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Posts
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Joined
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Days Won
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Cicely last won the day on March 28
Cicely had the most liked content!
About Cicely
- Birthday 09/05/1985
Converted
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-OS -Security_Software -IObit_Software +Computer_Details
NA
Converted
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Native Language
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Cicely's Achievements
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update stuck in initializing to download driver
Cicely replied to major38's topic in Driver Booster 11
Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you. -
Keyboard stop working after update of drivers on my Asus laptop
Cicely replied to Tibi's topic in Driver Booster 8
Hello, Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. -
Send Your Feedback for IObit Malware Fighter 11
Cicely replied to Cicely's topic in IObit Malware Fighter 11
Hi jayd, Please just click "X" to close the window you mentioned. I will report your feedback to our team and we will keep on improving. -
Send Your Feedback for IObit Malware Fighter 11
Cicely replied to Cicely's topic in IObit Malware Fighter 11
Hi Typhoon_Six, Happy to hear that you are satisfied with our program. Welcome your suggestions and feedbacks. Have a great day. -
Hi Peter Shane, Happy to hear that you are interested in our programs. Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code. If you are still interested, please get help at support@iobit.com Have a great weekend.
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No auto-startup of IObit Uninstaller 13.3 Pro
Cicely replied to hapEcat's topic in Usage of IObit Products
Hello hapEcat, Sorry for my late reply. If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats. https://www.iobit.com/downloadcenter.php?product=iu-dl If the issue repeats, please follow the steps below to help us look into the issue: 1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe 2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop. 4. Send that file iu_logs_ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you. -
Hello CaptainBreakfast, Sorry for my late reply. I will report your feedback to our team for consideration. By the way, you can always refuse to install anything unwanted.
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Hello guys, You can deny installing the unwanted programs. You can close the popup with the "X" and refuse to install it. If you install anything unwanted, you can remove it by IObit Uninstaller. 😀
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Hi Please provide us with your license code to this email address feedback@iobit.com for further checking. Nice day~
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Advanced System Care 17 Pro not fixing internet
Cicely replied to ffireblade's topic in Advanced SystemCare 17
Hi Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you. -
Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
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Hi there, 1. Please download and install the driver from the link below to see if it can fix the problem: http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe 2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 3. If the installation fails, please ignore this driver update. For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.
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konadu prince started following Cicely
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Hi there, if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.
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Bluescreen after usage: INACCESSIBLE_BOOT_DEVICE
Cicely replied to croud50's topic in Driver Booster 11
Hi Could you please check whether you can reboot your PC in the safe mode? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.