Where is SuperDave when you need him?

Ulfhere · #1 Nov. 26th, 2011, 03:29

I've gotten a new computer with Windows 7 and downloaded ASC 4. I'm using T-Mobile as my internet . I seem to be having a lot of problems today and cannot tell if I have a bad connection, a virus, or if a setting I used on ASC 4 caused me a problem. I used system restore to repair an error message I was receiving about IE. Where do I begin and what do I need to stabilize my internet connection?

Ulfhere · #2 Nov. 26th, 2011, 16:53

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by brandsmart at 12:48:33 on 2011-11-26
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5887.4078 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: IObit Malware Fighter *Disabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}
SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\PMonitor.exe
C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\Suo10_SmartRAM.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\mswinext.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10n_Ac tiveX.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mWinlogon: Userinit=userinit.exe
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin \IE\rpbrowserrecordplugin.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
uRun: [SmartRAM] "C:\Program Files (x86)\IObit\Advanced SystemCare 4\Suo10_SmartRAM.exe" /m
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
mRun: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
mRun: [T-Mobile webConnect Manager] "C:\Program Files (x86)\T-Mobile\webConnect Manager\TMobileCM.exe" -a
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
TCP: Interfaces\{86390870-B71B-41E2-B03E-986E5762504F} : NameServer = 10.177.0.34 10.163.103.140
TCP: Interfaces\{93D0B08D-2279-415C-A5E8-91EC67ABC297} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{93D0B08D-2279-415C-A5E8-91EC67ABC297}\14E64627F696461405 : DhcpNameServer = 192.168.43.1
TCP: Interfaces\{F14166FF-5509-49D0-81E9-CA645F766507} : NameServer = 10.177.0.34 10.163.103.140
TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\242716E64637D41627470255351402642756 560275966496 : DhcpNameServer = 10.128.128.128
TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\C696E6B6379737 : DhcpNameServer = 68.87.68.166 68.87.74.166
TCP: Interfaces\{F52047E5-D6C8-4EA2-B649-DF266EDC869F}\C696E6B6379737F5F475F513537303 : DhcpNameServer = 192.168.2.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin \IE\rpbrowserrecordplugin.dll
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun-x64: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun-x64: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot
mRun-x64: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
mRun-x64: [T-Mobile webConnect Manager] "C:\Program Files (x86)\T-Mobile\webConnect Manager\TMobileCM.exe" -a
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-11-26 17:43:33 69000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3CE96CED-EECE-4203-921A-3515E1834B87}\offreg.dll
2011-11-26 04:49:57 8570192 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3CE96CED-EECE-4203-921A-3515E1834B87}\mpengine.dll
2011-11-25 22:53:31 -------- d-----w- C:\Users\brandsmart\AppData\Local\ElevatedDiagnost ics
2011-11-21 23:58:17 -------- d-----w- C:\Users\brandsmart\AppData\Local\Wild Tangent
2011-11-21 16:17:52 737072 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\SportsV2\S portsTemplateCore-2\Microsoft.MediaCenter.Sports.UI.dll
2011-11-21 16:17:24 4283672 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientU X\UpdateableMarkup-2\markup.dll
2011-11-21 16:17:07 42776 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCEClientU X\dSM-2\StartResources.dll
2011-11-21 16:17:03 539968 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlig ht\MCESpotlight-2\SpotlightResources.dll
2011-11-18 23:49:36 -------- d-----w- C:\Users\brandsmart\AppData\Roaming\hpqLog
2011-11-18 19:47:55 -------- d-----w- C:\Users\brandsmart\AppData\Local\T-Mobile
2011-11-18 19:36:41 -------- d-----w- C:\HWDrivers
2011-11-18 19:36:32 -------- d-----w- C:\ProgramData\T-Mobile
2011-11-18 19:36:30 -------- d-----w- C:\Program Files (x86)\T-Mobile
2011-11-18 19:36:30 -------- d-----w- C:\Program Files (x86)\Common Files\PctelEapPeer Authentication
2011-11-18 02:52:12 -------- d-----w- C:\Users\brandsmart\AppData\Local\{B4534B6C-8140-4312-B466-E0E887C3910A}
2011-11-18 02:51:47 -------- d-----w- C:\Users\brandsmart\AppData\Local\{A2156FF6-3D9E-4C9B-BE75-C150FF5C5130}
2011-11-18 02:51:47 -------- d-----w- C:\Users\brandsmart\AppData\Local\{464376CF-3CA4-4443-8203-CFEF68751059}
2011-11-13 03:36:08 -------- d-----w- C:\ProgramData\DivX
2011-11-10 01:18:36 3144704 ----a-w- C:\Windows\System32\win32k.sys
2011-11-10 01:17:54 886784 ----a-w- C:\Program Files\Common Files\System\wab32.dll
2011-11-10 01:17:54 708608 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
2011-11-10 01:17:35 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-10-31 14:49:21 -------- d-----w- C:\Users\brandsmart\AppData\Local\Microsoft Help
.
==================== Find3M ====================
.
2011-10-16 20:44:06 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-10-16 20:44:06 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-10-16 20:44:06 1544192 ----a-w- C:\Windows\System32\DWrite.dll
2011-10-16 20:44:06 1139200 ----a-w- C:\Windows\System32\FntCache.dll
2011-10-16 20:44:06 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
.
============= FINISH: 12:51:05.15 ===============

