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-   -   ASC Ultimate 6 and Windows 8 Defender conflict (http://forums.iobit.com/showthread.php?t=14806)

NoorE Dec. 22nd, 2012 09:25

ASC Ultimate 6 and Windows 8 Defender conflict
 
Hello,

For the last 6 months or so I have used ASC Ultimate 6 Pro in combination with Microsoft Security Essentials on Windows 7 and loved it. However, just upgraded to Windows 8 and am finding that ASC Ultimate is breaking the new Windows Defender (Windows 8 built-in version of MSE). Installing ASC Ultimate leads to Windows Defender auto-turning off and I am unable to turn it back on (as if I had just installed a program I wanted to replace the default Windows option). However, at the same time Windows doesn't seem to recognize ASC Ultimate as an antispyware/antivirus program and begins bugging me to install one. So all in all things are messed up.

This occurs while running ASC Ultimate in compatibility mode, and even if I turn ASC Ultimate's real-time protection completely off. The only way to get Windows Defender to activate again is to completely uninstall ASC Ultimate. I just want it back as it was before where I can use both together.

Anyone else experiencing this? Suggestions, fixes, etc.? Thanks very much.

solbjerg Dec. 22nd, 2012 10:22

Hi NoorE
Since you use ASCU in compatability mode and want to keep MSE as your antivirus program I would suggest that you uninstall ASCU and install ASC 6 instead, since that program doesn't have an AV in it and the conflict should then go away, I think. At the same time you will still have all the functions except the AV protection from ASCU.
Perhaps you can get Cicely to transfer your licence from ASCU to ASC 6, pleace contact her and explain.
Cheers
solbjerg


Quote:

Originally Posted by NoorE (Post 88149)
Hello,

For the last 6 months or so I have used ASC Ultimate 6 Pro in combination with Microsoft Security Essentials on Windows 7 and loved it. However, just upgraded to Windows 8 and am finding that ASC Ultimate is breaking the new Windows Defender (Windows 8 built-in version of MSE). Installing ASC Ultimate leads to Windows Defender auto-turning off and I am unable to turn it back on (as if I had just installed a program I wanted to replace the default Windows option). However, at the same time Windows doesn't seem to recognize ASC Ultimate as an antispyware/antivirus program and begins bugging me to install one. So all in all things are messed up.

This occurs while running ASC Ultimate in compatibility mode, and even if I turn ASC Ultimate's real-time protection completely off. The only way to get Windows Defender to activate again is to completely uninstall ASC Ultimate. I just want it back as it was before where I can use both together.

Anyone else experiencing this? Suggestions, fixes, etc.? Thanks very much.


Toppack Dec. 22nd, 2012 13:29

???
So, we are saying ASCU will Not work properly with Windows-8 ? :shock:
(I also would definitely want Both activated)

Is a Fix for that in progress, Or will there will be a Super-U program next? :wink:
(I'm wondering if that is something that would have to be changed by Microsoft ???)

Enoskype,
You have W-8, do you not have Defender turned On, with ASCU On, at same time ?

Scannan Dec. 22nd, 2012 13:46

Hi NoorE

I see from your system info that you also have Immunet 3.0. It is known that Immunet can't be installed as a companion Antivirus. It disables Windows Defender.

So it may not be ASCU causing the issue, and or there may be a conflict with Immunet.

maddbomber83 Dec. 22nd, 2012 17:56

I am also on Windows 8 with the ASCU 6 Pro.

Two things, first, you can not run Windows Defender with this installed. It will turn off and compatability mode is not supported.

Second, once Windows Defender is Off, you no longer have Spyware protection. You will get the Action Center notification to that effect.

In the prior version I asked IO Bit support about it and they said
Quote:

Advanced SystemCare with Antivirus 2013 is antivirus which doesn't include anti-spyware function.
Now, installing the free IO Bit Malware does get rid of the Action Center notification


Long story short, lots of confusion with this Windows 8 and IO Bit. Windows Defender turns itself off if you have anything IO Bit (and I assume anything else) related to Virus or Malware. The Ultimate version has Malware protection, but doesn't register it with Windows 8 so you get action center messages. I'm not sure if the stand alone malware app does anything in addition to the Ultimate....

enoskype Dec. 22nd, 2012 21:58

OK guys,

When you install ASCU6, Windows defender will be turned off and will stay off unless you uninstall ASCU6 in Windows 8.

If you also install IMF together with ASCU6, Action Center will accept both of them and will not notify that any security (either antivirus or anti spyware) is missing.

Malware protection in ASCU6 should not be considered as a full fledged malware protection like IMF, so IMF is a good companion to ASCU and use of IMF together with ASCU is strongly advised by IObit.

Cheers.

NoorE Dec. 22nd, 2012 22:34

Thanks all for the responses and info, hopefully IObit can fix this soon. @Scannan about Immunet 3.0, I know it is listed as incompatible with Windows 8 but it has been working fine for me (a lot of programs listed as "incompatible" seem to be working fine actually), and I confirmed that Windows Defender will activate while Immunet is active as long as ASCU is uninstalled. So pretty sure ASCU is the problem here (as confirmed by the others).

Quote:

Originally Posted by solbjerg (Post 88152)
Hi NoorE
Since you use ASCU in compatability mode and want to keep MSE as your antivirus program I would suggest that you uninstall ASCU and install ASC 6 instead, since that program doesn't have an AV in it and the conflict should then go away, I think. At the same time you will still have all the functions except the AV protection from ASCU.
Perhaps you can get Cicely to transfer your licence from ASCU to ASC 6, pleace contact her and explain.
Cheers
solbjerg

I like this idea - who is Cicely and how do I contact her?

EDIT: Cicely is a member of Iobit Support Team. Use PM (Private Message) to contact her

maddbomber83 Dec. 23rd, 2012 16:24

Quote:

Originally Posted by enoskype (Post 88158)
Malware protection in ASCU6 should not be considered as a full fledged malware protection like IMF, so IMF is a good companion to ASCU and use of IMF together with ASCU is strongly advised by IObit.

So.... when are these two going to be bundled to make a real Ultimate edition? :-P

enoskype Dec. 23rd, 2012 17:24

Quote:

Originally Posted by maddbomber83 (Post 88201)
So.... when are these two going to be bundled to make a real Ultimate edition? :-P

Hi maddbomber83,

Perhaps, when IObit decides to increase the price of ASCU6. :-P

Cheers

maddbomber83 Dec. 24th, 2012 04:50

Quote:

Originally Posted by enoskype (Post 88207)
Hi maddbomber83,

Perhaps, when IObit decides to increase the price of ASCU6. :-P

Cheers

And that would be great! An example, ASCU is on sale for 29.99 where IMF is on sale for 19.99. But.... you can get an extra 2 licenses for ASCU for free, an offer not available for IMF.

I'd be willing to spend the extra $20 to upgrade our 3 pc's with ASCU to include IMF, but not willing to spend $60 on it when the ASCU is half that.


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