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  • Acigan
    replied
    Cicely? Have them double check the logic in FaceID. Around the area where FaceID is to shut down. I dont think its shutting down properly. It stays running once the default Owner Image is captured.

    When you open the ASC Beta 2 PROTECT tab, and click on FaceID.....if its not active it will load up (verified with Windows Task Manager).
    It stays active even during reboots. (as it should)

    But if you click on the button in PROTECT panel to turn off FaceID, ....it stills remains running (again, verified with win taskmgr) The button indicates its turned off, but the task is still active in memory. It should shut down and no longer be running in the background using up system resources.

    I have a gut feeling that since the initial capture image is present, and there are no time settings to tell it not to be active, the logic is probably falling thru the process and not shutting down the procedure properly, looping around and remaining active.

    To see an example just load up the windows task manager and look at the active ASC tasks. Tell FaceID to turn off with the button and you'll see that it says it off on the panel but is still active in the background in Task Manager sucking on resources.

    I noticed it when I was in CAD program and had some poor response when rendering objects. So I was looking at whats sucking up the resources. I shut down FaceID on the panel but it kept on being active in the background. I ended up having to terminate it manually.

    At the next reboot, it fired up again in the background even though the setting in the PROTECT tab panel shows it as off.

    Leave a comment:


  • parkd1
    replied
    TO Jby1956:

    Do what Cicely and Acigan said and make sure you have the latest beta. the version is 10.0.1.256 beta 2. I am using it and it works great on my Windows 7 destop and my wife's Windows 10 laptop. Both are updated to the currect version with all patches. I think you will like Version 10 once you can get it to run on your computer.

    Leave a comment:


  • swans2525
    replied
    hi asc people i must say i use asc all versions on different computers along time now and i found the first versions a bit slow.like 1 and 2 from version 3 it started to get a bit better and faster,and it inproved every version i updated.now i had version 9 and i wanted to delete it cause i had version 10 beta downloaded.but what happend i got 3 months free if i kept the version 9,lol so now ive got both of them,haha i love asc i use both versions and i go further with 10 after the proversion of 9 is over.but i feel kinda bad to delete one cause you given me so much peace of mind over the years.so i really want to thank you people for all those years of protection and often i won free pro around christmas or eastern,lol.i keep using this for ever you got a true fan of your product my friends i want to call you.i often tell to everyone who can hear to start using asc and alot of my friends are doing it now.i will ask them to say something on here too.keep up the good work friends and again thank you so much for years of feeling protecteed by you.swans2525,holland.

    Leave a comment:


  • kamilli0n
    replied
    • Beta 1 has been working great for me but the new Beta 2 is messing up a couple of my games on Steam. Golf With Friends and Ghost In A Shell: First Assault both break after installing and running ASC 10 beta 2. I'm also getting a disk read error in Steam when trying to update those two games with beta 2 installed.













    Leave a comment:


  • edrak
    replied
    I love the new UI and also like the new tools. I have subbed to IOBit since ASC 5 and hope to get a free code

    Leave a comment:


  • Acigan
    replied
    TO Jby1956:

    another trick to try if the keyboard driver is locked up and wont allow typing, but you have mouse actions, would be to right-click START BAR, select the TOUCH KEYBOARD BUTTON and turn it on.
    This will give you an icon on the start bar for virtual keyboard that you can click with the mouse to circumvent the locked up physical keyboard. Then go make sure you have the Win10 patches and the other stuff I said above.

    Leave a comment:


  • Acigan
    replied
    TO Jby1956:

    I run the BETA on a Win10 box. It does not act in the manor you describe. Your issue sounds more Windows related then ioBit related.

    Check all your current Windows 10 Patches. Verify you are on WIndows 10 Anniversary Edition by this time. If not, get it for free from the Microsoft Store. There is also a service patch as of this week to the Anniversary Edition.

    Your issue may also be outdated Drivers. if you dont have it already, fetch the latest version of ioBit's Driver Booster 3. In the settings option, unclick the option that looks only a drivers offered thru the Windows Update and look for drivers that are newer, like from the manufacture themselves. The setting Im referring to is on the GENERAL tab, scroll down and says "ONLY DISPLAY DRIVERS THAT PASS WHQL TESTS" --- Uncheck that option, rerun a driver scan and update drivers that it finds. Reboot cold not warm, meaning, a complete power down, wait at least a minute or more for capacitors to discharge their loads to ground, then power the box back up.

    It sounds to me like you have both a drivers problem and Win10 Patch problem. Once youre back up, double check your Windows Settings to make sure that Win10 is fetching and applying patches automatically. Microsoft releases their OS patches once a week, on Tuesdays for all the supported OS versions thru the Windows Update function. But if the user does not use the automatic apply feature, the patches dont ever come to the box and have to be fetched and applied manually.

    Leave a comment:


  • Cicely
    replied
    Hi Jby1956,

    Welcome to IObit Forum!

    Sorry for it. Please provide us with the following information so that we can further look into it.