Ulfhere · #3 Nov. 26th, 2011, 16:54

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/19/2011 1:03:41 PM
System Uptime: 11/26/2011 12:43:17 PM (0 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Athlon(tm) II X4 645 Processor | CPU 1 | 3100/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 920 GiB total, 874.094 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.362 GiB free.
E: is CDROM ()
F: is CDROM (CDFS)
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Symantec Iron Driver
Device ID: ROOT\LEGACY_SYMIRON\0000
Manufacturer:
Name: Symantec Iron Driver
PNP Device ID: ROOT\LEGACY_SYMIRON\0000
Service: SymIRON
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: BHDrvx64
Device ID: ROOT\LEGACY_BHDRVX64\0000
Manufacturer:
Name: BHDrvx64
PNP Device ID: ROOT\LEGACY_BHDRVX64\0000
Service: BHDrvx64
.
==== System Restore Points ===================
.
RP40: 11/12/2011 7:34:59 PM - Windows Modules Installer
RP41: 11/14/2011 1:05:40 AM - Windows Update
RP42: 11/18/2011 2:36:12 PM - Installed T-Mobile webConnect Manager
RP43: 11/18/2011 3:06:00 PM - Windows Update
RP44: 11/22/2011 12:38:24 PM - Windows Update
RP45: 11/23/2011 7:42:03 PM - Removed Norton Online Backup
RP46: 11/25/2011 9:28:46 PM - Restore Operation
RP47: 11/25/2011 9:37:00 PM - Installed T-Mobile webConnect Manager
RP48: 11/25/2011 9:51:39 PM - Restore Operation
RP49: 11/25/2011 9:58:08 PM - Installed T-Mobile webConnect Manager
RP50: 11/25/2011 10:27:57 PM - IObit Uninstaller restore point
RP51: 11/25/2011 10:34:46 PM - Windows Modules Installer
RP52: 11/25/2011 11:06:21 PM - Restore Operation
RP53: 11/25/2011 11:49:41 PM - Windows Update
RP54: 11/26/2011 12:56:48 AM - Windows Update
.
==== Installed Programs ======================
.
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 10 ActiveX
Advanced SystemCare 4
Agatha Christie - Peril at End House
Bejeweled 2 Deluxe
Bejeweled 3
Bing Bar
Bing Bar Platform
Bing Rewards Client Installer
Blackhawk Striker 2
Blasterball 3
Blio
Bounce Symphony
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Coupon Printer for Windows
D3DX10
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
Farm Frenzy
FATE - The Traitor Soul
Game Booster 3
Google Chrome
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
HP Customer Experience Enhancements
HP Deskjet 2050 J510 series Help
HP Games
HP LinkUp
HP MediaSmart/TouchSmart Netflix
HP MovieStore
HP Odometer
HP Photo Creations
HP Photosmart Plus B210 series Help
HP Setup
HP Setup Manager
HP Support Assistant
HP Support Information
HP Update
HPAsset component for HP Active Support Library
Hulu Desktop
Internet TV for Windows Media Center
IObit Malware Fighter
Junk Mail filter update
Kobo
LabelPrint
Mah Jong Medley
Mesh Runtime
Microsoft Default Manager
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Office Starter 2010 - English
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery P.I. - Stolen in San Francisco
Namco All-Stars PAC-MAN
Norton Internet Security
Norton Online Backup
PDF Complete Special Edition
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PressReader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Recovery Manager
Remote Graphics Receiver
RoxioNow Player
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Slingo Supreme
Smart Defrag 2
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
Wheel of Fortune 2
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Center Add-in for Flash
Zinio Reader 4
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
11/26/2011 12:43:53 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/26/2011 12:43:43 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SymIRON
11/26/2011 12:41:29 PM, Error: Service Control Manager [7034] - The IMF Service service terminated unexpectedly. It has done this 1 time(s).
11/25/2011 9:51:51 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
11/25/2011 9:34:57 PM, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
11/25/2011 8:49:17 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/25/2011 5:58:25 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/25/2011 11:11:56 PM, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
11/25/2011 11:06:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
11/25/2011 11:06:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2466.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
11/23/2011 12:08:21 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64
11/22/2011 4:15:57 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/22/2011 3:19:11 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.115.2250.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.7801.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
11/22/2011 3:08:51 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/22/2011 12:27:14 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/22/2011 12:19:05 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/21/2011 3:05:58 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/20/2011 3:05:13 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/19/2011 4:39:01 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
11/19/2011 12:05:01 PM, Error: Disk [11] - The driver detected a controller error on \...\DR5.
.
==== End Of File ===========================

