Gaming Issue with malware fighter 5 pro

[Giorgio Fusetti]

I've been using iobit softwares for 3 years and i had no problems since i got a new laptop. When i ran a game most time i had a crash: completely black screen and shutting down was the only way to restart using my laptop. By trying now i've noticed that if i close malware fighter, there are no problems. I also tried to disable the "live protection" but only without MF5 running i can be sure that the issue won't appear. It seems that this problem affects mostly Origin games, and my Brother who has win 7 has never had a crash like this. I hope that it's something that can be fixed because i'm happy with your softwares and I recently had a new 1-year 3-pc Subscription.

?Best regards,

Giorgio

 

[iotop]

Hi Giorgio, welcome to IObit forums.

 

I noticed that you didn`t wrote what OS do you use on your laptop?

If it`s windows 10, please type winver in search bar and check the build verson, than report back.

 

Also have you tried to add an exclusion for Origin launcher in MF5 ?

 

 

 

Cheers

[Giorgio Fusetti]

I have win 10 Home edition, build SO 14393.1066

?I haven't tried to add an exclusion because i didn't know how to. Is the menu I took a screenshot of?

[FilipSk]

I have win 10 Home edition, build SO 14393.1066

?I haven't tried to add an exclusion because i didn't know how to. Is the menu I took a screenshot of?

 

 

Good day

I can not play games, Iobit Malwar blocks them when I turn off Malwre to play the game, please let it work as it should. I'm using Win 10, it's not even in the list of exceptions

[Cicely]

Hi Giorgio Fusetti and FilipSk,

 

Sorry for my late reply.

 

To solve this problem, please rename the Driver folder to driver11 in the installation directory of IObit Malware Fighter. Then reboot your PC. Finally, please check whether the issue is solved or not.

To open the installation directory: right click IObit Malware Fighter icon on desktop and select Open file location.

 

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

Look forward to hearing from you.

 

[FilipSk]

Hi Giorgio Fusetti and FilipSk,

 

Sorry for my late reply.

 

To solve this problem, please rename the Driver folder to driver11 in the installation directory of IObit Malware Fighter. Then reboot your PC. Finally, please check whether the issue is solved or not.

To open the installation directory: right click IObit Malware Fighter icon on desktop and select Open file location.

 

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

Look forward to hearing from you.

 

 

Super works Thank you !

[Giorgio Fusetti]

Hi Giorgio Fusetti and FilipSk,

 

Sorry for my late reply.

 

To solve this problem, please rename the Driver folder to driver11 in the installation directory of IObit Malware Fighter. Then reboot your PC. Finally, please check whether the issue is solved or not.

To open the installation directory: right click IObit Malware Fighter icon on desktop and select Open file location.

 

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

Look forward to hearing from you.

 

Folder renamed and problem solved! Thank you!