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  #1  
Old May. 17th, 2010, 16:02
cinderella1960 cinderella1960 is offline
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Join Date: 17 May 2010
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Question 'Blue Screen' Errors

Every since the day I paid for Advance System Care I have been getting "Blue Screen" errors stating I have a program that is not installed correctly.
My question is .... How do I get my money back if I uninstall ASC to fix my errors ? This is really becoming a problem and I want it fixed !
  #2  
Old May. 17th, 2010, 16:42
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solbjerg solbjerg is offline
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Hi cindarella
Are you telling us that you have ASC Pro?
Did you install it over the top after having used ASC free?
The program you mentioned that isn't installed properly - which program is that? (ASC Pro?)
Did you activate the program with your paid for license?
If the mentioned program is ASC I think you should try a "clean install" - please read about that concept in the thread Usage of IObit Products.
(Have you read the mentioned "manual"?)
Have you run the pro version of the ASC program?
Did you place anything in the "Ignore List"?
More information is needed I think for understanding from where the problem stems!
Cheers
solbjerg


Quote:
Originally Posted by cinderella1960 View Post
Every since the day I paid for Advance System Care I have been getting "Blue Screen" errors stating I have a program that is not installed correctly.
My question is .... How do I get my money back if I uninstall ASC to fix my errors ? This is really becoming a problem and I want it fixed !
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太阳山 (solbjerg)
Ceterum censeo Usage of IObit Products esse legendum
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  #3  
Old May. 17th, 2010, 16:46
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wozofoz wozofoz is offline
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Arrow Moved

Welcome to the forum cinderella1960

I have moved your post to the Advanced System Care section.

Can you please give us more details of what the Error message says, someone might be able to help.
Also, for helpfull information and tips please see Usage of IObit Products

As to getting a refund, you would have to contact IObit directly through their website. This is the help forum and we have nothing to do with the 'business' side.

All the best, woz of oz
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  #4  
Old May. 17th, 2010, 16:51
viperbruno viperbruno is offline
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Join Date: 11 Nov 2009
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Quote:
Originally Posted by cinderella1960 View Post
Every since the day I paid for Advance System Care I have been getting "Blue Screen" errors stating I have a program that is not installed correctly.
My question is .... How do I get my money back if I uninstall ASC to fix my errors ? This is really becoming a problem and I want it fixed !
1- Uninstall first the program to see if it is the problem-maker. You donīt lose the license only because you uninstall the program.
2- Do you can prove it? First you need to find the connection between the program and yours blue-screen.
3- You can consider restore Windows. When someone install one program, Windows saves Backups files.

The better staff that you can do is write a letter to IOBIT support, because your license gives the right to receive 24 hours of support.

So, please fill this form:

http://www.iobit.com/onlinesupport.html

IOBIT is obligate, by the terms, to give help to resolve the problem in the system. If necessary can be do a "Remote Desktop" to your PC. Basically what it does is turn possible to control your PC remotely.

I hope I have helped.

P.S: Itīs impossible one program, like ASC, "gives" blue-screen.
  #5  
Old May. 26th, 2010, 21:22
ha14 ha14 is offline
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You should also list which kind of applications you have on your windows, most likely you have driver problems, Blue Screen BSOD can be also from conflicts of installed soft and also possible a windows update went wrong somehow, memory leak...
  #6  
Old May. 29th, 2010, 21:12
Obeyone Obeyone is offline
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Join Date: 04 Dec 2008
Posts: 7
Default Blue screen blues

Last week I upgraded from ASC free to PRO. Since then whenever I shut down my computer during the "logging out" it goes into "blue screen" .
Ideas why what?
Thanks
Obeyone
  #7  
Old May. 29th, 2010, 21:56
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scrd01 scrd01 is offline
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Posts: 592
Smile a bit of help

there is a program called Blue screen view which identifies which drivers you have a problem with its on the net
  #8  
Old May. 30th, 2010, 00:24
Obeyone Obeyone is offline
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Join Date: 04 Dec 2008
Posts: 7
Default re reply to Blue Screen blues

Thank you for this. I downloaded & will try it.
best
Obeyone
 


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