Superdave · #4 Nov. 26th, 2011, 18:38

Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
************************************************** ***********
I haven't gone anywhere.

************************************************** **********
Please read here for more information about WildTangent. Your choice if you want to remove it or not.

If you choose to follow my advice, please follow these instructions.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

•WildTangent Web Driveror anything related to WildTangent.
************************************************** *********
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
************************************************** ********
SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
************************************************

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download MiniToolBox to Desktop and run it.

Checkmark the following boxes:

Flush DNS

Report IE Proxy Settings

Reset IE Proxy Settings

List content of Hosts

List IP Configuration

Lst Last 10 Event Viewer Errors

List Users, Partitions and Memory Size

Click Go and copy/paste the log (Result.txt) into your next post. .

Ulfhere · #5 Nov. 26th, 2011, 20:31

Results of screen317's Security Check version 0.99.28
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
````````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
IObit IObit Malware Fighter IMFsrv.exe
Microsoft Security Client Antimalware NisSrv.exe
IObit IObit Malware Fighter IMF.exe
Symantec Norton Online Backup NOBuAgent.exe
``````````End of Log````````````

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/26/2011 at 04:10 PM

Application Version : 5.0.1136

Core Rules Database Version : 7988
Trace Rules Database Version: 5800

Scan type : Complete Scan
Total Scan Time : 00:50:39

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 534
Memory threats detected : 0
Registry items scanned : 70804
Registry threats detected : 0
File items scanned : 140006
File threats detected : 0

Ulfhere · #6 Nov. 26th, 2011, 21:28

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8249

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/26/2011 5:27:06 PM
mbam-log-2011-11-26 (17-27-06).txt

Scan type: Full scan (C:\|D:\|Q:\|)
Objects scanned: 278045
Time elapsed: 19 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Superdave · #7 Nov. 26th, 2011, 22:16

Did you run MiniToolBox yet?

Ulfhere · #8 Nov. 26th, 2011, 22:28

Sorry, thought was supposed to run that if a problem removing stuff from Malwarebytes.

MiniToolBox by Farbar
Ran by brandsmart (administrator) on 26-11-2011 at 18:26:01
Windows 7 Home Premium Service Pack 1 (X64)

************************************************** *************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

========================= IP Configuration: ================================

HUAWEI Mobile Connect - 3G Network Card = Mobile Broadband Connection 4 (Connected)
802.11n Wireless LAN Card = Wireless Network Connection (Media disconnected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : brandsmart-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Mobile Broadband adapter Mobile Broadband Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card #4
Physical Address. . . . . . . . . : 00-1E-10-1F-50-A4
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 25.180.116.0(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Default Gateway . . . . . . . . . : 25.180.112.1
DNS Servers . . . . . . . . . . . : 10.177.0.34
10.163.103.140
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 2C-27-D7-1C-48-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 68-A3-C4-CE-A3-83
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.launchmodem.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.sgt.automation.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 10.177.0.34

Name: google.com
Addresses: 2001:4860:8007::69
74.125.157.147
74.125.157.99
74.125.157.104

Pinging google.com [74.125.157.147] with 32 bytes of data:
Reply from 74.125.157.147: bytes=32 time=65ms TTL=50
Reply from 74.125.157.147: bytes=32 time=108ms TTL=50

