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  • Hi Ana,
    Please check the ticket. We have replied you there. Presently please try to Analyze first and and the try the Fast Defrag to see if it freezes.
    We will get back to you if any update about the issue from our specialists.
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • Also using (occasionally) Defraggler and Auslogics. . It takes all 3 and the ASC disk optimizer to keep fragmentation below 9.9%
      Edward E Edwards Jr
      Edward, NC

      Comment


      • Dear Edward,

        We are sorry that we failed to get the point of your last post. Do you mean that Smart Defrag fails to defragment your disks to zero fragment rate? If yes, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe
        Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.




        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


          • Smart Defrag 5.1

            the disc health is nice but can we have an option to change between
            Fahrenheit (°F) or Celsius (°C)<if there is one somewhere i have missed it> like you have for performance monitor














          Comment


          • Hi Eviscerator,

            You can change between ? and? by clicking itself in the screen of disk health. Here is a screenshot for reference.

            Have a nice day.

            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • This suggestion can be applied directly to ASC or to Smart Defrag. Also can be implemented in both programs as a PRO feature and if a user has ASC and Smart Defrag PRO, then that the programs allows to select the user at which program to disable this module.

              HDD & EHDD S.M.A.R.T. & Health monitoring

              Currently both programs lack this feature, SD has implemented a basic S.M.A.R.T. checkup for version 5.1.0, but what is really needed is a realtime S.M.A.R.T. & Health monitoring feature with the following features:

              Standard features (like similar programs):
              1) To constantly monitor at a user defined interval the S.M.A.R.T. & Health of ALL the HDD (including EHDD) and also SSDs (And if possible USB Flash and Memory Cards). Also the program can have a default interval (for example, every 12 hours)

              2) Send alerts based on parameters that are away from the standard and normal values. Also being able to send alerts by email

              3) If a disk checkup is needed, to schedule one at next system boot (user can also disable this or start this manually)

              4) do a disk checkup: basic and complete (including surface scan, search of bad sectors, etc)

              Key features that will differentiate ASC & SD from similar programs:

              5) Allow the user to define a cloud based service to store the logs and history of each HDD, for example Dropbox, OneDrive, MediaFire, etc. Also to save at this folder the module settings. Why this? so when the user reinstall windows the module monitoring history and settings can be restored and continue to be backed up. This feature needs a seamless integration with the cloud service, so that this feature is executed automatically at a given interval without user intervention (only when reinstalling windows and linking again this module with the cloud service).

              6) This module monitoring history can be used to further enhance the HDD S.M.A.R.T. & Health monitoring, like adding enhanced features that currently S.M.A.R.T doesn´t support (lhistory of surface scans, times the checkupdisk has been executed and detailed info, etc.)

              7) by the above feature, this module can give a more detailed status based on the additional interpretations if those additional historical parameters

              Hope this module and features are implemented for both programs
              DJ ektorbarajas:
              http://ektorbarajas.blogspot.mx/

              Comment


              • Hello Ektorbarajas,

                Welcome to our forum.

                It is very grateful that you love our product and give us suggestion. I have conveyed your suggestion to our product department. We will consider it very carefully. We hope that it can be realized soon.

                You are more than welcome to let us know your opinions about our products ,whichi will make us better.

                Have a nice day
                IObit Support Team --
                If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                Comment


                • Smart Defrag 5.8 does not recognize a certain drive correctly and will defragment by default instead of trim. It's a 256GB Toshiba SSD with model # THNSN5256GPU7. I am aware of the manual override but I hope this helps to add it to your automatic detection.

                  Comment


                  • Request: An additional "Full Optimization" option that includes performing a "Free Space" cleanup after performing a Full Optimization. Leaving numerous free space gaps throughout my drive is not my idea of "full optimization".

                    Comment



                    • Originally posted by seattlescape View Post
                      Smart Defrag 5.8 does not recognize a certain drive correctly and will defragment by default instead of trim. It's a 256GB Toshiba SSD with model # THNSN5256GPU7. I am aware of the manual override but I hope this helps to add it to your automatic detection.

                      Hi,

                      To look into the issue, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

                      Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to sdfeedback@iobit.com so that we can get the detailed information to look into.

                      Looking forward to hearing from you.


                      IObit Support Team --
                      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                      Comment


                      • Originally posted by Cicely View Post
                        Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to sdfeedback@iobit.com so that we can get the detailed information to look into.
                        I sent that as instructed, but someone named “Neon” only replied with how I should click the option to switch HDD to SSD. Not sure if they did anything with the debug info I attached.

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