Announcement

Collapse
No announcement yet.

Send Your Feedback for Advanced SystemCare 14

Collapse
This is a sticky topic.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    Originally posted by Cicely View Post

    Sorry to hear that.

    Please follow the steps below to provide us with the requested file for our further investigation.

    1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    2) Double click to run this tool on the PC with problem and click 'Save report'.

    3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    4) Send the zipped file to us so that we can get the detailed information to look into.

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

    Thanks for your time and assistance in advance.


    File has been uploaded to the link provided as there was no email address provided to send to.

    Comment


    • #32
      Hi MI-Tech,

      You can send the download link to feedback@iobit.com. You can also send the link here.
      IObit Support Team --
      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

      Comment


      • #33
        Originally posted by Cicely View Post
        Hi MI-Tech,

        You can send the download link to feedback@iobit.com. You can also send the link here.
        Here is the link to download the helper file results.

        http://wikisend.com/download/231060/...Debug_Info.zip

        Comment


        • #34
          Hi MI-Tech,

          Thanks for sending us the debug file. We've forwarded it to our technicians and will keep you updated.

          Have a nice weekend.
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #35
            Hi MI-Tech,

            Are files in your recycle bin deleted within a week? If yes, please uncheck the option "Delete files in Recycle Bin older than 1 week" in Junk File Clean settings, then run ASC to do a scan and fix again. Because if this option "Delete files in Recycle Bin older than 1 week" is checked, ASC will only deleted the files which were deleted a week ago.

            Have a nice weekend.



            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • #36
              When I scan my PC, it says I have an outdated system driver and that I should run Driver Booster to update it. But when I run DB 8, the outdated driver is not detected...
              Ken Fougere
              Boston

              Comment


              • #37
                Hi Ken Fougre,

                Our technicians work out a demo to fix the issue. Please follow the steps below.

                1. Right click ASC icon in system tray to choose Exit to exit ASC completly.

                2. Download the .zip file from the link below, extract the .zip file to find AscFix.exe, double click AscFix.exe to run it, click Fix button, then wait until it finishes.

                http://tickets.iobit.com/index.php?r...e=AscFix01.zip

                3. Open ASC, only select Hardware Health in Care tab, then click SCAN button.

                4. Open Driver Booster to do a scan. Then check whether the scan result of outdated drivers is the same with ASC.

                Thanks for your effort and time on this issue.
                IObit Support Team --
                If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                Comment

                Working...
                X