Advanced Systemcare and Scentinel License Key

[PureITy]

We have a customer using Advanced Systemcare 12.5 on a PC which has Articad installed. Articad uses the Scentinel License key system. Whenever Advanced Systemcare scan is run, the Scentinel Key is removed, thus stopping Articad from loading. We have determined that the Registry Scan is the cause of this problem. Does anyone else have this issue and is there a fix to the problem?

 

Articad have reissued new product keys so far to generate the Scentinel HASH key, but have advised not to use Advanced Systemcare.

 

Regards

Paul.

[Scannan]

Check the Registry Clean settings to see if the Deep Clean function is enabled.

If it is then Disable it and see if that solves the issue. The Deep Clean function is very aggressive and can cause issues.

 

Also, you can use the |gnore List in ASC settings to prevent specific items from being scanned.

[PureITy]

It is the free version that is being used which doesn't have the Deep Clean option.

[Scannan]

Well, then that removes one possibility. Try putting Articad in the ignore list.

As you can see from the lack of response, you are not going to get any help from Iobit, so we will have to try and solve it ourselves.

[Cicely]

Hello Purel Ty,

 

Did you still ecounter the problem? If yes, it would be grateful if you can help us look into the issue by providing us with more information below:

 

1.Please send us the screenshot of the error message you got so that we can see it clearly.

 

Guide for taking screenshot: http://www.take-a-screenshot.org/

 

2.Please follow the steps below to provide us with the requested file for our further investigation.

 

1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

 

2) Double click to run this tool on the PC with problem and click 'Save report'.

 

3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

 

4) Send the zipped file to us so that we can get the detailed information to look into.

 

If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

 

Thanks for your time and assistance in advance.