Clean install of Windows 10 and Bluescreen

[germanygreece93]

Hello,

 

I have made a clean install of my OS Windows 10 Pro 64bit.

After installting DB 3 Pro I wanted to update all my drivers.

While the installation is running it stops at the "Broadcom Network Adapter Driver" and my OS freezes followed by bluescreens.

Can anyone help ? It is really annoying to install Windows 10 several times.

 

Regards

 

Alexander

[Cicely]

Hi germanygreece93,

 

Could you please help us look into this issue with the following steps?

 

1. Run Driver Booster again and scan. This time please do not update the drivers in case that the same problem happens again.

 

2. Download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe, >> double click to run this tool >> click “Save report to Desktop” >> find db_info_xxx_i.zip on your desktop >> send us the zip file to dbfeedback@iobit.com with your post link.

Looking forward to your reply.

 

[Cicely]

Hi germanygreece93,

 

My colleague just replied to your email as below:

 

Please follow the steps below to update drivers:

 

1. Re-run Driver Booster, right click the driver Broadcom Network Adapter Driver after scanning and choose Ignore.

 

2. Update rest drivers one by one, see if there is any problem.

 

3. Download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe, >> double click to run this tool >> click “Save report to Desktop” >> find db_info_xxx_i.zip on your desktop >> send us the zip file.

 

Thank you for your time.