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Old Jun. 7th, 2008, 00:40
petef petef is offline
Junior Member
Join Date: 23 Nov 2007
Posts: 5
Angry Licence and login details

Hi, I am a bit confused here.
I have windows care pro.
I can not remember my login password to renew my licence.
I have my licence number and my account name.

After many times of contacting support@iobit.com , I am still no closer to renewing my licence.
This was the last reply from them:-

>Sorry for the mis-understanding.
>Do you mean your login information for Element 5? If yes, we do not have >this information, please directly contact support-eng@element5.com. Or >please let me know if we should forward your concern to Element.

Why would I want to contact Element 5?

I am still no closer to renewing my licence.

Am I missing something here?

Please help me before I go bonkers.
Old May. 9th, 2009, 19:02
uinsin42 uinsin42 is offline
Junior Member
Join Date: 19 Jun 2008
Posts: 2

Dear Petef,

I can understand your frustration, I'm trying to ascertain as to whether renewing the licence a month in advance of the expiring old licence changes the date of expiry of the new licence or do the date remain the same.
Old May. 9th, 2009, 20:43
Damned's Avatar
Damned Damned is offline
Expert User
Join Date: 24 Apr 2009
Posts: 465

Try page http://www.iobit.com/contact.html ??
Old May. 9th, 2009, 22:10
detailer's Avatar
detailer detailer is offline
Join Date: 23 Jul 2008
Posts: 1,638

Sorry for all the trouble guys. Perhaps the links in this post(#7) will help resolve your issues.
Great day and God bless horsepower & Mark Martin
Old May. 9th, 2009, 23:21
enoskype's Avatar
enoskype enoskype is offline
Join Date: 27 Oct 2006
Posts: 10,293

If you still have a problem after trying all the above, please read this post of Tim Xue.


- Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -
Old May. 10th, 2009, 18:35
uinsin42 uinsin42 is offline
Junior Member
Join Date: 19 Jun 2008
Posts: 2

Renewing the ASC licence is in effect a new purchase which means the purchaser can lose out if installed prior to the old expiry date e.g I purchased in June 2008 expiry date June 2009 but the new licence expires in May 2010 because I purchased in advance and installed to soon.

For the attention of Support and Avangate.
Old Jun. 30th, 2011, 11:24
Conniebalty's Avatar
Conniebalty Conniebalty is offline
Junior Member
Join Date: 19 Jun 2011
Posts: 3

To myself,

Let the licence expire and wait for the reminder

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