KylieSabra

I renewed my ASC8 today at 11:30 am $21.99 for 3 licenses. I never received my activation email. I clicked on the phone icon on the right and was directed to what ended up being a nightmare situation. She took control of my computer assuring me that I would be able to take it back any time I was uncomfortable (WRONG). I asked why she needed control of my PC to get my license renewal sent to me. She went to check my email. Then she yelled at me (SERIOUSLY!) "Where's the email. You have no email from us." Duh. That's why I called. I had also put in the old email thinking they had sent the new activation license there. I asked them to resend it. They did, but it was the old, expired code. So she finds this, highlights it and yells at me again. "Well no wonder! It's expired." I reminded her again the reason I called was because I had just paid and not received my new activation code. She just kept highlighting. And saying, "It's expired." THEN she took control and began running diagnostics and telling me how my computer is in horrid condition. Funny. I've been running Iobit on it for the past year. Isn't that what it's for? She tried to sell me "Advanced Technical Support" for $249. To say anything at all, I would have to scream into the phone. She would just talk louder while running amok all over my PC. There was no way to stop her. She fought me for control of my PC as I sought to shut it down. I won. The only way I could end the process was to shut down the computer, with her screaming in my ear the entire time and working more furiously. I have no idea what she may have done to my PC. I do know I am out $21.99 with no product delivery. I've read the forums about similar issues, but they say it resulted from these people contacting us directly, but nooooo. This was a click right on the Iobit website. My questions? Who is this person I ended up talking with after clicking on a telephone link on the Iobit website--if not Iobit? Why does Iobit not have email or phone support for their products. Why is there clear way to contact the company to resolve issues. Where is my product! I am not happy. fyi Next step is to complain to PC Magazine, C-Net and more if I do not get resolution within the next 48 hours.