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IOBit Updaters crashing


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Advanced systemcare 10 program updater crashes every time I start Windows up when I get up. Sometimes Uninstaller updater will crash, sometimes Driver Booster updater will crash, and sometimes the Smart Defrag updater will crash. Not all the time like the program updater but sometimes. I've checked the system event logs and they are indeed crashing. It just started doing this a few weeks ago. Not sure but I think it was around Microsoft last big update for Windows 10. I've tried uninstalling the programs. Doing a powerful scan to remove all parts, then reinstalling them. Still doing it. Has anyone else reported this? Thanks.

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Hi Nov8tr,

 

Sorry for the trouble you encountered. Please help us look into the issue with the steps below:

 

1. Did you refer to BSOD when you said Advanced systemcare 10 program updater crashes?

 

2. If so, please download the debug info tool from http://www.cd4o.com/drivers/debug/DumpCollector.exe

 

Double click to run it >> click Collect button and it will generate a Dump_xxx_xxx.zip file on your desktop. Please send us this file for analyzing. If the zip file is too large to send to us, please upload it to http://www.wikisend.com and give us the download link.

 

Thanks for your patience.

 

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Thanks for the reply Cicely. Happy 2017 and nice to see you again. No I'm sorry, my fault for not explaining better. It does not crash the computer. No BSOD. When I first start the computer for the first time after waking up, I get a small notice box in the middle of the screen tell me the program updater or one of the other 3 updaters has crashed and will be closed. The programs themselves continue to operate as well as the OS. But as the crash is saying the updater for those IObit programs is then not functioning. I am ASSUMING it is therefore not getting any new updates that IObit may be putting out. I went ahead and downloaded the tool and tried to run it. It comes back saying there are no dump files to collect. Sorry if I created confusion. thanks for the help and take care!

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Hi Nov8tr,

 

Thanks for clarifying the issue. Please send us the screenshot of the issue when the program update has crashed so that we can see it clearly.

 

Guide for taking a screenshot: http://www.take-a-screenshot.org/

 

Please also download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks in advance.

 

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Cicely,

 

OK I just got up. It gave me the crash notice and I made a print screen of it. And i ran the test yesterday . I am attaching both for you. Thanks and take care.

 

Here is the download link for the info helper tool. http://wikisend.com/download/600094/IObit_Debug_Info.zip

 

Here is a link for a picture of the crash screen shot I hosted for you. Could not get you forum pic uploader to work and I tried for some time. So I just hosted it. Thanks. http://imgur.com/2BkImEO

 

Nov8tr

 

 

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Just wanted to clairify that while THIS TIME it was showing the Defrag Updater crash. But it is normally the Program Updater, sometime is the Uninstaller Updater, or others. Didn't want you to think it is only the Defrag Updater that crashes. I hope to hear from you soon. Thanks.

 

Nov8tr

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Hi Nov8tr,

 

As the message is from Smart Defrag, please download the tool from: http://testdemo.iobit.com/SD5InfoHelper.exe

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Thank you.

 

 

 

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