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  • Mozilla Firefox can't be used

    Hello guys,

    My firefox can't be run, double click on it and nothing happen.
    This happens after I installed Kaspersky Internet Security 2011. Previously, I only use AVG free as my AV. After what happened, I went through several forums and it stated that I should download malware software and clear things up as my firefox didn't run due to malware/spyware.

    Below are the report from HijackScan from my laptop;


    Logfile of IObit HijackScan v1.0.2.0
    Scan saved at 17:31:31, on 2010-8-24

    Running processes:
    C:\Windows\System32\smss.exe
    C:\Windows\system32\csrss.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\csrss.exe
    C:\Windows\system32\services.exe
    C:\Windows\system32\lsass.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
    C:\Windows\system32\winlogon.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Program Files\IObit\Advanced Spyware Remover\ASRsrv.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
    C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
    C:\Windows\system32\svchost.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\EPSON Projector\EPSON USB Display V1.4\EMP_UDSA.exe
    c:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
    C:\Windows\system32\TODDSrv.exe
    C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
    C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
    C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Windows\system32\wuauclt.exe
    C:\Users\Smooth\Downloads\is360setup.exe
    C:\Users\Smooth\AppData\Local\Temp\is-1V1VQ.tmp\is360setup.tmp
    C:\Program Files\IObit\IObit Security 360\is360.exe
    C:\Program Files\IObit\IObit Security 360\is360tray.exe
    C:\Program Files\IObit\IObit Security 360\IS360srv.exe
    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files\XMind\xmind.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\IObit\IObit Security 360\a_hijackscan.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe

    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Yahooo Search Protection - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
    O2 - BHO: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIObi.dll
    O2 - BHO: IEVkbdBHO Class - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ievkbd.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: FilterBHO Class - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\klwtbbho.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIObi.dll
    O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [NDSTray.exe] NDSTray.exe
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [EPSON_UD_START] "C:\Program Files\EPSON Projector\EPSON USB Display V1.4\EMP_UD.exe" -UDCONNECT
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe"
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Advanced Spyware Remover] "C:\Program Files\IObit\Advanced Spyware Remover\ASRtray.exe" /autostart
    O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [IObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart
    O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\ie_banner_deny.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} -
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93}Java Plug-in 1.6.0_20 - http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}Java Plug-in 1.5.0_06 - http://java.sun.com/update/1.5.0/jin...ndows-i586.cab
    O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}Java Plug-in 1.6.0_20 - http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}Java Plug-in 1.6.0_20 - http://java.sun.com/update/1.6.0/jin...ndows-i586.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A}PopCapLoader.PopCapLoaderCtrl2.1 - http://l.yimg.com/jh/games/web_games...ploader_v6.cab
    O23 - Service: Application Host Helper Service (AppHostSvc) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: ASRservice (ASRservice) - IObit - C:\Program Files\IObit\Advanced Spyware Remover\ASRsrv.exe
    O23 - Service: Ati External Event Utility (Ati External Event Utility) - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe
    O23 - Service: ConfigFree Service (ConfigFree Service) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown -
    O23 - Service: Diagnostic Policy Service (DPS) - Unknown -
    O23 - Service: Windows Media Center Service Launcher (ehstart) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: EMP_UDSA (EMP_UDSA) - SEIKO EPSON CORPORATION - C:\Program Files\EPSON Projector\EPSON USB Display V1.4\EMP_UDSA.exe
    O23 - Service: Group Policy Client (gpsvc) - Unknown -
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
    O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
    O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - c:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
    O23 - Service: Quality Windows Audio Video Experience (QWAVE) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown -
    O23 - Service: Security Accounts Manager (SamSs) - Unknown -
    O23 - Service: Secondary Logon (seclogon) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA SMART Log Service (TOSHIBA SMART Log Service) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown -
    O23 - Service: Windows Modules Installer (TrustedInstaller) - Unknown -
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    O23 - Service: Vodafone Mobile Connect Service (VMCService) - Vodafone - C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
    O23 - Service: World Wide Web Publishing Service (W3SVC) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: Windows Process Activation Service (WAS) - Unknown - %windir%\system32\svchost.exe
    O23 - Service: Diagnostic Service Host (WdiServiceHost) - Unknown -
    O23 - Service: Diagnostic System Host (WdiSystemHost) - Unknown -
    O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe


    Can someone advice me? I really love using firefox.
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