Announcement

Collapse
No announcement yet.

Advanced SystemCare 11 Corrupting Windows 10 Pro Edition

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Advanced SystemCare 11 Corrupting Windows 10 Pro Edition

    Hello
    Month Ago I Install Windows 10 Pro Edition And Before i having Home Edition And There is No Problem With Advanced SystemCare Version (Not Sure If I was have Version 10 or 11 Of Program)
    When Problems Come In Like Start Menu Not Showing And Task Bar Icons Like Wifi Accessing Not Showing
    And i Scan My Pc With This Command : sfc /Scannow
    it tell me i have corrupted Files And Then i use this command : DISM /online /cleanup-image /restorehealth
    after DISM Command i scan my pc And There is no Corrupted Files But the problem still
    also i update my windows updates And Try Two Tools in Advanced SystemCare (See Attachment)
    And Now i figure it was from Advanced SystemCare
    with some tests getting the problem and restore system to backup before problem i figure that problem from this option in program "System Optimization"
    and i have two reports from "InfoHelper.exe" Before The Problem And After

    Hope You Fix The Error
    Sorry For My English ^^
    Thanks
    Attached Files

  • #2
    Hi,

    Is there any problem if you don't tick the System Optimization" and run a scan and fix the issue found?

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.
    Then double click to run this tool on the PC with the problem and click "Save report".
    After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.
    Please send the zipped file to us so that we can get the detailed information to look into.

    Thanks.




    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      Hey Cicely,
      This happened to me too.
      Start menu not working, cortana ask me anything button not working.
      Installer is also not working.
      Tried different methods too nothing is working.
      Tried SuperUser methods too nothing is helping like him.

      Today I installed all latest iobits software's and after using them this happened.
      Advanced SystemCare 11 is corrupting files.

      I haven't restored till now waiting for some help from you guys.
      I have attached the iobit debug info zip.


      Regards,
      Sanjeet
      Attached Files

      Comment


      • #4
        Cicely other options not cause files corupted

        @Sanjeet

        Comment


        • #5
          Cicely other options not cause files corupted

          Sanjeet Bisht All Method i Try Also Not Fix The problem start menu still not showing but when i scan pc it just tells me that there is not corrupted files after DISM Command

          The Attachments Have Reports before and after ASC Corrupt The Problem
          Attached Files

          Comment


          • #6
            @ SuperUser @ Sanjeet Bisht

            1) Please download the zip file from http://wikisend.com/download/647282/FixStartMenu.zip

            2) Unzip the file and run FixStartMenu.exe.

            3) Click the Fix button and wait for the fix finished. It may take 5 seconds.

            Please let us know if the issue failed to be fixed.




            IObit Support Team --
            If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

            Comment


            • #7
              Cicely the tool fix it everything is good now
              thanks :)

              Comment


              • #8
                SuperUser Sanjeet Bisht

                Our new version ASC v11.2 has fixed this issue.

                Please download it from http://update.iobit.com/dl/advanced-...care-setup.exe

                Cheers.














                IObit Support Team --
                If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                Comment


                • #9
                  I clicked on ASC update and now I cannot do anything on my computer . I tried all repairs possible and even tried restoring PC to no avail. Please help me resolve this asap.j

                  Comment

                  Working...
                  X