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Wrongly detected and installed AMD Radion R7 duel graphics

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  • Wrongly detected and installed AMD Radion R7 duel graphics

    Hi,

    Just making you aware that Driver Booster v3 informed me of a new driver update (after I had just updated the latest from the AMD website) I allowed the download suggested by Driver Booster and that was it. It messed up my computer as it downloaded the wrong display drivers, everything was OK until then. Your application stated there was a device error and to click fix, so I did and that made things worse as 2 of my displays (I have 3) were no longer detected. I tried to roll back but for some reason your application changed permissions on the install folder and only TrustedInstaller could remove them. I couldn't uninstall from Programs and features because I didn't have permission and System Restore failed, so I had to restore from an image I created in May as there was nothing I could do to get my displays working. All in all, I lost a whole day through trying to restore my displays and for me, time is money.

    I no longer trust Driver Booster to give me accurate drivers.

    After I restored my image, I had to update Windows and my Graphics/Display drivers again, I used the ones from the AMD website (the same that I updated before I used Driver Booster) and everything is fine once again. I am and was using the latest drivers for mt cards. You application said I was not and offered a weird version number (not even the new beta, which I would never install, but I initially thought was a new update) but it was simply the wrong driver.

    I tried Driver Booster 4 to see if that was any different, but it gave the same weird driver number which doesn't correspond with the AMD website for my cards.

    Your software only wanted to download the display drivers and not the whole package which my PC needs as I'm running an AMD Chipset Motherboard.

    Screenshots attached.

    Both my cards:

    1st Card:
    Radeon Software Version - 16.3.2
    Radeon Software Edition - Crimson
    Graphics Chipset - AMD Radeon R7 Graphics + R7 200 Dual Graphics
    Memory Size - 2048 MB
    Memory Type - DDR3
    Core Clock - 780 MHz
    Windows Version - Windows 10 (64 bit)
    System Memory - 16 GB
    CPU Type - AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G

    Second Card:
    Graphics Chipset - AMD Radeon(TM) R7 Graphics
    Device ID - 130F
    Vendor ID - 1002
    SubSystem ID - 36A0
    SubSystem Vendor ID - 17AA
    Revision ID - 00
    Bus Type - PCI
    Current Bus Settings - PCI
    BIOS Version - 015.041.000.002
    BIOS Part Number - 113-SPEC-102
    BIOS Date - 2014/02/03 12:14
    Memory Size - 1024 MB
    Memory Type - DDR3
    Memory Clock - 800 MHz
    Core Clock - 720 MHz
    Total Memory Bandwidth - 25 GByte/s

    Latest Drivers from AMD (Not Beta)
    Radeon Settings Version - 2016.0321.1015.16463
    Driver Packaging Version - 16.15.2211-160321a-301173C
    Provider - Advanced Micro Devices, Inc.
    2D Driver Version - 8.1.1.1546
    Direct3D® Version - 9.14.10.1183
    OpenGL® Version - 6.14.10.13431
    OpenCL™ Version - 2.0.6.0
    AMD Mantle Version - 9.1.10.109
    AMD Mantle API Version - 98309
    AMD Audio Driver Version - 10.0.0.2

  • #2
    I guess no response from IOBIT shows that they don't actually seem to care.

    Comment


    • Cicely
      Cicely commented
      Editing a comment
      Hi Micr0ft,
      Sorry for the*inconvenience.**
      Could you please help us look into this issue with the following steps?
      1. Run Driver Booster again and scan. This time please*do*not*update*the drivers in case that the same problem happens again.
      2. Download*http://www.cd4o.com/drivers/debug/DBInfoHelper.exe *>> double click to run this tool on the problem PC>> click 'Save report to Desktop' >> find*db_info_xxxx.zip*on your desktop >> send us the zip file.*
      We will analyze the file and look into the problem asap.
      Thanks for your patience.*Looking forward to your reply.

  • #3
    I had issues with the programs screwing up my windows registries and messing up Windows Defender, and didn't get a response either. They really don't seem to care unless it's praising their products.

    Comment


    • Cicely
      Cicely commented
      Editing a comment
      Hi AgentParadox,
      We are truly sorry if we were unable to take care of your issues in time.
      You can send your feedback directly to the email address dbfeedback@iobit.com or send your feedback from http://www.iobit.com/en/onlinefeedback.php, in this way, we will reply you normally within 24 hours, 48 hours at most.
      Anyway, we will try our best to check forums more frequently.
      Thanks for your kind understanding.

  • #4
    Micr0ft AMD released an update later the same day you posted your issue. Just fyi. Also, you should not expect Driver Booster to provide you with a package rather than the standalone driver. The program title itself indicated that it's a Driver Booster.

    And with regards to issues, have either of you attempted to contact support rather than only posting in forums? I do not mean to sound condescending. It's a legitimate question as you would receive a quicker response contacting Support. The forums are not monitored 24/7. Which version or build number of Windows 10 are you running? Are you part of the Insiders Program? If so, are you in the Fast or Slow Ring?

    I ask the build info because AMD Crimson is notorious for issues considering it is still in beta or rather just going RTM as of 7-28.


    How do you have your multiple displays set up? I believe I saw you say 3 displays but 2 cards. Are you logged in under an Administrator account? If not, there's another issue there as Crimson 16.7.3 requires you to install as Admin.

    By no means am I discounting your issues. I'm just asking questions to try to help determine where the failure is here. Part of it immediately is your expecting a package rather than only a driver from a Driver pointed solution.

    Comment


    • Cicely
      Cicely commented
      Editing a comment
      Hi Njazrael71, thanks for your kind help in replying the questions.

  • #5
    You are very welcome Cicely. I'm more than happy to help.

    Comment

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