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System information crashes upon startup.


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On using Spring Creators windows 10 - 1803, I tried to run system information (inside of Advance System Care Ultimate version 11.1 ) and it crashes. I tried to send a bug report, but that crashed also.

[ATTACH=CONFIG]n225631[/ATTACH]

 

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On using Spring Creators windows 10 - 1803, I tried to run system information (inside of Advance System Care Ultimate version 11.1 ) and it crashes. I tried to send a bug report, but that crashed also.

[ATTACH=CONFIG]n225631[/ATTACH]

 

Hi maonstad,

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.

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  • 3 weeks later...

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