Advanced SystemCare 11 breaks Windows 8.1 store?

[Julian]

I installed ASC 11.1 on my friend's Windows 8.1 laptop, did the scan/clean, and it broke the Windows store (store starts to load, then closes). I rolled Windows back to an earlier restore point, and the Windows store was working again. I then reinstalled ASC 11.1 and did a scan/clean, and the Windows store is broken again. I've tried everything I could find on fixing the Windows store, to no avail. Has anyone seen this before, and if so, does anyone know how to fix it?

[Cicely]

I installed ASC 11.1 on my friend's Windows 8.1 laptop, did the scan/clean, and it broke the Windows store (store starts to load, then closes). I rolled Windows back to an earlier restore point, and the Windows store was working again. I then reinstalled ASC 11.1 and did a scan/clean, and the Windows store is broken again. I've tried everything I could find on fixing the Windows store, to no avail. Has anyone seen this before, and if so, does anyone know how to fix it?

 

Hi Julian,

 

Do you mean you can't open Microsoft Store after Installing ASC 11.1?

 

Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.Then double click to run this tool on the PC with problem and click "Save report". After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder. Please send the zipped file to us so that we can get the detailed information to look into.

 

Thanks.