Wacom Driver installed for unsupported Hardware and BSOD at HAL level when I tried to revet in normal mode!

[bluesonicboy]

Wacom Driver installed for unsupported Hardware and BSOD at HAL level when I tried to revert in normal mode!

Are you checking the Hardware IDs of the devices a driver is installed for or just the driver?

 

Reverted in same mode, "Tablet Driver on running" message gone.

Atached are the recommendation prompt and the minidump created when I tried to revert in normal mode, blew up at the hardware Abstraction Layer level!

Windows 7 64bit...

 

Still a good product as long as you power user level or above....

 

Best regards,

 

Robin

[Cicely]

Wacom Driver installed for unsupported Hardware and BSOD at HAL level when I tried to revert in normal mode!

Are you checking the Hardware IDs of the devices a driver is installed for or just the driver?

 

Reverted in same mode, "Tablet Driver on running" message gone.

Atached are the recommendation prompt and the minidump created when I tried to revert in normal mode, blew up at the hardware Abstraction Layer level!

Windows 7 64bit...

 

Still a good product as long as you power user level or above....

 

Best regards,

 

Robin

 

Hi Bluesonicboy,

 

Sorry for the inconvenience.

 

And you may know that to make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers, and by default all driver updates we provide are passed WHQL Test. However, it is impossible for our testing team to test every single driver update in every single PC situation because driver updates quantity is colossal and PC situations are various. So problems like that happens.

For problem, you can download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. We will look into this problem and get back to you..

 

Thanks.

 

 

[bluesonicboy]

Thank you! Download, ran and emailed :)