A}
    2011-11-18 02:51:47 -------- d-----w- C:\Users\brandsmart\AppData\Local\{A2156FF6-3D9E-4C9B-BE75-C150FF5C5130}
    2011-11-18 02:51:47 -------- d-----w- C:\Users\brandsmart\AppData\Local\{464376CF-3CA4-4443-8203-CFEF68751059}
    2011-11-13 03:36:08 -------- d-----w- C:\ProgramData\DivX
    2011-11-10 01:18:36 3144704 ----a-w- C:\Windows\System32\win32k.sys
    2011-11-10 01:17:54 886784 ----a-w- C:\Program Files\Common Files\System\wab32.dll
    2011-11-10 01:17:54 708608 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
    2011-11-10 01:17:35 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys
    2011-10-31 14:49:21 -------- d-----w- C:\Users\brandsmart\AppData\Local\Microsoft Help
    .
    ==================== Find3M ====================
    .
    2011-10-16 20:44:06 902656 ----a-w- C:\Windows\System32\d2d1.dll
    2011-10-16 20:44:06 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
    2011-10-16 20:44:06 1544192 ----a-w- C:\Windows\System32\DWrite.dll
    2011-10-16 20:44:06 1139200 ----a-w- C:\Windows\System32\FntCache.dll
    2011-10-16 20:44:06 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
    .
    ============= FINISH: 12:51:05.15 ===============

