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  • Blue screen crash

    I keep having crshes due to iobit malware protection program.
    the crash report is as below:

    On Mon 2/20/2012 4:36:30 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\022112-44171-01.dmp
    This was probably caused by the following module: urlfilter.sys (UrlFilter+0x2321)
    Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF83479E85)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\UrlFilter.sys
    product: IObit Malware Fighter
    company: IObit.com
    description: URL Filter
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: urlfilter.sys (URL Filter, IObit.com).
    Google query: urlfilter.sys IObit.com IRQL_NOT_LESS_OR_EQUAL




    On Mon 2/20/2012 4:36:30 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: urlfilter.sys (UrlFilter+0x2321)
    Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF83479E85)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\UrlFilter.sys
    product: IObit Malware Fighter
    company: IObit.com
    description: URL Filter
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: urlfilter.sys (URL Filter, IObit.com).
    Google query: urlfilter.sys IObit.com IRQL_NOT_LESS_OR_EQUAL





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    urlfilter.sys (URL Filter, IObit.com)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

  • #2
    Hi houdini, welcome to IObit Forum! :grin:

    Originally posted by Cicely View Post
    Hi all,

    The temporary solution is that .............. Or delete the whole drivers folder.
    The info in IObit Malware Fighter blocks some programs to run thread may well be related to your problem.

    I would try temporarily to rename the Drivers folder in main IMF directory untill an update is available, and see if BSOD happens again.

    Cheers.
    enoskype

    - Beauty lies in the eye of the beholder and belongs to the man who can appreciate it. -

    Comment


    • #3
      Hi houdini
      Which version of IMF do you have please?
      From where was it downloaded?
      Cheers
      solbjerg

      Originally posted by houdini View Post
      I keep having crshes due to iobit malware protection program.
      the crash report is as below:

      On Mon 2/20/2012 4:36:30 PM GMT your computer crashed
      crash dump file: C:\Windows\Minidump\022112-44171-01.dmp
      This was probably caused by the following module: urlfilter.sys (UrlFilter+0x2321)
      Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF83479E85)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\UrlFilter.sys
      product: IObit Malware Fighter
      company: IObit.com
      description: URL Filter
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: urlfilter.sys (URL Filter, IObit.com).
      Google query: urlfilter.sys IObit.com IRQL_NOT_LESS_OR_EQUAL




      On Mon 2/20/2012 4:36:30 PM GMT your computer crashed
      crash dump file: C:\Windows\memory.dmp
      This was probably caused by the following module: urlfilter.sys (UrlFilter+0x2321)
      Bugcheck code: 0xA (0x0, 0x2, 0x1, 0xFFFFFFFF83479E85)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\UrlFilter.sys
      product: IObit Malware Fighter
      company: IObit.com
      description: URL Filter
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: urlfilter.sys (URL Filter, IObit.com).
      Google query: urlfilter.sys IObit.com IRQL_NOT_LESS_OR_EQUAL





      --------------------------------------------------------------------------------
      Conclusion
      --------------------------------------------------------------------------------

      2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

      urlfilter.sys (URL Filter, IObit.com)

      If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


      Read the topic general suggestions for troubleshooting system crashes for more information.

      Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      太阳山 (solbjerg)
      Ceterum censeo Usage of IObit Products esse legendum
      (Furthermore I think that Usage of IObit Products must be read)
      Itemized subjects Table of content
      In relation to defragmentation Think about defragmentation
      Clean Install concept Clean Install
      Introduction to the Forum Forum Guidelines

      Comment


      • #4
        Bsd

        Originally posted by solbjerg View Post
        Hi houdini
        Which version of IMF do you have please?
        From where was it downloaded?
        Cheers
        solbjerg
        i am running vrsion 1.3.0.3 [laatest] and downloaded from iobit site

        houdini

        Comment


        • #5
          Hi houdini,

          We are really sorry for the inconvenience.

          Please find the Minidump folder and memory.dmp under C:\Windows and send them to us so that our engineers can look into the issue.

          You can send them as attachments or send them to support@iobit.com.

          Thanks in advance.
          IObit Support Team --
          If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

          Comment


          • #6
            Also known as the BSoD, the Blue Screen of Death appears when Windows crashes or locks up.It's actually a Windows “stop” screen.officially known as a Stop Error
            Last edited by solbjerg; Feb. 22nd, 2012, 09:42. Reason: Advertising not allowed - banning offense

            Comment


            • #7
              Having intermitant driver failures as descirbed in this post

              The original problem reported in this topic is over a year old and is for an earlier version of Malwarebytes than I have. I can't find a later reference to this problem but this topic seems to describe my problem correctly so I am posting here.

              Please move this if this is the wrong place for it.

