Blue Screen

[Seidenstricker]

I notice that a few people have had a problem with ASC causing BSOD. It seems to be somewhat rare as I have over 100 clients that all use ASC and only 1 has reported this issue. 1 of my my 3 personal computers is also experiencing this problem. This issue began before Christmas for both of us. I have tried everything short of a complete windows reinstall. Both my system and my clients system are using Windows 7 Ultimate 64-bit on Solid State Hard Drives. Last night I removed all Iobit software from my computer and then created a restore point. Attempted to reinstall ASC 9 and BSOD occurred at the end of installation. Upon hard reset neither ASC or Uninstaller appeared to have installed correctly. As in the past Firefox, for whatever reason, creates a new user account which could be scary for someone who doesn't know what they're doing. I then used the system restore I had created for this test. Next I attempted installing an older ASC 8 with the exact same results. Again used system restore. If there is anything I can do to help find a solution to this problem, I am willing to use my system as the guinea pig!

[Cicely]

Hi Seidenstricker,

 

Sorry for the inconvenience.

 

Please check whether there is Minidump file under C:\windows\Minidump. If so, please zip it and send the zipped file to us so that our specialists can look into the issue.

 

Thank you very much.

[Robert 800]

How do I zip a minidump file? I can get there but cannot open it. Bsod caused by opening ASC9 pro, more than once. Running Win 7 ultimate,Gigabyte W97X-UD3H-BK motherboard, Samsung 256 gb ssd. Error 10000007e.

[Robert 800]

Ref last I just got another BSOD near finishing a scan by ASC9.Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 2057

 

Additional information about the problem:

BCCode: 1000007e

BCP1: FFFFFFFFC0000005

BCP2: FFFFF88006F3768C

BCP3: FFFFF880039463F8

BCP4: FFFFF88003945C50

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

 

Files that help describe the problem:

C:\Windows\Minidump\011916-6146-01.dmp

C:\Users\Robert\AppData\Local\Temp\WER-14851-0.sysdata.xml

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

 

[Seidenstricker]

The minidump folder is currently empty. I will run another test install of ASC-9 later and see if it shows up prior to restoring my system.

[enoskype]

Hi Seidenstricker, welcome to theIObit Forum! :-)

 

Is the option of checkbox "Write an event to the system log" checked?

 

PC -> System Properties -> Startup and Recovery -> Settings -> System failure -> Write an event to the system log ------------------ [Kernel memory dump].

 

Dump file : %SystemRoot%\MEMORY.DMP

 

 

Cheers.

[Cicely]

Ref last I just got another BSOD near finishing a scan by ASC9.Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 2057

 

Additional information about the problem:

BCCode: 1000007e

BCP1: FFFFFFFFC0000005

BCP2: FFFFF88006F3768C

BCP3: FFFFF880039463F8

BCP4: FFFFF88003945C50

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

 

Files that help describe the problem:

C:\Windows\Minidump\011916-6146-01.dmp

C:\Users\Robert\AppData\Local\Temp\WER-14851-0.sysdata.xml

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

 

Hi Robert 800,

 

Please send the file 011916-6146-01.dmp to us so that our specialists could look into the issue.

 

Thanks a lot.

 

P.S. You can also send that file to this email support@iobit.com.

 

 

 

[Robert 800]

The problem lies in the fact that despite have established ownership of my computer I am still denied access to the minidump file. I tried zip and mail option on right click but access is still denied. Can you talk me through this one please so that I can actually achieve sending you the minidump.

[Robert 800]

Thanks for the heads-up this morning about iusb3xhc.sys. I bought winthrust via your site and so far no more bsod just in case anyone else is still struggling.