    Comment


    • #3
      .
      UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
      IF REQUESTED, ZIP IT UP & ATTACH IT
      .
      DDS (Ver_2011-08-26.01)
      .
      Microsoft Windows 7 Home Premium
      Boot Device: \Device\HarddiskVolume1
      Install Date: 7/19/2011 1:03:41 PM
      System Uptime: 11/26/2011 12:43:17 PM (0 hours ago)
      .
      Motherboard: FOXCONN | | 2AB1
      Processor: AMD Athlon(tm) II X4 645 Processor | CPU 1 | 3100/200mhz
      .
      ==== Disk Partitions =========================
      .
      C: is FIXED (NTFS) - 920 GiB total, 874.094 GiB free.
      D: is FIXED (NTFS) - 11 GiB total, 1.362 GiB free.
      E: is CDROM ()
      F: is CDROM (CDFS)
      G: is Removable
      H: is Removable
      I: is Removable
      J: is Removable
      K: is Removable
      .
      ==== Disabled Device Manager Items =============
      .
      Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
      Description: Symantec Iron Driver
      Device ID: ROOT\LEGACY_SYMIRON\0000
      Manufacturer:
      Name: Symantec Iron Driver
      PNP Device ID: ROOT\LEGACY_SYMIRON\0000
      Service: SymIRON
      .
      Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
      Description: BHDrvx64
      Device ID: ROOT\LEGACY_BHDRVX64\0000
      Manufacturer:
      Name: BHDrvx64
      PNP Device ID: ROOT\LEGACY_BHDRVX64\0000
      Service: BHDrvx64
      .
      ==== System Restore Points ===================
      .
      RP40: 11/12/2011 7:34:59 PM - Windows Modules Installer
      RP41: 11/14/2011 1:05:40 AM - Windows Update
      RP42: 11/18/2011 2:36:12 PM - Installed T-Mobile webConnect Manager
      RP43: 11/18/2011 3:06:00 PM - Windows Update
      RP44: 11/22/2011 12:38:24 PM - Windows Update
      RP45: 11/23/2011 7:42:03 PM - Removed Norton Online Backup
      RP46: 11/25/2011 9:28:46 PM - Restore Operation
      RP47: 11/25/2011 9:37:00 PM - Installed T-Mobile webConnect Manager
      RP48: 11/25/2011 9:51:39 PM - Restore Operation
      RP49: 11/25/2011 9:58:08 PM - Installed T-Mobile webConnect Manager
      RP50: 11/25/2011 10:27:57 PM - IObit Uninstaller restore point
      RP51: 11/25/2011 10:34:46 PM - Windows Modules Installer
      RP52: 11/25/2011 11:06:21 PM - Restore Operation
      RP53: 11/25/2011 11:49:41 PM - Windows Update
      RP54: 11/26/2011 12:56:48 AM - Windows Update
      .
      ==== Installed Programs ======================
      .
      ActiveCheck component for HP Active Support Library
      Adobe AIR
      Adobe Flash Player 10 ActiveX
      Advanced SystemCare 4
      Agatha Christie - Peril at End House
      Bejeweled 2 Deluxe
      Bejeweled 3
      Bing Bar
      Bing Bar Platform
      Bing Rewards Client Installer
      Blackhawk Striker 2
      Blasterball 3
      Blio
      Bounce Symphony
      Build-a-lot 2
      Cake Mania
      Catalyst Control Center - Branding
      Catalyst Control Center Core Implementation
      Catalyst Control Center Graphics Full Existing
      Catalyst Control Center Graphics Full New
      Catalyst Control Center Graphics Light
      Catalyst Control Center Graphics Previews Vista
      Catalyst Control Center InstallProxy
      Catalyst Control Center Localization All
      ccc-core-static
      CCC Help Chinese Standard
      CCC Help Chinese Traditional
      CCC Help Czech
      CCC Help Danish
      CCC Help Dutch
      CCC Help English
      CCC Help Finnish
      CCC Help French
      CCC Help German
      CCC Help Greek
      CCC Help Hungarian
      CCC Help Italian
      CCC Help Japanese
      CCC Help Korean
      CCC Help Norwegian
      CCC Help Polish
      CCC Help Portuguese
      CCC Help Russian
      CCC Help Spanish
      CCC Help Swedish
      CCC Help Thai
      CCC Help Turkish
      Chuzzle Deluxe
      Coupon Printer for Windows
      D3DX10
      Diner Dash 2 Restaurant Rescue
      Dora's World Adventure
      Farm Frenzy
      FATE - The Traitor Soul
      Game Booster 3
      Google Chrome
      Google Talk Plugin
      Google Toolbar for Internet Explorer
      Google Update Helper
      HP Customer Experience Enhancements
      HP Deskjet 2050 J510 series Help
      HP Games
      HP LinkUp
      HP MediaSmart/TouchSmart Netflix
      HP MovieStore
      HP Odometer
      HP Photo Creations
      HP Photosmart Plus B210 series Help
      HP Setup
      HP Setup Manager
      HP Support Assistant
      HP Support Information
      HP Update
      HPAsset component for HP Active Support Library
      Hulu Desktop
      Internet TV for Windows Media Center
      IObit Malware Fighter
      Junk Mail filter update
      Kobo
      LabelPrint
      Mah Jong Medley
      Mesh Runtime
      Microsoft Default Manager
      Microsoft Office 2010
      Microsoft Office Click-to-Run 2010
      Microsoft Office File Validation Add-In
      Microsoft Office Professional Edition 2003
      Microsoft Office Starter 2010 - English
      Microsoft Search Enhancement Pack
      Microsoft Silverlight
      Microsoft SQL Server 2005 Compact Edition [ENU]
      Microsoft Visual C++ 2005 Redistributable
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
      Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
      Microsoft WSE 3.0 Runtime
      MSVCRT
      MSVCRT_amd64
      MSXML 4.0 SP2 (KB954430)
      MSXML 4.0 SP2 (KB973688)
      Mystery P.I. - Stolen in San Francisco
      Namco All-Stars PAC-MAN
      Norton Internet Security
      Norton Online Backup
      PDF Complete Special Edition
      Penguins!
      Plants vs. Zombies - Game of the Year
      PlayReady PC Runtime x86
      Poker Superstars III
      Polar Bowler
      Polar Golfer
      Power2Go
      PressReader
      RealNetworks - Microsoft Visual C++ 2008 Runtime
      RealPlayer
      Realtek High Definition Audio Driver
      RealUpgrade 1.1
      Recovery Manager
      Remote Graphics Receiver
      RoxioNow Player
      Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
      Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
      Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
      Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
      Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
      Slingo Supreme
      Smart Defrag 2
      Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
      Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
      Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
      Update for Microsoft .NET Framework 4 Extended (KB2468871)
      Update for Microsoft .NET Framework 4 Extended (KB2533523)
      Update Installer for WildTangent Games App
      Virtual Villagers 4 - The Tree of Life
      Wheel of Fortune 2
      WildTangent Games App (HP Games)
      Windows Live Communications Platform
      Windows Live Essentials
      Windows Live Installer
      Windows Live Mail
      Windows Live Mesh
      Windows Live Mesh ActiveX Control for Remote Connections
      Windows Live Messenger
      Windows Live Movie Maker
      Windows Live Photo Common
      Windows Live Photo Gallery
      Windows Live PIMT Platform
      Windows Live SOXE
      Windows Live SOXE Definitions
      Windows Live UX Platform
      Windows Live UX Platform Language Pack
      Windows Live Writer
      Windows Live Writer Resources
      Windows Media Center Add-in for Flash
      Zinio Reader 4
      Zuma Deluxe
      .
      ==== Event Viewer Messages From Past Week ========
      .
      11/26/2011 12:43:53 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/26/2011 12:43:43 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SymIRON
      11/26/2011 12:41:29 PM, Error: Service Control Manager [7034] - The IMF Service service terminated unexpectedly. It has done this 1 time(s).
      11/25/2011 9:51:51 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
      11/25/2011 9:34:57 PM, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
      11/25/2011 8:49:17 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/25/2011 5:58:25 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/25/2011 11:11:56 PM, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
      11/25/2011 11:06:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
      11/25/2011 11:06:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
      11/23/2011 12:08:21 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64
      11/22/2011 4:15:57 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/22/2011 3:19:11 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2250.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
      11/22/2011 3:08:51 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/22/2011 12:27:14 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/22/2011 12:19:05 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/21/2011 3:05:58 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/20/2011 3:05:13 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/19/2011 4:39:01 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
      11/19/2011 12:05:01 PM, Error: Disk [11] - The driver detected a controller error on \...\DR5.
      .
      ==== End Of File ===========================

