Bluescreen of death win 10

[Niclas]

So i had a problem with my advanced system care dating back to early december and i tried my limited toolbox allready.

The problem is that the computer bluescreens whenever i try to use/open advanced systemcare pro, a program i had for years and used without problem. I get both bsd errors of unexpected_store_exception and critical_proccess_died (it tends to change depending if you did an uppdate recently or not) i have tried multiple reinstalls, uppdates to windows etc, i was hoping when the problem started it would go away with an uppdate.

 

I also run asc on my laptop with win 10 and it runs without issues.

 

any ideas ?

[Cicely]

Hi Niclas,

 

Please check whether there is Minidump file under C:\windows\Minidump. If so, please zip it and send the zipped file to us so that our specialists can look into the issue.

 

Thank you very much.

[Niclas]

Hi Niclas,

 

Please check whether there is Minidump file under C:\windows\Minidump. If so, please zip it and send the zipped file to us so that our specialists can look into the issue.

 

Thank you very much.

 

 

I cannot find a minidump (nor does the % increase during a bsod caused by trying to use asc) any option i can turn on to make it produce one ?

[Cicely]

Hi Niclas,

 

Please view this link http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/ to configure the settings for creating a minidump file. Thanks

[Niclas]

Hi Niclas,

 

Please view this link http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/ to configure the settings for creating a minidump file. Thanks

 

 

Err..that does not tell me how to do it for a windows 10 computer (which i stated in the op that i was running)

[enoskype]

Hi Niclas,

 

It is the same in Windows 10.

 

Right click menu of This PC -> click Properties -> System window -> click Advanced system settings -> System Properties window -> Startup and Recovery -> click Settings... -> Startup and Recovery window -> System failure -> Write debugging information -> choose Small memory dump (256 KB) in the dropdown menu -> Small dump directory: -> ( %SystamRoot%\Minidump ) will be shown in the box. -> click OK button->click OK button.

 

That's it.

 

Cheers.

[Cicely]

@ Niclas,

Sorry, I should have considered carefully.

 

@ enoskype,

Thank you so much.