Announcement

Collapse
No announcement yet.

Advanced SystemCare Pro conflict Bitdefender Internet Security!

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Advanced SystemCare Pro conflict Bitdefender Internet Security!

    Respectfully, for several times the Bitdefender Internet Security(BIS) Support center have communicated me that the Advances SystemCare Pro (ASCP) makes problem for the BIS, even though, I turned off all the options of the security and real time of the ASCP because the ASCP has some processors that are working in background, meanwhile I need both of the either the BIS or ASCP, I would like to know the advise of the IOBIT, what must be done , please?

  • #2
    Originally posted by shahram View Post
    Respectfully, for several times the Bitdefender Internet Security(BIS) Support center have communicated me that the Advances SystemCare Pro (ASCP) makes problem for the BIS, even though, I turned off all the options of the security and real time of the ASCP because the ASCP has some processors that are working in background, meanwhile I need both of the either the BIS or ASCP, I would like to know the advise of the IOBIT, what must be done , please?

    Hi shahram,
    Welcome to our forum.
    Our ASC is a optimization program. Usually, our program will not have any confliction with other safety programs.
    Would you please send us a screenshot of the conflict between Advanced SystemCare PRO and Bitdefender Internet Security so that we could further look into this.

    Thanks in advance.
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      the screenshots of some examples of the other years and this year in which my BIS had been encountered errors I post here, in all the cases the BIS urged me to delete my ASCP telling me that its(ASCP) security options like that anti malware one having processors in background make problem for the BIS, this year's(BIS 2018 error) BIS errors take place to themselves, but they always urge to delete the ASCP for the same reason that I explained you, thanking you

      Comment


      • #4
        Originally posted by shahram View Post
        the screenshots of some examples of the other years and this year in which my BIS had been encountered errors I post here, in all the cases the BIS urged me to delete my ASCP telling me that its(ASCP) security options like that anti malware one having processors in background make problem for the BIS, this year's(BIS 2018 error) BIS errors take place to themselves, but they always urge to delete the ASCP for the same reason that I explained you, thanking you

        Hi shahram ,

        The last two screenshots are blurry and we find no information for Advanced SystemCare.

        Would you please resend us some clear photos that show Advanced SystemCare is conflicted with ?BIS?

        Thanks for your efforts.
        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #5
          I had sent the above screenshots(along with many other screenshots) to the BIS and they told me, according to the result of their researches, that the ASCP makes problem for the BIS, I do not have the result of their researches, you had better to contact with the BIS; I do not have clearer screenshots, in a remote session, over last month, the BIS's Contact Support deleted all my iobit products in order to fine the reason of crash and error of the BIS confirming me again that iobit(ASCP) makes problem for the BIS, thanking you.

          Comment


          • #6
            Originally posted by shahram View Post
            I had sent the above screenshots(along with many other screenshots) to the BIS and they told me, according to the result of their researches, that the ASCP makes problem for the BIS, I do not have the result of their researches, you had better to contact with the BIS; I do not have clearer screenshots, in a remote session, over last month, the BIS's Contact Support deleted all my iobit products in order to fine the reason of crash and error of the BIS confirming me again that iobit(ASCP) makes problem for the BIS, thanking you.

            Hi shahram,

            It will be nice if you could send us a screenshot of the reply from BIS?

            We need more details to further communicate with BIS on this matter.

            Thanks.
            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • #7
              Respectfully, on13 July, 2017 I had a communication with them by email in connection with crash and error of the BIS, one of them during past years, in which they told me to delete advanced SystemCare pro, its copy is as following: T



              Message body

              Hi Shahram,

              Before anything else, we would like to thank you for taking the time to follow the steps from our email and providing us with the necessary files.

              After analyzing the information we received from you, we concluded that there are other security solutions or applications installed on your system, which could conflict with Bitdefender:

              - SUPERAntiSpyware
              - Advanced System Care 10 (IoBit)

              Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background.
              We recommend you to uninstall other security solutions in order for Bitdefender to work properly.............
              Best regards,
              Technical Support Engineer








              I post you here a part of the email that will serve you regarding my privacy in that email.
              Have a nice day

              Comment


              • #8
                I am waiting another respond from them, because a few days ago I have asked them question some question over ASCP again, when I receive any respond, I will show you.

                Comment


                • #9
                  Hi shahram,
                  As we mentioned, ASC is an optimization program, not a security program.

                  It will be much appreciated if you help us further sort this issue out so that you could continue to use the two programs together.

                  Please do let BIS know that our ASC is an optimization program and hope they can offer us more details about how our program ASC is conflicted with BIS.

                  Thank you for all you have done.












                  IObit Support Team --
                  If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                  Comment


                  • #10
                    Today I received the last respond of the BIS in connection with the ASCP, as following, as you see they have told that the ASCP makes problem for the BIS and I have had to delete the ASCP from both of my PCs:
                      • Today at 2:39 PM
                      To
                      • Hi Shahram,

                        Thank you for your email.

                        We cannot guarantee that Bitdefender will work correctly if you have Advanced System Care installed on your device. Even if the real-time protection is off, the drivers can still conflict with Bitdefender's functionality.

                        Let us know if there's any other information we can assist you with.

                        Have a nice day!

                        Best regards,
                        Technical Support Engineer



                        Best regards
                        shahram

                    Comment


                    • #11
                      Hi shahram,

                      Would you please install the latest ASC 10.5 from the link below to see whether there is any issue. http://update.iobit.com/dl/advanced-...care-setup.exe

                      Please send us the relevant screenshot so that we could further check this issue out.

                      Thanks.









                      IObit Support Team --
                      If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                      Comment


                      • #12
                        Respectfully, I had the same above last version, that Pro one, that I had to delete it, thanking you.

                        Comment


                        • #13
                          Originally posted by shahram View Post
                          Respectfully, I had the same above last version, that Pro one, that I had to delete it, thanking you.

                          Hi shahram,

                          In the second email from Bitdefender, we noticed that the program name is Advanced System Care.

                          We could like to confirm whether you have installed Advanced System Care.
                          It has a very similar name with ours. But Advanced System Care 1.0.0.2502 has nothing to do with Advanced SystemCare from IObit.

                          A post here for your attention: http://forums.iobit.com/forum/genera...tention-to-all

                          Please help us further confirm it.














                          IObit Support Team --
                          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                          Comment


                          • #14
                            Please , respectfully, what are you telling???!!! what is advanced System care1.0.0.250??!! who talked about that??!! I am talking about advanced SystemCare Pro from Iobit for which I am a user for several years, you do not read well the posts, this Advanced SystemCare Pro:
                            http://www.iobit.com/en/advancedsystemcarepro.php
                            If you consider the first BIS'email that I posted above, they referred to the Iobit, why have you not contacted with the Bitdefender yet??!! this is not a new matter, but also an old matter, as I told you before(in above posts) and I repeat it here again, in one remote session with BIS, they deleted all the installed my "Iobit" products telling they create problem for the BIS, an then Latter, I re-installed only my Iobit Driver Booster and- Iobit Unlocker, deleting my Advanced SystemCare Pro from my Both PCs.
                            Last edited by shahram; Aug. 16th, 2017, 06:23.

                            Comment


                            • #15
                              Hi Shahram,

                              There are a few IObit users faced the problem with Advanced System care 1.0.0.250.

                              To avoid any misunderstanding, we need to confirm it carefully before we further communicate with BitDefender.

                              We pay a high attention to this issue and have contacted BitDefender.

                              We will keep you updated.

                              Hope your understanding on this matter.









                              IObit Support Team --
                              If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                              Comment

                              Working...
                              X