      Comment


      • #4
        Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer.

        1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
        2. The fixes are specific to your problem and should only be used for this issue on this machine.
        3. If you don't know or understand something, please don't hesitate to ask.
        4. Please DO NOT run any other tools or scans while I am helping you.
        5. It is important that you reply to this thread. Do not start a new topic.
        6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
        7. Absence of symptoms does not mean that everything is clear.

        If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
        *************************************************************
        I haven't gone anywhere.

        ************************************************************
        Please read here for more information about WildTangent. Your choice if you want to remove it or not.

        If you choose to follow my advice, please follow these instructions.

        Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

        WildTangent Web Driveror anything related to WildTangent.
        ***********************************************************
        Download Security Check by screen317 from one of the following links and save it to your desktop.

        Link 1
        Link 2

        * Double-click Security Check.bat
        * Follow the on-screen instructions inside of the black box.
        * A Notepad document should open automatically called checkup.txt
        * Post the contents of that document in your next reply.

        Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
        **********************************************************
        SUPERAntiSpyware

        If you already have SUPERAntiSpyware be sure to check for updates before scanning!

        Download SuperAntispyware Free Edition (SAS)
        * Double-click the icon on your desktop to run the installer.
        * When asked to Update the program definitions, click Yes
        * If you encounter any problems while downloading the updates, manually download and unzip them from here
        * Next click the Preferences button.

        •Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
        * Click the Scanning Control tab.
        * Under Scanner Options make sure only the following are checked:

        •Close browsers before scanning
        •Scan for tracking cookies
        •Terminate memory threats before quarantining
        Please leave the others unchecked

        •Click the Close button to leave the control center screen.

        * On the main screen click Scan your computer
        * On the left check the box for the drive you are scanning.
        * On the right choose Perform Complete Scan
        * Click Next to start the scan. Please be patient while it scans your computer.
        * After the scan is complete a summary box will appear. Click OK
        * Make sure everything in the white box has a check next to it, then click Next
        * It will quarantine what it found and if it asks if you want to reboot, click Yes

        •To retrieve the removal information please do the following:
        •After reboot, double-click the SUPERAntiSpyware icon on your desktop.
        •Click Preferences. Click the Statistics/Logs tab.

        •Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

        •It will open in your default text editor (preferably Notepad).
        •Save the notepad file to your desktop by clicking (in notepad) File > Save As...