    1.Please tell us what actions you took and which module of Advanced SystemCare you ran, then the trouble came out.

    2.Is there any error message? If yes, please take some screenshots and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/gen...screenshot.htm

    3. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with problem and click "Save report". After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder. Please send the zipped file to us.

    Thanks.

    Originally posted by Jby1956 View Post
    I am very disapointed. I have used versions 8 and 9 of Advanced Systemcare and was pleased with their performance. So i loaded Adva ced Systemcare 10 beta on my machine which currently has windows 10 installed. my machine has locked up at the point where you are supposed to choose the keyboard. It will not accept any keyboard input from me. If it is expecting touch screen input I am truely screwed. I saw no disclaimers about special equipment being required at the site where I downloaded your beta software. If there is any trick required to get past that point kindly let me know.
    jby1956@yahoo.com

    Leave a comment:


  • Cicely
    replied
    Hi Acigan,

    Thanks for your timely and professional assistance to jimmypop.

    Cheers!

    Originally posted by Acigan View Post
    i would suggest that you go into ASC 9 SETTINGS and unclick the option to load at startup. Both will fire up when Windows starts up and will run concurrently. I haven't noticed any conflicts per say, but both ASCs will be active sharing some settings and at other times having separate copy of settings. Mostly in the area of what to clean up. With both ASCs running you are taxing system resources. Normally this would not occur since the Production versions uninstall the prior installs, but because this is BETA, it is loading off to the side of the Production.

    I have Beta loaded onto two different machines. One has the v9 still installed and the other v9 was uninstalled manually prior to beta install. The one with v9 still installed was running both versions at Windows Startup so I turn off the setting to load automatically. It does not appear to effect the Beta logic on either of the two boxes whether Production is there or not other then the dual concurrent running of the ASC Production and Beta. The beta is even loading into its own folder under Program Files.

    Just turn off the setting so the Production doesn't start up. That way when Beta testing is complete it can be uninstalled, the setting turned back on; and your box is back the way it was in preparation for the actual v10 Production release.

    Hope this Helps

    Leave a comment:


  • Cicely
    replied
    Hi jimmypop,

    You can use ASC 10 beta version and ASC 9 together, or only use any one of them. For more information, please refer to Acigan's answer.

    Have a good time!

    Originally posted by jimmypop View Post
    Downloaded ASC10 because i'm a fan of ASC 9 (have the pro version)
    Just 2 questions:

    Can i use ASC 10 next to ASC 9 or will it give problems ?
    Will it be possible to upgrade from ASC 9 to ASC 10 ?

    Thnx

    BTW 10 looks good !!

    Leave a comment:


  • Jby1956
    replied
    I am very disapointed. I have used versions 8 and 9 of Advanced Systemcare and was pleased with their performance. So i loaded Adva ced Systemcare 10 beta on my machine which currently has windows 10 installed. my machine has locked up at the point where you are supposed to choose the keyboard. It will not accept any keyboard input from me. If it is expecting touch screen input I am truely screwed. I saw no disclaimers about special equipment being required at the site where I downloaded your beta software. If there is any trick required to get past that point kindly let me know.
    jby1956@yahoo.com

    Leave a comment:


  • Acigan
    replied
    i would suggest that you go into ASC 9 SETTINGS and unclick the option to load at startup. Both will fire up when Windows starts up and will run concurrently. I haven't noticed any conflicts per say, but both ASCs will be active sharing some settings and at other times having separate copy of settings. Mostly in the area of what to clean up. With both ASCs running you are taxing system resources. Normally this would not occur since the Production versions uninstall the prior installs, but because this is BETA, it is loading off to the side of the Production.

    I have Beta loaded onto two different machines. One has the v9 still installed and the other v9 was uninstalled manually prior to beta install. The one with v9 still installed was running both versions at Windows Startup so I turn off the setting to load automatically. It does not appear to effect the Beta logic on either of the two boxes whether Production is there or not other then the dual concurrent running of the ASC Production and Beta. The beta is even loading into its own folder under Program Files.

    Just turn off the setting so the Production doesn't start up. That way when Beta testing is complete it can be uninstalled, the setting turned back on; and your box is back the way it was in preparation for the actual v10 Production release.

    Hope this Helps

    Leave a comment:


  • jimmypop
    replied
    Downloaded ASC10 because i'm a fan of ASC 9 (have the pro version)
    Just 2 questions:

    Can i use ASC 10 next to ASC 9 or will it give problems ?
    Will it be possible to upgrade from ASC 9 to ASC 10 ?

    Thnx

    BTW 10 looks good !!

    Leave a comment:


  • Acigan
    replied
    You're welcome. Let them all know to keep up the good work on those products.

    Leave a comment:


  • Cicely
    replied
    Hi Acigan,

    Thanks for the feedback and your valuable ideas on ASC 10 Beta. I personally admire your professional and unique perspectives.

    I have forwarded them all to our Product Team. They will defenitely take them into consideration.

    Thank you.

    Leave a comment:

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