              The product level I am running is this:

              Malwarebytes Anti-Malware (PRO)

              Malwarebytes Anti-Malware 1.75.0.1300
              Build date: 04/04/13 10:50:30 AM

              License ID: < Removed >

              Downloaded from Malwarebytes site

              I have been running Malwarebytes Anti-malware since 9/7/13. Since I
              installed it I have been getting intermittent system failures.

              Today I went to HP Support Chat and they had me install an application called "WhoCrashed" from Resplendence.com (www.resplendence.com/support).

              Their diagnostic indicates that the failures are caused by your driver(s).

              Here is their diagnostic commentary:

              Crash Dump Analysis
              ________________________________________

              Crash dump directory: C:\windows\Minidump

              Crash dumps are enabled on your computer.

              On Sat 11/09/13 10:33:46 PM GMT your computer crashed
              crash dump file: C:\windows\Minidump\110913-20841-01.dmp
              This was probably caused by the following module: netio.sys (0xFFFFF8800183A86D)
              Bugcheck code: 0xD1 (0x8, 0x2, 0x0, 0xFFFFF8800183A86D)
              Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
              file path: C:\windows\system32\drivers\netio.sys
              product: Microsoft® Windows® Operating System
              company: Microsoft Corporation
              description: Network I/O Subsystem
              Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
              This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
              The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



              On Sat 11/09/13 10:33:46 PM GMT your computer crashed
              crash dump file: C:\windows\memory.dmp
              This was probably caused by the following module: urlfilter.sys (UrlFilter+0x1C44)
              Bugcheck code: 0xD1 (0x8, 0x2, 0x0, 0xFFFFF8800183A86D)
              Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
              file path: C:\Program Files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys
              product: IObit Malware Fighter
              company: IObit.com
              description: URL Filter
              Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
              This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
              A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: urlfilter.sys (URL Filter, IObit.com).
              Google query: IObit.com DRIVER_IRQL_NOT_LESS_OR_EQUAL


              ________________________________________
              Conclusion
              ________________________________________

              2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

              urlfilter.sys (URL Filter, IObit.com)

              If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

              End of Analysis


              I started Malwarebytes and clicked on the "Update button" and the response I got back is this:

              Current database information:

              Date: 11/10/13 2:19:58 PM
              Database version: v2013.11.10.06
              Fingerprints loaded: 267257

              There was no indication that there was any update to the program.

              (I wanted to attach the complete diagnostic file from WhoCrashed. However, your attach process will not accept a Word file of type .docx which is the current Word file type.)

              Can you help me please?

              Thank You,
              Denis Fleming
              < Email address removed >
              You should not post your email address on any forums, it allows harvesting bots to grab it and then spam you.
              We do not give email support on the forum because the purpose of the forum is to share information with all members.

              EDIT: compress the file as .zip or .rar and then attach. enoskype
              Last edited by wozofoz; Nov. 11th, 2013, 03:00. Reason: Edit:

              Comment


              • #8
                delete your licence key NOW

                do not post licence keys
                if in doubt use a hammer

                Comment


                • #9
                  my thoughts

                  Hi Dennis,
                  firstly if your user CP is correct your running 2 A/V's thats a NO NO.
                  remove 1 of them the choice is yours.

                  My suspicion is that in both your A/V's and antiSpywares
                  you have surfing protection enabled and i suspect they are fighting each other.

                  and the cause of your BSOD.

                  as i originally said running 2 a/v's is not a good idea i believe if you remove 1 of them then your BSOD prob will be resolved.

                  notes
                  ASCU6 is NOT IMF. are you using that as well.
                  Malwarebytes is an excellent programme and does the same as IMF : overkill causes problems to : choose 1



                  Roy
                  Last edited by scrd01; Nov. 11th, 2013, 03:04.
                  if in doubt use a hammer

                  Comment


                  • #10
                    Hi dennislf,

                    Thanks for your feedbacks.

                    As you mentioned " Their diagnostic indicates that the failures are caused by your driver(s).", have you updated or downloaded any new drivers? Please describe it more clearly.

                    Besides, you can find and zip all the files under C:\windows\Minidump and post it here. Then warmhearted guys will help you analyze what caused the blue screen. :-D
                    IObit Support Team --
                    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

                    Comment


                    • #11
                      Thanks for your help.

                      scrd01 and Cicely:

                      Thank you, I have done as you suggested and haven't had a failure since.

                      I read an occasional article from some one like Kim Komando at komando.com warning about new virus's and followed her suggestion to add 'additional' protection. I'm afraid I am not knowledgeable enough in all the complexities of these systems. Occasionally I step on my own toes.

                      I give thanks to people like you to rein me back to sanity.

                      Thank you again,
                      Dennis Fleming

                      Comment

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