        * Save the log somewhere you can easily find it. (normally the desktop)
        * Click close and close again to exit the program.
        *Copy and Paste the log in your post.
        ************************************************


        Please download Malwarebytes Anti-Malware from here.
        Double Click mbam-setup.exe to install the application.
        • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
        • If an update is found, it will download and install the latest version.
        • Once the program has loaded, select "Perform Full Scan", then click Scan.
        • The scan may take some time to finish,so please be patient.
        • When the scan is complete, click OK, then Show Results to view the results.
        • Make sure that everything is checked, and click Remove Selected.
        • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
        • Please save the log to a location you will remember.
        • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
        • Copy and paste the entire report in your next reply.
        Extra Note:

        If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
        *************************************************
        Please download MiniToolBox to Desktop and run it.



        Checkmark the following boxes:
        • Flush DNS
        • Report IE Proxy Settings
        • Reset IE Proxy Settings
        • List content of Hosts
        • List IP Configuration
        • Lst Last 10 Event Viewer Errors
        • List Users, Partitions and Memory Size
        Click Go and copy/paste the log (Result.txt) into your next post. .

        Comment


        • #5
          Results of screen317's Security Check version 0.99.28
          Windows 7 x64 (UAC is enabled)
          Internet Explorer 9
          ``````````````````````````````
          Antivirus/Firewall Check:

          Windows Firewall Enabled!
          Norton Internet Security
          WMI entry may not exist for antivirus; attempting automatic update.
          ```````````````````````````````
          Anti-malware/Other Utilities Check:

          ````````````````````````````````
          Process Check:
          objlist.exe by Laurent

          Norton ccSvcHst.exe
          Windows Defender MSMpEng.exe
          Microsoft Security Essentials msseces.exe
          Microsoft Security Client Antimalware MsMpEng.exe
          IObit IObit Malware Fighter IMFsrv.exe
          Microsoft Security Client Antimalware NisSrv.exe
          IObit IObit Malware Fighter IMF.exe
          Symantec Norton Online Backup NOBuAgent.exe
          ``````````End of Log````````````


          SUPERAntiSpyware Scan Log
          http://www.superantispyware.com

          Generated 11/26/2011 at 04:10 PM

          Application Version : 5.0.1136

          Core Rules Database Version : 7988
          Trace Rules Database Version: 5800

          Scan type : Complete Scan
          Total Scan Time : 00:50:39

          Operating System Information
          Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
          UAC On - Limited User

          Memory items scanned : 534
          Memory threats detected : 0
          Registry items scanned : 70804
          Registry threats detected : 0
          File items scanned : 140006
          File threats detected : 0

          Comment


          • #6
            Malwarebytes' Anti-Malware 1.51.2.1300
            www.malwarebytes.org

            Database version: 8249

            Windows 6.1.7601 Service Pack 1
            Internet Explorer 9.0.8112.16421

            11/26/2011 5:27:06 PM
            mbam-log-2011-11-26 (17-27-06).txt

            Scan type: Full scan (C:\|D:\|Q:\|)
            Objects scanned: 278045
            Time elapsed: 19 minute(s), 39 second(s)

            Memory Processes Infected: 0
            Memory Modules Infected: 0
            Registry Keys Infected: 0
            Registry Values Infected: 0
            Registry Data Items Infected: 0
            Folders Infected: 0
            Files Infected: 0

            Memory Processes Infected:
            (No malicious items detected)

            Memory Modules Infected:
            (No malicious items detected)

            Registry Keys Infected:
            (No malicious items detected)

            Registry Values Infected:
            (No malicious items detected)

            Registry Data Items Infected:
            (No malicious items detected)

            Folders Infected:
            (No malicious items detected)

            Files Infected:
            (No malicious items detected)

            Comment


            • #7
              Did you run MiniToolBox yet?

              Comment


              • #8
                Sorry, thought was supposed to run that if a problem removing stuff from Malwarebytes.

                MiniToolBox by Farbar
                Ran by brandsmart (administrator) on 26-11-2011 at 18:26:01
                Windows 7 Home Premium Service Pack 1 (X64)

                ***************************************************************************

                ========================= Flush DNS: ===================================

                Windows IP Configuration

                Successfully flushed the DNS Resolver Cache.

                ========================= IE Proxy Settings: ==============================

                Proxy is not enabled.
                No Proxy Server is set.

