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Got ASC10 When wanted IObit Malware Fighter 4.5

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  • Got ASC10 When wanted IObit Malware Fighter 4.5

    How confusing is this? I have the free version of ASC and free IObit MF. MF offered a 14 day trial so I tried it and it seemed to solve whatever was interfering with my pc. Then I seen the New Year offer for MF and decided to buy it online. I thought it had worked, but after running it, it found 205 problems and auto fix corrected only 136, leaving 69. I thought it cured all? Also, after activating my emailed code, I seem to have ASC10. Is MF4.5 included in this or have I done something wrong?

    I'm not a tech head, so please speak basic English so I can actually understand and correct where necessary.

    Here's hoping.

  • #2
    Hello? Anyone there?

    Comment


    • #3
      Hi Funky Trunks, welcome to IObit Forum!

      Please wait for Cicely to respond and take into consideration that it is the new Chinese Year Holiday nowadays.
      Buying IObit software is dealt with IObit staff.

      In the meantime, you can download IMF 4.5 from IObit Malware Fighter 4.5 (4.5.0.3457) is released! (January 12, 2017) topic in NEWS & UPDATES! section and try the supplied code to see if it is for IMF.

      IMF Pro is not included in Advanced SystemCare 10 code.
      Please note that Advanced SystemCare Ultimate 10 (ASCU10) is ASC10 with Bitdefender antivirus engine and the cost of the code of ASCU10 is higher than cost of the code of ASC10.

      Cheers.
      enoskype

      - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

      Comment


      • #4
        Hi Funky Trunks,

        Sorry for the late reply. IMF Pro is not included in Advanced SystemCare 10 code. IMF and ASC are separate products and need different license code to activate the Pro version.

        About the issue "it found 205 problems and auto fix corrected only 136, leaving 69. I thought it cured all? " , could you describe the issue more clearly so that we can look into it? If possible, screenshot of the trouble or any error message you got will be much appreciated.

        Guide for taking a screenshot: http://www.take-a-screenshot.org/

        Please follow the steps below to provide us with the requested file for our further investigation.

        Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

        Thanks in advance.
        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #5
          I tried this and tried responding to you but my screen locked and I lost everything. Let's see if this works before I try anything else.

          Comment


          • #6
            Every time I try to make a post I'm met with an error and booted out. Is this your idea of professional system management?

            Comment


            • #7
              Hope this helps: (paste) Error while saving content: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

              Comment


              • #8
                Okay! I'm met with the above error message and have to click on my user name, recent messages, select it again and can then make a post which greets me with the same error message, meaning I have to do the above all over again, but at least it posts. So! A payment of Ā£19.12 has been taken from my partners account on 29th January 2017 to IOSOFT online shop. I intended to purchase IObit Malware Fighter. Then it looked like I'd somehow purchased ASC10. Now? I don't know what I've bought! The money has been taken out, so can you please tell me what I have purchased and how I can use it? I may as well tell you now while this post works that I can't do what Cicely kindly (thanks for trying) suggested as I keep getting booted when trying to communicate with you guys! Crazy eh?

                Comment


                • #9
                  Hi Funky,

                  Sorry for the error message you received. We advise you change another browser to see if the issue repeats.

                  About the order, please send us your email address, or order number in PM or to tickets@iobit.com so that we can identify your order and provide further assistance.

                  Thank you.
                  IObit Support Team --
                  If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                  Comment


                  • #10
                    Originally posted by Cicely View Post
                    Hi Funky Trunks,

                    Sorry for the late reply. IMF Pro is not included in Advanced SystemCare 10 code. IMF and ASC are separate products and need different license code to activate the Pro version.

                    About the issue "it found 205 problems and auto fix corrected only 136, leaving 69. I thought it cured all? " , could you describe the issue more clearly so that we can look into it? If possible, screenshot of the trouble or any error message you got will be much appreciated.

                    Guide for taking a screenshot: http://www.take-a-screenshot.org/

                    Please follow the steps below to provide us with the requested file for our further investigation.

                    Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

                    Thanks in advance.
                    I'm curious. After following your directions, I have the IObit_Debug_Info zip folder on my desktop, but how do I send it to you? Copy and paste didn't work and I told you I'm not a techy?

                    Comment


                    • #11
                      Hi Funky Trunks,

                      You could directly attach the zipped file IObit_Debug_Info zip to Forum post directly.

                      About the order, please provide us with your email address, or order number in PM or to tickets@iobit.com so that we could further help you.

                      Thanks for your time and patience.
                      IObit Support Team --
                      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                      Comment


                      • #12
                        I have this zip folder sitting on my desktop after following all of your instructions. Now what I want to do is upload it to here so you can tell me what's going on. It's called IObit_Debug_Info. I select your Upload Attachments tab below, go to my desktop, select the debug zipped folder, then Open. It shows the contents of the folder, so I select IObit_Debug_Info to upload to here and am met with the following message:

                        Your file of 110610 bytes exceeds the limit of 102400. IObit_Debug_Info.txt

                        Can you please help me complete your request for information so I can at last put this to bed, know what I have purchased and how I can use it?


                        EDIT:
                        The limit for uploading .txt files is raised to 204800 bytes.

                        enoskype
                        Last edited by enoskype; Mar. 13th, 2017, 10:23.

                        Comment


                        • #13
                          Originally posted by Funky Trunks View Post
                          I have this zip folder sitting on my desktop after following all of your instructions. Now what I want to do is upload it to here so you can tell me what's going on. It's called IObit_Debug_Info. I select your Upload Attachments tab below, go to my desktop, select the debug zipped folder, then Open. It shows the contents of the folder, so I select IObit_Debug_Info to upload to here and am met with the following message:

                          Your file of 110610 bytes exceeds the limit of 102400. IObit_Debug_Info.txt

                          Can you please help me complete your request for information so I can at last put this to bed, know what I have purchased and how I can use it?


                          EDIT:
                          The limit for uploading .txt files is raised to 204800 bytes.

                          enoskype

                          Hi Funky Trunks,

                          sorry for all inconvenience.

                          Would you please try to upload zipped file to http://www.wikisend.com/ first and then send the download link to us.

                          Thanks for your time and assistance in advance.
                          IObit Support Team --
                          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                          Comment


                          • #14
                            Originally posted by Cicely View Post


                            Hi Funky Trunks,

                            sorry for all inconvenience.

                            Would you please try to upload zipped file to http://www.wikisend.com/ first and then send the download link to us.

                            Thanks for your time and assistance in advance.

                            I clicked the link and uploaded the zip folder, then downloaded it to the suggested addy:

                            IObit_Debug_Info.zip

                            Default was Windows Explorer. Did I do it right?

                            Comment


                            • #15
                              Originally posted by Funky Trunks View Post


                              I clicked the link and uploaded the zip folder, then downloaded it to the suggested addy:

                              IObit_Debug_Info.zip

                              Default was Windows Explorer. Did I do it right?
                              Hi Funky Trunks,

                              We have download the IObit_Debug_Info.zip successfully.

                              Would you please help us confirm whether the left 69 issues will be fixed when you run another repair.

                              If possible, would you please send us a screenshot of the left 69 issues?

                              Tons of thanks.
                              IObit Support Team --
                              If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                              Comment

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