Crash explorer

[Rius]

Hello,

I just bought Iobit AdvancedSystem Care 10 Pro, but I have a big problem.

When I try to copy / paste a file, the explorer crash.

I thought the problem came from elsewhere, I reinstall my windows and I installed AdvancedSystem Care and the problem returned immediately.

Do you have an idea ?

Thank you

[Cicely]

Hi Rius,

 

Welcome to IObit Forums.

 

Sorry for the trouble you encountered. Please help us investigate the issue:

 

1. Send us the screenshot of the trouble or error message you received so that we can see it clearly.

 

Guide for taking a screenshot: http://www.take-a-screenshot.org/

 

2. Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

 

 

Thank you very much.