Ping statistics for 74.125.157.147:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 108ms, Average = 86ms
Server: UnKnown
Address: 10.177.0.34

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43

Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=132ms TTL=42
Reply from 98.137.149.56: bytes=32 time=175ms TTL=42

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 132ms, Maximum = 175ms, Average = 153ms
Server: UnKnown
Address: 10.177.0.34

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 10.168.189.67: Destination host unreachable.
Reply from 10.168.189.67: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
================================================== =========================
Interface List
21...00 1e 10 1f 50 a4 ......HUAWEI Mobile Connect - 3G Network Card #4
14...2c 27 d7 1c 48 97 ......Realtek PCIe FE Family Controller
13...68 a3 c4 ce a3 83 ......802.11n Wireless LAN Card
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
================================================== =========================

IPv4 Route Table
================================================== =========================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 25.180.112.1 25.180.116.0 286
25.180.112.0 255.255.248.0 On-link 25.180.116.0 286
25.180.116.0 255.255.255.255 On-link 25.180.116.0 286
25.180.119.255 255.255.255.255 On-link 25.180.116.0 286
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 25.180.116.0 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 25.180.116.0 286
================================================== =========================
Persistent Routes:
None

IPv6 Route Table
================================================== =========================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
================================================== =========================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/26/2011 04:42:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 02:26:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:45:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:26:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 01:21:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:06:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 11:13:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 11:06:22 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddWin32ServiceFiles: Unable to back up image of service Norton Internet Security since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.
.

Error: (11/25/2011 11:05:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc06d007e
Fault offset: 0x0000b9bc
Faulting process id: 0x238c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (11/25/2011 11:04:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc06d007e
Fault offset: 0x0000b9bc
Faulting process id: 0x21a0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

System errors:
=============
Error: (11/26/2011 04:41:27 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (11/26/2011 04:41:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Error: (11/26/2011 02:24:50 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Error: (11/26/2011 02:22:48 PM) (Source: Service Control Manager) (User: )
Description: The IMF Service service terminated unexpectedly. It has done this 1 time(s).

Error: (11/26/2011 00:43:53 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (11/26/2011 00:43:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Error: (11/26/2011 00:41:29 PM) (Source: Service Control Manager) (User: )
Description: The IMF Service service terminated unexpectedly. It has done this 1 time(s).

Error: (11/26/2011 00:24:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Error: (11/26/2011 01:20:09 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Error: (11/26/2011 00:05:19 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SymIRON

Microsoft Office Sessions:
=========================
Error: (11/26/2011 04:42:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 02:26:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:45:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:26:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 01:21:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/26/2011 00:06:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 11:13:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 11:06:22 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: Details:
AddWin32ServiceFiles: Unable to back up image of service Norton Internet Security since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.

Error: (11/25/2011 11:05:04 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dKERNELBASE.dll6. 1.7601.176514e211319c06d007e0000b9bc238c01ccabf091 d5b742C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBAS E.dlld1590605-17e3-11e1-9267-2c27d71c4897

Error: (11/25/2011 11:04:55 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dKERNELBASE.dll6. 1.7601.176514e211319c06d007e0000b9bc21a001ccabf085 d44901C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\syswow64\KERNELBAS E.dllcbcede76-17e3-11e1-9267-2c27d71c4897

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 5887.29 MB
Available physical RAM: 3828.45 MB
Total Pagefile: 11772.77 MB
Available Pagefile: 9364.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3955.51 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.27 GB) (Free:876.37 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.15 GB) (Free:1.36 GB) NTFS
4 Drive f: (webConnect Mgr) (CDROM) (Total:0.06 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\BRANDSMART-HP

Administrator brandsmart Guest

**** End of log ****

Ulfhere · #9 Nov. 26th, 2011, 22:54

I should mention that the last 2 days has been a nightmare trying to log into the internet. I can log into email, facebook, or do a google search with little delay, but downloads (downloading SuperAnti-Spyware took hours as the download kept being interuptted and started over even though it stating 5 min download time), streaming audio and video, and online games are impossible now to perform.

Superdave · #10 Nov. 27th, 2011, 00:08

MiniToolBox was to try to repair your internet connection. It appears the signal is going through with good speed. Has it always been slow or did it just start this behaviour? Are they're any other problems with the computer?

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