                "Reset IE Proxy Settings": IE Proxy Settings were reset.
                ========================= Hosts content: =================================



                ========================= IP Configuration: ================================

                HUAWEI Mobile Connect - 3G Network Card = Mobile Broadband Connection 4 (Connected)
                802.11n Wireless LAN Card = Wireless Network Connection (Media disconnected)
                Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


                # ----------------------------------
                # IPv4 Configuration
                # ----------------------------------
                pushd interface ipv4

                reset
                set global icmpredirects=enabled


                popd
                # End of IPv4 configuration



                Windows IP Configuration

                Host Name . . . . . . . . . . . . : brandsmart-HP
                Primary Dns Suffix . . . . . . . :
                Node Type . . . . . . . . . . . . : Hybrid
                IP Routing Enabled. . . . . . . . : No
                WINS Proxy Enabled. . . . . . . . : No

                Mobile Broadband adapter Mobile Broadband Connection 4:

                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card #4
                Physical Address. . . . . . . . . : 00-1E-10-1F-50-A4
                DHCP Enabled. . . . . . . . . . . : No
                Autoconfiguration Enabled . . . . : Yes
                IPv4 Address. . . . . . . . . . . : 25.180.116.0(Preferred)
                Subnet Mask . . . . . . . . . . . : 255.255.248.0
                Default Gateway . . . . . . . . . : 25.180.112.1
                DNS Servers . . . . . . . . . . . : 10.177.0.34
                10.163.103.140
                NetBIOS over Tcpip. . . . . . . . : Enabled

                Ethernet adapter Local Area Connection:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
                Physical Address. . . . . . . . . : 2C-27-D7-1C-48-97
                DHCP Enabled. . . . . . . . . . . : Yes
                Autoconfiguration Enabled . . . . : Yes

                Wireless LAN adapter Wireless Network Connection:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : 802.11n Wireless LAN Card
                Physical Address. . . . . . . . . : 68-A3-C4-CE-A3-83
                DHCP Enabled. . . . . . . . . . . : Yes
                Autoconfiguration Enabled . . . . : Yes

                Tunnel adapter isatap.launchmodem.com:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : Microsoft ISATAP Adapter
                Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
                DHCP Enabled. . . . . . . . . . . : No
                Autoconfiguration Enabled . . . . : Yes

                Tunnel adapter Local Area Connection* 9:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : Microsoft 6to4 Adapter
                Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
                DHCP Enabled. . . . . . . . . . . : No
                Autoconfiguration Enabled . . . . : Yes

                Tunnel adapter Local Area Connection* 12:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
                Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
                DHCP Enabled. . . . . . . . . . . : No
                Autoconfiguration Enabled . . . . : Yes

                Tunnel adapter isatap.sgt.automation.net:

                Media State . . . . . . . . . . . : Media disconnected
                Connection-specific DNS Suffix . :
                Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
                Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
                DHCP Enabled. . . . . . . . . . . : No
                Autoconfiguration Enabled . . . . : Yes
                Server: UnKnown
                Address: 10.177.0.34

                Name: google.com
                Addresses: 2001:4860:8007::69
                74.125.157.147
                74.125.157.99
                74.125.157.104


                Pinging google.com [74.125.157.147] with 32 bytes of data:
                Reply from 74.125.157.147: bytes=32 time=65ms TTL=50
                Reply from 74.125.157.147: bytes=32 time=108ms TTL=50

                Ping statistics for 74.125.157.147:
                Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                Minimum = 65ms, Maximum = 108ms, Average = 86ms
                Server: UnKnown
                Address: 10.177.0.34

                Name: yahoo.com
                Addresses: 98.137.149.56
                98.139.180.149
                209.191.122.70
                72.30.2.43


                Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
                Reply from 98.137.149.56: bytes=32 time=132ms TTL=42
                Reply from 98.137.149.56: bytes=32 time=175ms TTL=42

                Ping statistics for 98.137.149.56:
                Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                Minimum = 132ms, Maximum = 175ms, Average = 153ms
                Server: UnKnown
                Address: 10.177.0.34

                Name: bleepingcomputer.com
                Address: 208.43.87.2


                Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
                Reply from 10.168.189.67: Destination host unreachable.
                Reply from 10.168.189.67: Destination host unreachable.

