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  #1  
Old Dec. 16th, 2009, 20:13
Rolf Norström Rolf Norström is offline
Junior Member
 
Join Date: 16 Dec 2009
Posts: 1
Default Advanced System Care problems

I have several problems with my Advanced System Care PRO version. Often, when scanning for spyware, it stucks without finishing the scanning. Then it also takes most of the CPU power so there is nothing else I can do with my computer. E.g. the AWC.exe file can continuously occupy 95% of CPU, so I have to restart my PC to be able to use it again.
Another problem is that I have to turn the system optimation off, otherwise it will change the smart card settings, so I can't log in to my bank without changing the settings again.
I hope you can solve these problems, otherwise I will unfortunately not renew my subscription. As it is now the program is more disturbing than helpful.
  #2  
Old Dec. 16th, 2009, 20:44
solbjerg's Avatar
solbjerg solbjerg is offline
Administrator
 
Join Date: 24 May 2007
Posts: 7,196
Default

Hi Rolf
First please read all of Usage of IObit Products thread in the Lounge section.
Second what version are you using?
You are not taking advantage of the possibility to place needed functions in the Ignore list during the repair of "problems" in the Optimize System section.
Third how did you install? Over the top or was it a first time install?
Cheers
solbjerg


Quote:
Originally Posted by Rolf Norström View Post
I have several problems with my Advanced System Care PRO version. Often, when scanning for spyware, it stucks without finishing the scanning. Then it also takes most of the CPU power so there is nothing else I can do with my computer. E.g. the AWC.exe file can continuously occupy 95% of CPU, so I have to restart my PC to be able to use it again.
Another problem is that I have to turn the system optimation off, otherwise it will change the smart card settings, so I can't log in to my bank without changing the settings again.
I hope you can solve these problems, otherwise I will unfortunately not renew my subscription. As it is now the program is more disturbing than helpful.
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太阳山 (solbjerg)
Ceterum censeo Usage of IObit Products esse legendum
(Furthermore I think that Usage of IObit Products must be read)
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In relation to defragmentation Think about defragmentation
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  #3  
Old Dec. 16th, 2009, 23:31
samr's Avatar
samr samr is offline
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Join Date: 29 Oct 2006
Posts: 993
Default

Hi Rolf,
Occasionally I find that mine hangs on "Spyware Scan", always on a cookie. I found that if I note the name of the cookie it hangs on, I go into my browser file cache & find it & delete it. Sometimes I have to delete a few, but that seems to clear the problem.
samr.
  #4  
Old Dec. 16th, 2009, 23:39
enoskype's Avatar
enoskype enoskype is offline
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Join Date: 27 Oct 2006
Posts: 10,173
Default

Hi guys,

I find it very practical to have a shortcut to ASC's win Manager on the desktop, to use it for the cookies annoyances when I don't have my IObit toolbar equiped browser open, where I can also reach from the tools=>Security=>Windows Manager hover over menu to the same function.

Cheers.
__________________
enoskype

- Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -
  #5  
Old Dec. 16th, 2009, 23:59
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Melvin_Deal Melvin_Deal is offline
Malware Advisor Moderator
 
Join Date: 06 Jul 2009
Posts: 2,937
Default Much here to find out.

Despite hang up, why not stop process utilizing task manager... instead of reboot?

Smart card settings? What is in the slot??
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