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Uninstaller and other IObit programs won't run on my computer now

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  • Uninstaller and other IObit programs won't run on my computer now

    Since I installed Avast Internet Security a few months ago I find that when I click on IObit Uninstaller shortcuts, or on the actual executables in the folders, I look on Process Explorer and I see the executables appear briefly. But before long they just disappear and never return. This also happens with ASC and IMF, but not with some other IObit programs.

    This has not happened with other AVs, including Avast free about 4 years ago. I have gone to Settings<General<Exclusions and made multiple entries to no avail.



    Computer: DELL Dimension 2400
    CPU: Intel Pentium 4-2667 (Northwood, D1)
    2666 MHz (20.00x133.3) @ 2658 MHz (20.00x132.9)
    Motherboard: DELL 0G1548
    Chipset: Intel 845GEV (Brookdale-GEV) + ICH4
    Memory: 2048 MBytes @ 166 MHz, 2.5-3-3-7
    - 1024 MB PC3200 DDR-SDRAM - Kingston K
    - 1024 MB PC3200 DDR-SDRAM - Kingston K
    Graphics: Intel 82845G/GL/GV Graphics Controller [DELL]
    Intel i845G(L) Integrated, 64 MB
    Drive: WL120GPA872, 117.2 GB, E-IDE (ATA-7)
    Drive: WDC WD2500JB-57GVC0, 244.2 GB, E-IDE (ATA-6)
    Drive: HGST HTS545050A7E380, 488.4 GB, Serial ATA 3Gb/s <-> USB
    Drive: SAMSUNG CD-R/RW SW-252S, CD-R Writer
    Sound: Intel 82801DB(M) ICH4(-M) - AC'97 Audio Controller [A-1]
    Sound: Creative Technology SB Live! Series Audio Processor
    Network: RealTek Semiconductor RTL8139 PCI Fast Ethernet NIC [A/B/C]
    OS: Microsoft Windows XP Home Edition Build 2600
    Antivirus: Avast Internet Security 18.3.2333
    Firewall: Avast Internet Security 18.3.2333
    Ad Blocker: Adguard
    Default Browser: Maxthon 5.2.4.800
    Secondary Browsers: SeaMonkey, Firefox, SlimJet

    Last edited by conceptualclarity; Aug. 9th, 2018, 13:00.

  • #2
    Hi,

    Please follow the steps below to help us look into the issue.

    1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe
    2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'
    3. Wait for a while until you see a file IU__logs_xxxxxxxx.log generated on your desktop.(xxxxxxxx should be the actual date when this file is generated.)
    4. Send that file iu_logs_xxxxxxxx.log to us.

    Thanks,
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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