                Ping statistics for 208.43.87.2:
                Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

                Pinging 127.0.0.1 with 32 bytes of data:
                Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
                Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

                Ping statistics for 127.0.0.1:
                Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                Minimum = 0ms, Maximum = 0ms, Average = 0ms
                ===========================================================================
                Interface List
                21...00 1e 10 1f 50 a4 ......HUAWEI Mobile Connect - 3G Network Card #4
                14...2c 27 d7 1c 48 97 ......Realtek PCIe FE Family Controller
                13...68 a3 c4 ce a3 83 ......802.11n Wireless LAN Card
                1...........................Software Loopback Interface 1
                16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
                11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
                12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
                15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
                ===========================================================================

                IPv4 Route Table
                ===========================================================================
                Active Routes:
                Network Destination Netmask Gateway Interface Metric
                0.0.0.0 0.0.0.0 25.180.112.1 25.180.116.0 286
                25.180.112.0 255.255.248.0 On-link 25.180.116.0 286
                25.180.116.0 255.255.255.255 On-link 25.180.116.0 286
                25.180.119.255 255.255.255.255 On-link 25.180.116.0 286
                127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
                127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
                127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
                224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
                224.0.0.0 240.0.0.0 On-link 25.180.116.0 286
                255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
                255.255.255.255 255.255.255.255 On-link 25.180.116.0 286
                ===========================================================================
                Persistent Routes:
                None

                IPv6 Route Table
                ===========================================================================
                Active Routes:
                If Metric Network Destination Gateway
                1 306 ::1/128 On-link
                1 306 ff00::/8 On-link
                ===========================================================================
                Persistent Routes:
                None

                ========================= Event log errors: ===============================

                Application errors:
                ==================
                Error: (11/26/2011 04:42:53 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 02:26:24 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:45:16 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:26:02 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 01:21:29 AM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:06:51 AM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/25/2011 11:13:35 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/25/2011 11:06:22 PM) (Source: Microsoft-Windows-CAPI2) (User: )
                Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

                Details:
                AddWin32ServiceFiles: Unable to back up image of service Norton Internet Security since QueryServiceConfig API failed

                System Error:
                The system cannot find the file specified.
                .

                Error: (11/25/2011 11:05:04 PM) (Source: Application Error) (User: )
                Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
                Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
                Exception code: 0xc06d007e
                Fault offset: 0x0000b9bc
                Faulting process id: 0x238c
                Faulting application start time: 0xiexplore.exe0
                Faulting application path: iexplore.exe1
                Faulting module path: iexplore.exe2
                Report Id: iexplore.exe3

                Error: (11/25/2011 11:04:55 PM) (Source: Application Error) (User: )
                Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
                Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
                Exception code: 0xc06d007e
                Fault offset: 0x0000b9bc
                Faulting process id: 0x21a0
                Faulting application start time: 0xiexplore.exe0
                Faulting application path: iexplore.exe1
                Faulting module path: iexplore.exe2
                Report Id: iexplore.exe3


                System errors:
                =============
                Error: (11/26/2011 04:41:27 PM) (Source: Microsoft Antimalware) (User: )
                Description: %%860 Real-Time Protection feature has encountered an error and failed.

                Feature: %%835

                Error Code: 0x80004005

                Error description: Unspecified error

                Reason: %%842

                Error: (11/26/2011 04:41:17 PM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON

                Error: (11/26/2011 02:24:50 PM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON

                Error: (11/26/2011 02:22:48 PM) (Source: Service Control Manager) (User: )
                Description: The IMF Service service terminated unexpectedly. It has done this 1 time(s).

                Error: (11/26/2011 00:43:53 PM) (Source: Microsoft Antimalware) (User: )
                Description: %%860 Real-Time Protection feature has encountered an error and failed.

                Feature: %%835

                Error Code: 0x80004005

                Error description: Unspecified error

                Reason: %%842

                Error: (11/26/2011 00:43:43 PM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON

                Error: (11/26/2011 00:41:29 PM) (Source: Service Control Manager) (User: )
                Description: The IMF Service service terminated unexpectedly. It has done this 1 time(s).

