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  • Having some technical issues. Switched back to SD4Pro for the time being. Thread: http://forums.iobit.com/forum/smart-...sd5rc-is-doing
    They will make a better fool tomorrow @LoneWolffe

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    • Hey Cicely

      Set boottime defrag for every 2 days. Also ran Auslogics defrag and Defraggler. Getting a better SDS report now.
      Edward E Edwards Jr
      Edward, NC

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      • Hi Edward27821

        Thank you for the update.
        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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        • Smart Defrag 5 Pro is buggy for a couple of reasons to me:

          (1) The program isn't starting on Windows-Boot - I set this mode within the options-tab to on, but nothing happens
          What's strange about it, i have always to give hin Administration-rights, which sucks. :( Never had any problems with it in the past.

          (2) Boottime defrag isn't working either, it worked perfect in Smart Defrag 4


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          • Hi there

            This is Cicely.

            To look into the issues, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

            Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us here or to email address sdfeedback@iobit.com so that we can get the detailed information to look into.

            Looking forward to hearing from you.
            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • Yahoo/Ask is practically Malware. 1st time though the installation procedure, had no opt-out for it, or the other progran add-on. Second time had opt-out for Yahoo and it STILL tried to install that crap. I realize i'm using the freeware version, but there are things I just won't do. Bad enough I get a daily pop-up because the free-trial on the malware defender ended. I'm one issue away from deleting ALL iObit software.

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              • my upgrade to SD 5 came about a week ago. I tried every day to run an analysis or de-fragmentation, but the program just stops at about 10%. I started a thread here in the forum but don't get an answer. Also my ticket to IObit Support never got me any help. I didn't even get a confirmation, that my request was received.
                here is the thread in which I posted several screenshots : http://forums.iobit.com/forum/smart-...-a-few-seconds

                Comment


                • Originally posted by Cicely View Post
                  Hi there

                  This is Cicely.

                  To look into the issues, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

                  Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us here or to email address sdfeedback@iobit.com so that we can get the detailed information to look into.

                  Looking forward to hearing from you.
                  Even though this answer wasn't adressed to me, I just sent that ZIP-file to the support-address. I really hope, I will get help after all this time trying to. After all, I have paid for the PRO version

                  Comment


                  • Hi Ana Di Lupus

                    Please see this topic post #4. Hopefully it will spur Iobit to respond to you.
                    To err is Human. To really mess things up you need a PC.

                    Comment


                    • Hi Ana Di Lupus,

                      We are sorry for the inconvenience.

                      Could you please let us know the email address you used to send the IObit_Debug_Info.zip to our email address? We will check the report and forwarded related information to our specialists.








                      IObit Support Team --
                      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                      Comment


                      • Originally posted by Cicely View Post
                        Hi Ana Di Lupus,

                        We are sorry for the inconvenience.

                        Could you please let us know the email address you used to send the IObit_Debug_Info.zip to our email address? We will check the report and forwarded related information to our specialists.







                        Hello...
                        the e-mail adress is: lobajazz@web.de
                        and : lobajazz@rediffmail.com (that one via the online portal)
                        I sent it twice to make sure, that it is reaching SOMEBODY.
                        and please..my name isn't that of a terrible disease, it's Ana di LupIs, not LupUs.
                        greetings.

                        Comment


                        • I got an answer for my ticket from the support desk, but the advice they give doesn't really help.
                          They ask to copy/ paste two files they sent me into the Smart Defrag-folder.
                          It works fine with the sdproxy.exe file but the sdcore .dll - file can't be pasted into the folder.
                          .I keep getting the message "Folder or file within the folder is open...please close..."
                          How can this be?
                          I closed all programs and windows, but this message keeps popping up. Why can I paste the .exe but not the .dll - file?
                          any ideas?

                          Comment


                          • Hi Ana,

                            We have updated the reply to you in the ticket you submitted. Please check the answer in your email. Sorry again for the inconvenience. We will try our best to solve the issue.








                            IObit Support Team --
                            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                            Comment


                            • I did get the reply. What they advised me didn't work. There is no option "Exit" when I right-click the icon, I had to stop the program via the task manager. After replacing the .exe and the .dll - files, I ran that program again, but to no avail. Still stopping. Analyse after 24%, defrag after 11 %... Now I sent the sdproxy-log and the sdcore.log-files to them..let's see, if the problem can be solved finally

                              Comment


                              • and again waiting for help...

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