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  • PC locks up after running Deep Optimize...

    Hello, I have been using Smart Defrag for a while now, but just recently, every time I run a Deep Optimize my computer locks up afterward. I can still move the mouse and click on icons, but nothing opens up, and I can't even turn off the computer unless I hold the power button for an emergency shutdown. Does anyone know anything about this? I am running Windows 7 32-bit Home Premium and IObit Smart Defrag 1.40.
    Last edited by FOXGEAR; Mar. 12th, 2010, 19:08. Reason: Additional information.

  • #2
    Hi foxgear!

    Welcome to Iobit forum!

    Had you just updated or reinstalled SD when this occurred?

    -Mel


    Comment


    • #3
      Yes, I did. Should I reinstall?

      Comment


      • #4
        Clean Install

        Good call Melvin

        Welcome to the forum FOXGEAR :smile:

        I would suggest a Clean Install
        If you are unsure how to do a Clean Install, go to Usage of IObit Products - Over the top/Clean install

        All the best, woz of oz
        FORUM USAGE GUIDELINES - Read this first
        Description of IObit Forum features and requirements - Reading this is compulsory

        Comment


        • #5
          I already tried to do that, but just last night, with it running in the background, not even doing a regular defag, my system semi-locked up again. It's a very strange lock-up. It looks fine, but nothing will open. I just uninstalled.

          Comment


          • #6
            Is there anything else I can try?

            Comment


            • #7
              Try the native defragmenter of Windows7.

              Then, try SD 1.40 with Fast Optimize again and please give feedback.

              Cheers.
              enoskype

              - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

              Comment


              • #8
                Hi foxgear
                A clean install means that you shut down the program and it's automatic functions first of all - and then uninstall, - and then delete the program folder, - and run a reg. cleaning, - and then install the program again, preferably a new unblocked version.
                Was that how you did it?
                Cheers
                solbjerg

                Originally posted by FOXGEAR View Post
                I already tried to do that, but just last night, with it running in the background, not even doing a regular defag, my system semi-locked up again. It's a very strange lock-up. It looks fine, but nothing will open. I just uninstalled.
                太阳山 (solbjerg)
                Ceterum censeo Usage of IObit Products esse legendum
                (Furthermore I think that Usage of IObit Products must be read)
                Itemized subjects Table of content
                In relation to defragmentation Think about defragmentation
                Clean Install concept Clean Install
                Introduction to the Forum Forum Guidelines

                Comment


                • #9
                  Originally posted by solbjerg View Post
                  Hi foxgear
                  A clean install means that you shut down the program and it's automatic functions first of all - and then uninstall, - and then delete the program folder, - and run a reg. cleaning, - and then install the program again, preferably a new unblocked version.
                  Was that how you did it?
                  Cheers
                  solbjerg
                  Yes, that is exactly how I did it.

                  Comment


                  • #10
                    Clean Uninstall & Install

                    This is the procedure I use to do a Clean Uninstall & Install:

                    Uninstall:
                    • Exit the IObit Software you want to uninstall, make sure it is completely shut down.
                    • To uninstall the IObit Software it is recommended you use IObit Uninstaller Select the Powerful Scan option
                    But you can just uninstall in the usual manner if you prefer.
                    • Launch BitRemover --> select only the IObit Software you uninstalled --> run BitRemover

                    Delete Folders:
                    • Launch Windows Explorer (Windows key + E)
                    • Open (C:)

                    • Open Documents and Settings and use the following procedure for all the User folders in the Documents and Settings section.
                    These will possibly be: Administrator, All Users, Default User, Owner, Your User Name and there might be more or less
                    • Open Application Data
                    • Open the IObit folder (if there is one) and delete only the folder of the uninstalled IObit Software
                    Note: Pay particular attention to the Your User Name folder.

                    Here is an example screenshot of the Documents and Settings --> Your User Name procedure (Wozofoz is My User Name)




                    • Open Program Files
                    • Open IObit
                    • Delete only the folder of the uninstalled IObit Software

                    Here is an example screenshot of the Program Files --> IObit procedure:


                    Clean the Registry:
                    • If you did not uninstall Advanced System Care then use it to clean the Registry
                    • If you did uninstall Advanced System Care then use a well respected Registry cleaner to clean the Registry

                    It is not necessary to Restart your computer after this but personally I always Restart after uninstalling any software, it's just a habit :wink:

                    Install the IObit Software:
                    • Install the software in the usual manner.

                    Note: All settings and options have been deleted so you will need to select them again.
                    If you have the Pro version you will need to enter your license code again.

                    All the best, woz of oz
                    Attached Files
                    FORUM USAGE GUIDELINES - Read this first
                    Description of IObit Forum features and requirements - Reading this is compulsory

                    Comment


                    • #11
                      Hi woz
                      Perfect!!
                      Please place a link to this post in Usage of IObit Products in the appropriate places.
                      Thank you!!
                      Cheers
                      solbjerg
                      太阳山 (solbjerg)
                      Ceterum censeo Usage of IObit Products esse legendum
                      (Furthermore I think that Usage of IObit Products must be read)
                      Itemized subjects Table of content
                      In relation to defragmentation Think about defragmentation
                      Clean Install concept Clean Install
                      Introduction to the Forum Forum Guidelines

                      Comment

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