                Error: (11/26/2011 00:24:32 PM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON

                Error: (11/26/2011 01:20:09 AM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON

                Error: (11/26/2011 00:05:19 AM) (Source: Service Control Manager) (User: )
                Description: The following boot-start or system-start driver(s) failed to load:
                BHDrvx64
                SymIRON


                Microsoft Office Sessions:
                =========================
                Error: (11/26/2011 04:42:53 PM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 02:26:24 PM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:45:16 PM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:26:02 PM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 01:21:29 AM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/26/2011 00:06:51 AM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/25/2011 11:13:35 PM) (Source: WinMgmt)(User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (11/25/2011 11:06:22 PM) (Source: Microsoft-Windows-CAPI2)(User: )
                Description: Details:
                AddWin32ServiceFiles: Unable to back up image of service Norton Internet Security since QueryServiceConfig API failed

                System Error:
                The system cannot find the file specified.

                Error: (11/25/2011 11:05:04 PM) (Source: Application Error)(User: )
                Description: iexplore.exe9.0.8112.164214d76255dKERNELBASE.dll6.1.7601.176514e211319c06d007e0000b9bc238c01ccabf091d5b742C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dlld1590605-17e3-11e1-9267-2c27d71c4897

                Error: (11/25/2011 11:04:55 PM) (Source: Application Error)(User: )
                Description: iexplore.exe9.0.8112.164214d76255dKERNELBASE.dll6.1.7601.176514e211319c06d007e0000b9bc21a001ccabf085d44901C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBASE.dllcbcede76-17e3-11e1-9267-2c27d71c4897


                ========================= Memory info: ===================================

                Percentage of memory in use: 34%
                Total physical RAM: 5887.29 MB
                Available physical RAM: 3828.45 MB
                Total Pagefile: 11772.77 MB
                Available Pagefile: 9364.23 MB
                Total Virtual: 4095.88 MB
                Available Virtual: 3955.51 MB

                ========================= Partitions: =====================================

                1 Drive c: (OS) (Fixed) (Total:920.27 GB) (Free:876.37 GB) NTFS
                2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.15 GB) (Free:1.36 GB) NTFS
                4 Drive f: (webConnect Mgr) (CDROM) (Total:0.06 GB) (Free:0 GB) CDFS

                ========================= Users: ========================================

                User accounts for \\BRANDSMART-HP

                Administrator brandsmart Guest


                **** End of log ****

                Comment


                • #9
                  I should mention that the last 2 days has been a nightmare trying to log into the internet. I can log into email, facebook, or do a google search with little delay, but downloads (downloading SuperAnti-Spyware took hours as the download kept being interuptted and started over even though it stating 5 min download time), streaming audio and video, and online games are impossible now to perform.

                  Comment


                  • #10
                    MiniToolBox was to try to repair your internet connection. It appears the signal is going through with good speed. Has it always been slow or did it just start this behaviour? Are they're any other problems with the computer?

                    Comment


                    • #11
                      It could bea a littletempermental, but nearly non-existant. Has been going on for the last 36 hrs.

                      Comment


                      • #12
                        It could be a little tempermental, but not nearly non-existant. Hyas been going on for the last 36 hrs.

                        Comment


                        • #13
                          Download ComboFix by sUBs from one of the below links. Be sure to save it to the Desktop.

                          link # 1
                          Link # 2
                          If you are using Firefox, make sure that your download settings are as follows:

                          * Tools->Options->Main tab
                          * Set to "Always ask me where to Save the files".

                          Close any open web browsers (Firefox, Internet Explorer, etc) before starting ComboFix.

                          Temporarily disable your anti-virus, and any anti-spyware real-time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

                          Right-click combofix.exe and select Run as Administrator and follow the prompts.
                          When finished, ComboFix will produce a log for you.
                          Post the ComboFix login your next reply.

                          NOTE: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

                          Remember to re-enable your anti-virus and anti-spyware protection when ComboFix is complete.

                          Comment


                          • #14
                            Well, Combofix was bad. It marked all services for deletion and I had to system restore it to my last restore point.

                            Comment


                            • #15
                              I reran TFC and MiniToolbox since the restore point was before I downloaded everything. No sense redownloading Anti Malware and Spyware at this stage since they showed no harmful effects. Not sure what I did wrong with SuperCombo fix.

                              Comment

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