Laurie

iobit software updater 4.5 UPDATES software on IGNORE LIST!!!! Examples: Firefox Zoom Pls fix this issue. Also, sent feedback through the Iobit Software program. Thank You

Gracias! Scannan, I thought ASC also had an aspect of anti-virus, seems I guessed wrong! I want to follow your advise and get a second anti-malware/anti-virus, which do you recommend for my Dell Inspirion Win10 Laptop? Thanks! Laurie :)

Thank you for your tips! What other anti-malware program(s) do you recommend? Can you tell me how to disable IMF and ASC? I read the manuals you sent, and dug around in but I don't see how to temporairly disable the programs! Gracias! Laurie

Mission Accomplished! Don't know how a trojan sneaked in past IMF, except because everything was slow since the last ASC update, maybe the update had a bug, either or the trojan seemed to be the culprit, and me letting myself stall during the first uninstall of ASC ... the ASC was not completely uninstalled was a blessing so IMF could detect the trojan when I shredded the ASC contents in the recycle bin. YOU know I appreciate your help! Muchas Gracias Scannan! Cheers, Laurie

Gracias Scannan, I am happy to remember to use MajorGeek to reinstall ASC!!! Hoping to report success this time! Cheers, Laurie

Clarity... Scannan, Pls clarify how to uninstall ASC again and re-install it, do I choose a non-IObit Uninstaller from MajorGeek "MG"? Or do you recommend I uninstall my existing IObit Uninstaller and reinstall the IObit Uninstaller from MG? Gracias :)

Hi Scannan Thank You! I appreicate the reminder to us MajorGeek for installing products. I did use the IObit UNINSTALLER, I did not use ASC to uninstall itself. A bit confused, that I have and used "IObit UNINSTALLER 10.4 PRO" to uninstall ASC the 1st Time. Pls clarify how to uninstall ASC again and re-install it! If you are recommending I use my existing IObit Uninstaller, pls let me know if on the final step of the installation you recommend I choose every item on the list in the photo below or which items to select to delete in this IObit Uninstaller final step before clicking "Continue" (as depicted on the attached image) that will end the uninstall. Gracias, Laurie :)

Hi Scannan Thank You! I appreicate the reminder to us MajorGeek for installing products. I did use the IObit UNINSTALLER, I did not use ASC to uninstall itself. A bit confused, that I have and used "IObit UNINSTALLER 10.4 PRO" to uninstall ASC the 1st Time. Pls clarify how to uninstall ASC again and re-install it! If you are recommending I use my existing IObit Uninstaller, pls let me know if on the final step of the installation you recommend I choose every item on the list in the photo below or which items to select to delete in this IObit Uninstaller final step before clicking "Continue" (as depicted on the attached image) that will end the uninstall. Gracias, Laurie :)

Hi Scannan Perhaps I need to uninstall ASC again. The Performance Monitor is perpetually clearing RAM again! But I will patiently await your input and recommendations before taking any action other than have IMF do a deep scan. Thank You! Laurie

Hi Scannan I am sooooo spoiled with IObit programs, includes IMF. It has been YEARS since I had virus issues! I just now found the text logs in IMF. Check out these IMF Protect Logs. I am curious, can you tell me what was corrupt by the trojan? I am still interested to know if IObit IMF scans everything in my pc laptop including IOBit programs ASC etc.!!! IMF Virus Protect Log [04-06-01-31] Threat:Trojan.Generic C:\$Recycle.Bin\S-1-5-21-1926611942-2212834772-4103878234-1001\$R9SJ890.exe AND Do you know if the following IMF Log is related to the above trojan? IMF Malware Protect Log [Protect2021012107] DateTime=2021-01-21 13:30:02 1/21/2021 7:00:49 AM: C:\Program Files\AMD\CNext\CNext\quanminTV\QuanminTVWrapper.exe|DelFile=Trojan Scannan, I am so happy and grateful for your generosity to help, and to guide me with the proper use of IObit Programs to keep my pc clean and running FAST! 😁💕🎉 Gracias, Laurie

Hi Scannan I hope you are doing great! Thank You for guiding me with the uninstall ASC Process! Summary: A Trojan seemed to be the issue NOTE: I may have missed a step, during the uninstall the final stages of the "Uninstaller" uninstalling ASC there was a pop-up list of items to choose to DELETE, but I stalled wanting to delete all including the "not-recommended to delete item" but then I realized I did not choose any of the items "to delete" before I ended the Uninstall Process by clicking CONTINUE :( but I did take a screen shot of the list before ending the uninstall process, see attached image. Then I followed your last step instructions 1) File Explorer C:\Program Files (x86)/IObit deleted ASC Folder* 2) C:\Users\*****\AppData\Roaming\Iobit .....and delete any ASC Folder* 3) Reinstalled ASC After re-installing the ASC, I wanted to use the IObit ASC File Shredder to empty the old ASC files I had deleted Steps 1 & 2 listed above, per your instructions. I selected File Shredder "Expert Mode" to remove the deleted items in your *1 & 2 last step instructions. All items in Recycle Bin seem to have been deleted but, many items failed to shred, see attached images, and during the shredding process before File Shredder was complete, IOBit Malware Fighter 8.5 Pro interrupted the shredding process with a pop-up giving me the option to delete a Trojan!!! Everything ASC, the Performance Monitor and Win10 programs seem to be working better now with the newly installed ASC now that (hopefully) the "trojan" has been fully removed. My pc laptop IS FASTER!!! I'm so excited!!! MUST have been the trojan bogging things down! Questions: 1) The newly installed ASC v14 Pro is different than the ASC v14 Pro I removed, includes the IObit File Shredder is different, more high-tech. I am wondering if the ASC update upgrade to ASC v14 PRO was corrupt?! 2) Does IObit Malware Fighter scan IObit Products, if yes using MF 8.5 Pro it took shredding remnant files for MF to discover the trojan??? Is MF programmed to SCAN the IObit products, if yes, MF possibly missed a trojan in ASC??? 3) Do you recommend I uninstall ASC again and this time choose all or some of the items I did not delete the in the 1st uninstall process per the 1st image below? 4) How to find the info in MF on maybe where it found the Trojan? I dug around in MF but I did not find any log or info on the trojan! Thank YOU again *Scannan* you're the Best! Laurie

Hi Scannan, I hope to have time to focus on the uninstall/reinstall ASC following your directions soon, and I am hoping this is my solution! Thank you for your generosity sharing your Tech Wiz info. Always has helped me with great relief to learn how to manage my PC for optimal performance. I hope you and all your loved ones are happy and well. Cheers, Laurie

Hi Scannan, thank you for the info, I didn't know about ASC Settings, found the settings and the setting was checked to run "AUTO RAM CLEAN". I unchecked the automatic ram clean, restarted my PC but still same issues with Performance Monitor. I've "right-clicked" the ASC icon to click "Open Performance Monitor" but that is ineffective, nothing happens PM is just whacked-out!!! I wonder if I should uninstall ASC and reinstall, or ... Maybe the recent Win 10 Update tweaked things? 1) I now have a "StartMenuExperienceHost" runs all the time I don't think I need it, how do I delete it? (attached image) 2) windows defender screen protector, how do I disable or block it from running? 3) Windows "redistributable" programs (attached image) can I delete all? The 2010 versions showed up in the recent Win 10 update.

Hi Everyone, I am having issues with the Performance Monitor, it is not working right, it continuously poses as if it is clearing and releasing memory/ram but it will not close, it will not allow any exit of programs etc. It is NOT functioning correctly at all. Should I uninstall and reinstall ASC? Any advise would be welcomed, thank you! Laurie