Jimd6500

Thanks for the info Scannan. I checked and I don't have the option for Enable Deep Clean option enabled, because I am running the free version. So I did the tool scan option recommended by support. But I do thank you for your help.

I have a couple pc's that work great on advance systemcare version V12.03.192. But when ever I update to any version newer I have problems logging to the pc's either by local or remote access. It seems to work for a few hours or maybe a day, but by the second or third day, I can no longer log into the pc. I have tried to reboot but then all I get is a black screen and a mouse pointer. My only option now is to keep it on version V12.03.192. I have tried to update to multiple newer versions, but I still can not log in as stated above. So if it do try to update, I make sure I have good backup, otherwise all would be lost since I can't log in. I have put up with this for a while, hoping someone else had this issue and would post a fix.Please help.